Model # WAN24N-2

Internet #203526586

ProCom 24 in. Vented Natural Gas Fireplace Log Set
0800084019543

ProCom

24 in. Vented Natural Gas Fireplace Log Set

$27900 /each

Frequently Bought Together

Product Overview

ProCom’s Vented Gas Logs offer the most realistic flame patterns and wood stack designs. Our vented gas logs also feature realistic burning ember beds to create the most realistic looking fire. These products must be installed in a fireplace with a fully functional chimney and, like a wood burning fireplace, the flue must be opened at all times when is use.

  • 24 in. Vented gas log set
  • 1 Year limited warranty
  • Some assembly required
  • Natural gas
  • 55,000 BTU's and fits most 32 in. fire box's
  • No electricity required
  • 5 Hand painted concrete logs and 3 hand painted emeber chips for natural look
  • Must be installed in a masonry fireplace or vented firebox
  • Flue must be open at all times when in use
  • Damper clamp included
  • The difference between vented and vent free:

    Vented vs. Unvented Fireplaces

Info & Guides

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Specifications

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Details

Warranty / Certifications

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Customer Questions & Answers

is the gas inlet on the left or right side?

Asked by: JT
The gas inlet is on the right side of the unit.
Answered by: CommunityAnswer
Date published: 2016-09-29

Is there an "on-off" switch?

Do you turn a switch to light the logs? If so, where is the switch located? Can the switch be located outside the firebox? Is there a remote control included or available?
Asked by: NeilfromDayton
there is no on/off switch. you turn the gas on and ignite it with a lighter.
Answered by: neecee
Date published: 2016-02-23

How do I light the fire?

Product description does not indicate whether the vmo24 rnga includes an electronic ignitor, a pilot light, or do i have to use matches to light it.
Asked by: NeilfromDayton
you turn the gas on and ignite it with a lighter
Answered by: neecee
Date published: 2016-09-29

This product does not include a flexible gas connector to connect the unit to a gas line. What fl...

This product does not include a flexible gas connector to connect the unit to a gas line. What flexible gas connector do you recommend?
Asked by: Forest
No response from Home Depot, so I took matters into my own hands and here's what I found out. After speaking with ProCom's customer service (after being on hold for a half-hour), they have confirmed that this product does not come with a flexible gas connector hose. They sell other models that do, but not this one, and they could not explain why. The yellow flex tubes sold in stores are not temperature-rated high enough for inside of a fireplace. So the only way to install this model is to do it yourself (if you're skilled with plumbing) or to hire a professional plumber. I am returning this set. Buyer beware.
Answered by: Forest
Date published: 2017-02-03
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Customer Reviews

24 in. Vented Natural Gas Fireplace Log Set is rated 3.8 out of 5 by 4.
Rated 4 out of 5 by from ProCom gas log Nice product for the money. Great service and quick shipping
Date published: 2017-01-05
Rated 1 out of 5 by from This log set contains a missing part that the company includes in other log sets, but not this mo... This log set contains a missing part that the company includes in other log sets, but not this model. You cannot buy this part in the store - the only flexible connectors they have are bright yellow and not rated for the amount of heat generated inside of a fireplace. So, the only way to connect this log set to your gas line is to pay a plumber for 1-2 hours of work to connect using a hard pipe. The missing part is a flexible gas connector tube that hooks up to your gas line. The installation manual includes a diagram that shows a "gas connector tube" but for some reason the company doesn't include this tube in the box. The company's customer service stated that they do include this same tube in other models, but they could not tell me which ones include this tube, and which ones do not. Instead, they directed me to sift through hundreds of product manuals and read through the parts list until I find the right one. They would not tell me what kind of flexible connector to purchase, for liability reasons. This is completely ridiculous. If this part is required for installation, it should be included in the set, plain and simple. I had a plumber come out and he said that every gas log set he has installed has the gas connector tube packaged with the set. The company's customer service is good, once you finally reach someone -- you'll have to wait at least a half-hour on hold to reach a person. Their on-line customer service form is useless -- I submitted an inquiry on Monday and five days later, they still have not responded. Thank goodness Home Depot is willing to take the product back and provide a full refund. Customer service was excellent and I was only on hold for one minute. ProCom, on the other hand, was a horrible experience and a tremendous waste of time. I would not recommend this product.
Date published: 2017-02-03
Rated 5 out of 5 by from Very Happy with Logs The logs are nice looking and were delivered about 2 weeks before they were due to be delivered, so that was a nice surprise. My husband installed the logs and he had to make a couple trips to the hardware store to get some kind of connector that was not included with the logs but he's handy, so it was no big deal. We are very pleased with the logs.
Date published: 2016-02-10
Rated 5 out of 5 by from WE LOVE OUR PURCHASE WE OUR HAPPY WITH OUR PURCHASE IT LOOKS BEAUTIFUL IN OUR HOME
Date published: 2015-12-09
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