Rated 4.0 out of 5 by 22
Rated 3.0 out of 5.0 by whiskersonkittens Too time consuming to put together
The product arrived to our house the first thing I noticed the box said "cherry", not mahoghany as advertised. After spending many hours of putting it together, some vague instructions, and almost impossible to mount firebox to mediia center because of tight space, we finally turned it on. There was a loud clunking noise coming from the firebox. We had to dismount firebox, unscrew the back, and put the roller back in place. This did not come out in shipping, it is obvious it was not properly installed at the factory. Very thankful we had not put our heavy 52 " tv on the stand until we tested the firebox first. The blower is pretty loud and competes with the tv. The fire is nice to watch and you can adjust brightness and height of flames. The remote control is a handy feature.
December 16, 2012
Rated 4.0 out of 5.0 by Latwin Nice lookings, does the job.
This is a nice looking fireplace that was easy to assemble, my 19 year old son did it. We keep the thermostat set between 68 - 72 degrees depending on the temperature outside. The only problem that we have had/seen so far in the 2 months that we have owned it is that the board above the heat source is starting to warp after 2 months. We are not sure what we will do about this or if it will get much worse. (we hope not since we really like the fireplace)
February 5, 2013
Rated 4.0 out of 5.0 by Nice Nice looking piece of furniture.
I have only had the fireplace for approx. 1 month now, but I am pleased with its appearance. I wish it put out more heat. We have it in a fairly large room, and if you stand close you can feel the heat. However, if you get a few feet away from it, it isn't very warm. It came in many pieces, but was very well marked with good directions, so putting it together was pretty simple and quick.
January 3, 2013
Rated 5.0 out of 5.0 by HDShopper Love it!
Nice design, well made and easy to use. It looks great and takes up little space. It does take a bit to assemble but its worth it.
February 5, 2013
Rated 5.0 out of 5.0 by wheatie This product looks very nice.
I am very pleased with our electric fireplace, I was a little nervice buying this because I thought it would look so fake, but I was wrong it looks very real, heats up your room nice and its whole appearance looks beautiful, The only thing i can complain about is the delivery, they delivered it when no one was home and just dropped it off at the door, I really thought they would call first and they should of, good thing I live in a good neighborhood!
January 1, 2013
Rated 1.0 out of 5.0 by Brian Very disappointed
The overall product was beautiful but piece of it came damaged . And it stated that I would heat up to 400 sq ft which I have it in a room that's exactly 400 sq ft and the room is freezing cold still , this product does not even heat you up even if your standing In front of it am highly disappointed and wouldn't recommend it for anyone that looking to heat up a room , as for decorating a room it beautiful and that's it
February 19, 2013
Rated 3.0 out of 5.0 by Artie50 Very nice unit
Excelllent looking, fire is very realistic. Parts were missing from the packaging (screws) which I had to buy. The finish is painted on and very thin scratchs easily showing very light colored underlay. Their Quality control is lacking as the top piece was lacking some nuts that needed to be set into the wood so I couldn't fix. They sent me a new piece. I bought this unit on sale $399 vs $599.
February 5, 2013
Rated 4.0 out of 5.0 by Frustrated Can't put it together - no dowels, washers, bolts, etc..
The product looks nice in pieces but we were not given any bolts, dowels or washers to put it together. The missing parts number is only open Mon - Fri and we were attempting to assemble it on a Saturday. I did reach someone at the main number who apologized for the lack of quality control. He put a request in for parts but no one will see the note until Monday. We hope they arrive soon.
January 8, 2013