Rated 2.7 out of 5 by 26
Rated 1.0 out of 5.0 by WB Always Some Problem
I have had almost constant problems with my Poulon Pro since day one. The throttle was too high from the factory and the chain would be spinning along when the saw started up. It wouldn't slow down until I could squeeze the throttle trigger. It would start okay at first but it would suddenly die and then it would be very difficult to get it to restart. Each time I got it out to use it I had to spend time fixing it. I had to replace the spark plug after maybe 3 or 4 uses and 6 mths time. I had to always dump out leftover gas and refill it with some fresh mix to get it to start. Then it would die every time I pressed the trigger to throttle it up. I'd have to leave it running for 10 minutes before I could throttle up to start sawing. Chain went dull very quickly and had to be replaced already. Yesterday a friend came to help carry away some small fallen trees. I got it started with new gas and oil but after cutting two 2" branches it died and it would not even begin to restart. Typical I've had it just at a year and thought I would replace the fuel filter to see if that would help it start. When pulling the fuel filter off of the line it pulled out some transparent film that was like a liner within the tube that stayed connected to the filter. Ended up having to pull the tube completely out of the gas tank. I tried to start it without the fuel filter and tube and it started then died. It was a little low on fuel, so I added fresh fuel and it then it came pouring out the back side of the chainsaw. I have had this thing a year and it has been nothing but trouble. I am sick of having to nurse it every time I try to do a little cutting, spending more time fixing it than cutting. I am a homeowner and don't have that much work outside of some smaller fallen trees on my wooded 5 acres. This thing has me looking at a battery operated chainsaw.
April 27, 2016
Rated 5.0 out of 5.0 by Cam Worth the money
Bought this along with my new house that had 25 dead trees on the property. Has always worked great. I run a 32:1 mix and haven't had any problems. I use amsoil, not the cheap oil they sell next to the saws. I waited two years to leave a review to make sure the saw lived up to expectations. Just pulled it out again to do more cutting and it fired right up. When this saw dies I'll probably buy the same model again.
December 13, 2015
Rated 1.0 out of 5.0 by weedle Should've gotten the insurance...
1st time using it was right after the warranty was up. It did great. It almost finished the job. Just one huge felled tree and it reliably chewed through most of it. Crankshaft bolt on the sproket side broke. The bolt seems to just be threaded into the crank, but it's not sold separately. A full rebuild is my new project next weekend. Got what I paid for.
December 17, 2015
Rated 1.0 out of 5.0 by Mike Buy anything else
WARNING - WARNING - This product is a good example of worthless junk. Purchased this at HD for some general clean up around the property. I thought by the info provided that this thing was actually a little more than I needed.
It's hard to start with this piece of garbage. Even the case is built poorly. Getting it started is unbelievable, and you know the little plastic gas primer is going to bust and shoot gas everywhere.
BUT WAIT - Try to find someone who can fix them. Good luck - no one whats to touch this thing and parts must come from a different dimension via carrier pigeon ( aren't any )
DON'T BE A FOOL LIKE ME. Buy an ax, use the side of your hand, train a beaver but don't buy this garbage!.
September 30, 2015
Rated 1.0 out of 5.0 by disappointed absolute garbage
owned the product for 2 years. used it twice. during the second time it stalled out every few minutes. The product worked for an hour and then just stared to stall when you give it gas. it will start but not run. total use of about 3 hours!!! I changed the gas and bar oil and adjusted the chain but nothing worked.
November 1, 2015
Rated 5.0 out of 5.0 by wilem cant beat these poulans
This saw is a workhorse of a saw. people complain about hard start, loose chains are apparently not experienced saw users and victims of ethanol diluted fuels. The fuels ruin the fuel lines and carb gaskets/diaphragms. If trees twist on your bar the chain will be loosened. I cut down a 55 year old hack berry tree and my 18" just kept coming back for more. the tree was 4 inches wider than my bar. these are all problems of improper technique and lack of experience. I have had my old poulan for 20+ years and my newest one for about a year. They both crank within a few pulls and run magnificently. A lot of saws have walbro carburetors and that is the heart of a chainsaw.these carbs require frequent rebuilding because of ethanol in the fuel. i use 100 octane airplane gas in mine or straight no alcohol fuel in mine to prevent the cracking of the fuel lines.if you want a good experience with your saw and you should, after all you paid for it, learn proper technique. Its all over the internet. ie. you tube. even if ubder other manufacturers names such as STIHL.
February 8, 2014
Rated 1.0 out of 5.0 by Don1 Left hanging
Bought this chainsaw and used it for 2 months. It worked very well except constant chain adjustment. Then one evening it would just die when throttle was pulled. It would continue this so I brought it back to Home Depot. Since it was over 1 month old it had to be sent off for repairs. Then 1 1/2 weeks later I get a call wanting to ask if I wanted it fixed for $215.00 which is more than the unit cost to begin with. They said it had 85 psi on the cylinder and that was scored and the piston ring froze up. They said I used raw gas in it. That angered me because I didn't use "raw gas" and told them to ship it back. Just got it back today and they will not do anything about it. I've used chainsaws before. I know you are to use a mixture of gas/2 cycle engine oil for the fuel and have a dedicated 1 gal gas can dedicated to it. I DID NOT USE RAW GAS. Now I am stuck with a $180.00 door stop. I will not buy another Poulan and will not shop at Home Depot again since they do NOT stand behind the products they sell.
April 28, 2015
Rated 1.0 out of 5.0 by jack Worst saw ever
Read reviews from other sites like Amazon. Most people hate this thing and I am one of them. Problems with gas caps, fuel lines, adjustments, and chains constantly flying off. I don't think I 've gotten through one tank of gas on this and have spent far more time working on it than cutting anything. I won't ever consider another poulan. This expensive device is just money down the drain. I think I read somewhere it was discontinued, probably because of the complaints.
January 18, 2015