Rated 4.3 out of 5 by 13
Rated 1.0 out of 5.0 by nanci Not so happy with this one
I have been a hot tub user for many years. My first tub was purchased in 1998, and is still in use with NO issues (my brother in law bought it from us when we moved to a new house where there was already a tub.) The tub in the house we bought was old and we replaced it with this tub about 5 years ago. We recently had to replace the pump (Over $350) and most of the jets. When I contacted the company the service rep said "oh, the jets break because the chemicals eat into the clips". Well, I'm sorry, but this is a hot tub - The jets should be made to handle the chemicals used in the tub. Meanwhile, the customer service at this company is terrible. I tried to get the jets for 2 months. I had to email and call over and over again just to get a reply. I finally contacted Home Depot about the horrible service, and they contacted the company on my behalf. I finally got a callback from someone at the company who rudely claimed they received all my emails except the one with the credit card info - and not once did she apologize for the delay or lack of response. I sent 8 separate emails in an attempt to buy these replacement jets. And additionally, the cover is completely water logged and needs to be replaced, even though the tub is in a covered porch. I would never buy another spa from QCA or recommend anyone buy their products.
August 6, 2015
Rated 5.0 out of 5.0 by cleedass5 awesome deal! Lots of Fun!
We bought this spa and use it year round. The actual delivery went great. The dropped it off just about where we needed it. We set it right up, with the help of 3 men. It's so easy to maintain. We have a family of 5 and we all fit comfortably. We use it in snow storms and it's great!! Great deal on it. When it's summer and hot out we keep it cool as a small pool. My only complaint is it took longer than we expected to get it. I did read that in the reviews but was hopeful it wouldn't happen to us. It was about 2wks late. We love all the light options, very cool! Weathered well through all seasons. We love it!!!!!
March 8, 2014
Rated 3.0 out of 5.0 by Tony Custome support and confusing instructions
First off the unit has been running for a week now and the temp. is over 100 even though we set it at 80 to try to get it to turn off. None of the instructions either online or in the box pertain to this unit. The Monte Carlo actually isn't listed on the QCA website either so I have no idea how to set the controls.....if they are working which it seems it isn't. Emailed for support but no response....will call on Monday. The controller on the unit isn't the same as any of the options on the web or instruction manual.
I realize there are many different configurations but this appears to be an issue. I'd love to love it....it's our first hot tub...but right now it's a $4000 bust.
July 1, 2012
Rated 5.0 out of 5.0 by habrenno Best Deal Around
After deciding to purchase a Hot Tub we began are search for, "the BIGGEST BANG for our BUCK". We wanted a Quality Hot Tub at a reasonable price, with a warranty included. We talked with co-workers and friends who owned hot tubs, did internet searches, and took notes on what it was we where looking for in a Hot Tub. We thought we came across the Hot Tub we were looking for, until we did one more search and found the Home Depot site. The prices were unbelievable with a shockinly great REBATE to boost, a warranty, and FREE shipping, plus the most pleasant- experienced phone sales consulant that we had talked with. We found the Hot Tub of our dreams, at a price we could afford all at Home Depot.
September 20, 2010
Rated 5.0 out of 5.0 by habrenno Arrival, Set-up, and Customer service
Our Hot Tub arrived sooner than expected. The dilivery was a smoothe transition from truck to driveway. The set up of the Hot Tub was a bit more difficult. The wiring instructions were not quite as detailed as they should have been, although a phone call to Customer Service and to QCA Spa's quickly solved any questions we had. The Hot Tub is now running and being used daily by the WHOLE family. It's actually become a huge part of our family's entertainment, with extended family member's visiting quite often now. We are very happy and satisfied with our purchase.
October 21, 2010
Rated 5.0 out of 5.0 by DM99 Great value
Had this spa for now 40 days, I won't write a review until I get past infant-mortality on a product. Spa arrived in 22 days, 2 weeks sooner than originally stated. Great spa for $. As owner of a spa 2x more in cost this one is just as good. As with most spas you can't put as many people in comfortably as they say, so this spa is very comfortable with 4 adults. The single only thing I would like better on this spa is the cover should be a little thicker. We highly recommend this spa.
September 20, 2011
Rated 4.0 out of 5.0 by WindleeVacations Good Hot Tub - Even better buying experience
The hot tub is for a rental property - it's configuration is perfect for larger groups. The buying experience from Home Depot online was great. I was referred there by a local sales associate, and an on-line 'chat' person answered all my questions, showed me how to get a rebate, and in general was very helpful. The hot tub was delivered more than 2 weeks earlier than promised, with notifications at every step. I would certainly recommend this purchase.
April 30, 2011
Rated 5.0 out of 5.0 by Parsec17 Most relaxing purchase ever!
Spa came assembled and ready to use. Simple boot up once connected to power source. We live in NYC and use even in winter. This is our 4th season with our QCA spa and there has been no issues yet!!!!!
March 7, 2014