Rated 3.2 out of 5 by 6
Rated 5.0 out of 5.0 by ArkansasDoityourself Good Product
I have being using for a month and it has worked flawless and goods great. I used a Plummer to install and it did not take him long. We like the remote with the temperature preset for turning off and back on as the room temp goes up and down.
February 18, 2014
Rated 5.0 out of 5.0 by Jill So far, so good!
It has only been a week - but so far we love these logs. I did a ton of research - and was a little nervous b/c I couldn't see these logs in person before buying them. But they look great - and my house is TOASTY warm!!! The temperature control works perfectly (just be sure to keep the remote away from the logs, b/c the thermometer is actually on the remote - so if it's too close to them it thinks that the room is warmer than it is.). Comparable sets with the same functionality from specialty places are about twice the price - so you can't go wrong with these.
December 10, 2013
Rated 2.0 out of 5.0 by SpaceDog Only worked a year
Replaced an existing gas log set and was happy the first year. Remote worked perfectly and got good and hot when I needed it.
Second year, it did not work at all. Replaced the batteries on the remote and the control box under the unit and it fired up just fine. When it got hot it cut off and could not start it again till the room was cold and the unit was cold. I had to relight the pilot and it worked till the room got hot and then shut off again. At this point I removed the unit and threw it in the trash.
Only good for one year and then fails.
January 3, 2014
Rated 1.0 out of 5.0 by vssss poor design
I haven't even gotten this fully installed and already hate it. There is a flexible metal gas pipe to connect the fireplace to the gas. Note I didn't say flexible hose or line but pipe. It is about 10" long and not only is it clearly visable all the time its a total pain to bend without kinking. The space between my gas supply and the fireplace is about 3 inches. Since the flexible pipe is flared there is no way ti shorten it. horrible design flaw.
October 26, 2013
Rated 5.0 out of 5.0 by Dianne Gas log fireplace insert
We had a little difficulty installing, but, that was because we did not follow instructions carefully. The gas logs are just beautiful when on. Remote is great. Glad that I ordered this one. Recommend this to anyone.
December 31, 2013
Rated 1.0 out of 5.0 by tink This Pro Com gas log set is not great.
The burner shows and it does not look natural. It did not come with enough logs. The worst part is that it doesn't give off heat! We have another Pro Com unit that works well but unlike this one it's vented, and it gives off lots of heat.
February 3, 2014