Rated 3.2 out of 5 by 6
Rated 1.0 out of 5.0 by ikiru71 Cheap and it shows
Took a little bit of work to get this to fit, but I did. When I did the lock would turn fine, but the key would not come out very easy. I had to jiggle it a lot to get the key out. After a few days of use the key got stuck in there and I couldn't get it out at all. I wound up uninstalling it and and since there is not a lot of other options I'm going to try a different brand I found online and hope it works better.
October 5, 2014
Rated 5.0 out of 5.0 by Maddie Fast on online delivery pick up!
Easy install, and was no waiting in line for my pick up. I love HD , so many new things to see in there.
And so easy to order products online secure and trustworthy.
Thank you HD.
October 7, 2014
Rated 5.0 out of 5.0 by djm0319 Door Handle
Check the screw hole measurement before you order. They come in different measurements.
May 13, 2014
Rated 1.0 out of 5.0 by nootheroptions Cheap stuff, but no alternative
Kit comes with a key cylinder and the outside half of the handle for a sliding glass door. The key cylinder did not fit flush into the door handle, this would cause the handle to not sit flat against the door. I had to use a file and de-burring tool to get the cylinder to fit properly into the handle. This is a product that is packaged together, didn't anyone think to see if they actually worked together? Then, of course, the screws that were provided were not long enough to make it all the way through the door and secure the handle, they provided 3 sets of screws in lovely different colors, but not in different lengths. The handle is black, how about providing 3 different lengths of screws, all in black??? It is obvious that this kit is meant for differing thickness doors because the key cylinder tail piece is pre-scored for various lengths. Removing the last two tabs made the tailpiece the correct length. Again, multiple length screws would make this a lot more versatile. I ended up having to use my original outside handle for the repair and its old screws, because the new one used a smaller diameter screw. Don't even try this at home unless you are pretty darned handy and have tools to make up for poor design. i should have just purchased the replacement key cylinder, instead of the whole kit, I would have been a lot less frustrated.
April 17, 2014
Rated 3.0 out of 5.0 by DDC66 Not bad for the price
We bought this and my wife said someone else had an alignment issue plus some other complaint. Well, the only complaint I had was not alignment but the tailpiece. In the instructions, it mentioned the tailpiece had "Break-off marks", which it does NOT! So, since there were NO break-off points, I had to use a vise wrench pliers to hold one end and hammer the other end off since it was a very thick metal. Having to bend with two pliers would be very hard. I needed to break off my tailpiece because the tailpiece was too long for the two handles to come together. I think the install took about an hour. I removed my old handle outside, temp install the new handle to use as a template so I can figure where I needed to drill into the door. Once I got the mark, I actually needed to drill for a bigger hole. In the manual, it said I needed to drill for a 5/8" dia hole. I needed to drill for a bigger hole so the Locking Unit could go through the hole too. If I didn't drill for the larger size, the Locking Unit would hinder the new handle from mount flush. In total, I had to drill a bigger hole on one side, and a smaller hole for the tailpiece to go through.
February 9, 2014
Rated 4.0 out of 5.0 by JerryDele Ups and downs
This is a good product...the fact that it works with virtually any door and most places won't carry an item like this is wonderful. However the screws dont exactly line up as straight as they should...there are many options of where to put the screw to make it line up...but NONE of them fit my alignment, so I had to drill a 3rd hole in the door. Other than that, great product.
January 3, 2012