Rated 4.1 out of 5 by 81
Rated 5.0 out of 5.0 by Bugs Bang for the buck
Received the stove and it was damaged - they had poor packaging with nothing to protect the top so the paint was rubbed off because of something sitting on top of the box. Home Depot did take care of me though and all is well.
This stove was light enough that I was able to get it in the home with the help of one other person. I had 2 handymen that were going to help me with assembling it that backed out on me, but thanks to all of the helpful hints and reviews here I was able to be wonder woman and install the whole thing myself. This stove puts out great heat and I am very happy with it.
April 19, 2016
Rated 2.0 out of 5.0 by Dave Do not purchase
Like many other reviews state, the bushing on the blower go out within 4-6 weeks of use resulting in an unbearable rattling.
That isn't my primary issue with the stove. I reported the bushing issue to the company and they said the would send a replacement; waited two months and the replacement never arrived. Contacted them again and mysteriously one shows up the following week, without any instructions on how to replace.
I contacted them yet again this heating season because the replacement went out as usual, but still haven't heard from them after two weeks.
Overall, product isn't the worst, but customer service doesn't exist and most complaints are just shrugged off.
February 11, 2016
Rated 4.0 out of 5.0 by AlaskaLiving Great stove for the money
I live in interior Alaska and our winters can be pretty harsh. I have been using a blaze King wood stove to heat my house for the last 5 years and as I get older I was less interested in carrying an arm load of wood every day so I started looking in to pellet stoves. At first I went to a local wood/pellet stove distributor and was shocked at sticker prices ($4k-$8K) for Harman, ECO and other brands on display. Next stop was Lowes and Home Depot and I started inspecting and researching what I could about their stoves. Initially I was hesitant on purchasing (Summers Heat or Englander) because if the online reviews, but I figured at a fraction of the cost it was worth a shot.
I purchased this stove and brought it home the same day and had it operational 72 hours later because I wanted to paint the vent stack black instead of having galvanized gray exposed in my log home. At first there was an issue with start up, but after contacting Mike at Englander, he walked me through how to adjust the igniter and the problem was fixed. We did have an issue with clinkers forming in the burn pot, but after a recall and by passing the vacuum switch as a local installer recommended to me that hasn't been an issue.
If there was any complete I would have it would have to be its not as efficient as some other stoves on the market, I can get anywhere from 36-40 hours burn times with a full pot and other people I know can burn 24 hours or more with a single bag of pellets. Now take into consideration that a bag of pellets is $4-$6 and I paid less than half of what the next cheapest stove was it will take a lot of pellets to make up the difference.
The best feature of this stove are the side Vents, everyone that has come over have commented on how they wish their stove had side vents. Is this stove the best out there no, but I would say it may very well be the most cost efficient especially if you are on a budget and don't mind a few adjustments from time to time. Customer service from my experience has been exceptional and haven't had any issues as some other reviews have mentioned. efficiency
March 18, 2016
Rated 5.0 out of 5.0 by KEN VERY NICE PELLET STOVE
ASSEMBLY WAS EASY, BOLTED TO PALLET VERY WELL.
ACTUALLY PALLET IS WHAT SAVED STOVE FROM DAMAGE, FORKLIFT DRIVERS ARE NOT THE CAREFUL TYPE.
SO EVEN THOUGH CARDBOARD BOX WAS DAMAGED, THE SIZE OF THE PALLET SAVED THE STOVE.
HAVING TO NOT HAVE TO ADJUST THE AIR AND AUTO IGNITION IS A VERY NICE FEATURE.
MADE IN AMERICA!
March 1, 2016
Rated 5.0 out of 5.0 by Tom Pleasant Hearth 2,200 sq ft. 120 lb hopper
Had a Whitfield it lasted 23 years , installed and been using this Pleasant Hearth for 8 days I can not hear this stove running and I am only 3 -5 feet away very easy to install and use set the control and leave it alone it does the rest if it last half as long as the last stove I will be very happy
March 1, 2016
Rated 5.0 out of 5.0 by Ant Really well made efficient wood burning stove
I've been waiting a couple of months to write this review to see how well this stove worked. This stove was worth every penny I paid for it. It is a really well designed and well made stove. It heats my house up to 72 degrees in about 30 minutes from startup. It produces very little ash (Stove Chow Pellets) though I do vacuum the firebox daily before the first fire of the day. If you follow the maintenance schedule by the book I don't see how this stove wont last a long time. My local chimney guy wanted to sell me a high priced brand name stove and said the Home Depot stoves were garbage. Well when he came out to pipe this in for me he was impressed with the quality of the stove. He said that he would be recommending this stove to customers who cannot afford to spend the extra money on the brand name stuff. Definitely worth the money, buy it!
January 26, 2016
Rated 5.0 out of 5.0 by RL Best pellet stove around
Fifteen years ago we bought an England pellet stove . Only game in town and it lasted 12 years before going out. Without researching or even thinking things could have changed we bought another England to replace it. The quality had nose dived and technology stalled. That England lasted only two and a half years and it went out. I researched and found the Pleasant Hearth 2200 sq ft. pellet stove had very high ratings so we bought it to replace the broken England. We are very happy with this stove. Technology improvements in this stove are fantastic from the thermostat control auto settings, the huge hopper capacity to the burn pot area and cleaning. This pellet stove is our only source of heat in the high desert of Arizona. Temps go down to single digits in the Winter. This stove puts out the heat when needed and keeps us much warmer than the England ever did. Love this pellet heater!
February 16, 2016
Rated 4.0 out of 5.0 by J426 Great stove
I have a drafty 1600 sqft house from1900 and it is 15 degrees out and my house is 80 and the second floor iswarm to also this is my only heat sorce I had the Englander 25-pah and was lucky to hit 62 when it was 45 outside so i reternd it for this one greatstove easy to work and maintain very happy only thing is a wall thermostat would be nice but to warm is better than always cold like the other one
February 10, 2016