Rated 3.6 out of 5 by 64
Rated 1.0 out of 5.0 by NvrBuyBosch Do not puy this Bosch product.
Bosch will not honor the warranty. Their rude phone staff will tell that what ever is burn out or tore up is not under warranty, then tell you what is. Then when that goes out, then that is not under warranty.
My new issue is the diffuser just on the inside of the screen has broke, and a shard of it is pinned in the flow sensor, and will not generate hot water. They have told me that this piece of debris came from the water supply and magically made it through the screen. The warranty does not cover debris that comes into the system from the supply.
July 22, 2013
Rated 5.0 out of 5.0 by mpdcnva decent product
it ran for 5 years without an issue. used it to fill the hot tub several times. amazing on demand; and i have cold well water. then it developed a small leak around the white wires and the bottom of the middle heater. turned green. called bosch, they asked for pictures and i sent them. i received a call back in 15 minutes telling me they were sending a new one to my house. thanx bosch, i'll keep buying your stuff.
August 5, 2011
Rated 1.0 out of 5.0 by Barb Less than 1 star
We originally had a Bosch AE115 after less than 3 years we replaced it with a Bosch AE125 from Home Depot. The AE125 is no longer functioning after only 9 months. Tried to get someone to fix it and everyone we contact says "we don't work on those anymore". My husband went to Home Depot who called Bosch and Bosch wants an electrician to get on the phone with them to assess the tankless water heater. Home Depot gave us the name of an electrician they recommend but when we called them they also said "we don't repair those". So we still don't have hot water. The electrician said someone would call us back but that was over a week ago.
What ever you do don't buy a Bosch Tankless Water Heater.
March 10, 2013
Rated 4.0 out of 5.0 by Losmooth The upgraded AE125 works great!
I had the older model AE125 but It wasn't that reliable- at least twice a year I would have an issue. It developed a leak and Bosch replaced it free of charge and the new unit was an upgraded ae125- different circuit board inside. This new AE125 has not missed a beat! This replacement was over four years ago no problems whatsoever. Very pleased with the ae-125 it will not disappoint!
November 12, 2015
Rated 2.0 out of 5.0 by Canabob Not in Stock??
The first problem that I encountered when "trying" to purchase this item was, that it was not available in a store. Normally when someone needs to buy a water heater it is an emergency and not being able to get one quickly was a hassle. I also recomend that you put an aproximate cost of additional materials needed, for me it was $160, fortunately I was able to install everything myself or the cost of installation could have been very large. So far the product usage has been questionable, adjustments have been made when using the shower, and sinks in my house. Overall I am not as pleased as I would like to have been with this product.
July 12, 2010
Rated 1.0 out of 5.0 by MicM Expect your water heater to last more than 4 years? Stay away from this brand
Installation was fairly easy. Remember to factor in approx $150 for additional parts. Unfortunately the unit doesn't last long. Two major problems when discovered when the unit first stopped producing hot water then developed a major leak. There is no electrical regulator inside the unit. Which means there is nothing to prevent the unit from burning internal parts. Second problem is the reservoirs are PLASTIC. Both of the element assemblers cracked. Question became which occurred first the heat burn out or the cracked assemblies. Neither should occur in a 3.5 year old unit. To top it off, none of the local HD contractors work on the unit, which was installed they an HD contractor. Finally found someone who works on them but since they didn't install it, they want no parts of it. They were nice enough not to charge for consultation and they were able to give me info to contact the manufacturer. Had to call the company to find someone authorized to make repairs. Bottom line is its more cost effective to replace the unit. With a different company.
December 29, 2014
Rated 1.0 out of 5.0 by raininginoregon Don't do it!!
I purchased this product about 3 years ago and was somewhat happy with it for the first year or so, in spite of uneven water temperatures. Be aware the discharge water temperature will vary as the incoming water temperature or pressure changes. Then things began to fail one at a time after the warranty ran out. First a thermal cutout went bad. It took me two weeks to get one from the factory. (It's a specialty item only sold through Bosch....everything is) Finally the control board failed.
I'm tired of working on it and am going back to a standard, old fashioned and reliable hot water tank. To be honest, I really didn't notice much savings in electricity. This unit is just too unreliable to justify the high purchase price and the high installation costs. Invest in more insulation.
September 19, 2010
Rated 1.0 out of 5.0 by NotElectrician Avoid - no support
This does not have a very hot setting. Also I have had two go bad in two years. The support will not troubleshoot with you unless you are an electrician. They will not offer to reimburse you for getting an electrician to troubleshoot their product. Avoid this product there are many better choices out there.
April 9, 2014