Rated 4.3 out of 5 by 20
Rated 2.0 out of 5.0 by mike not happy
one half inch of insulation just inside the cabinet - with foil on cheap styrofoam. No foam on any of the spa shell itself nor any tubing. One pump does not work at this point and it gets to 104 degrees, it says, and it isn't hot enough really. Cheap is the feeling I was left with. Also, the shipping was such that if I had not been home the spa would have been left out on the dirt county road in front of my house and the driver would have had a heck of a time unloading it without damage. They didn't even request a lift gate! Also there were three tubes coiled up and zip tied underneath. Apparently the blower for them is optional?
March 7, 2015
Rated 5.0 out of 5.0 by Lisa Happy with Purchase
We ordered this particular hot tub because we wanted the lounger and as many jets as possible. We also felt like the 220 connection would give it more power. It was more trouble getting an electrician to install and $$$ but we are happy with our decision. My only con would be that the instructions for use are vague. They don't give you a fill line, they don't tell you that some of the jets may be turned off and you need to turn the outer caps to turn them on, and they don't explain the chemical situation very well.
January 27, 2015
Rated 5.0 out of 5.0 Great Spa, lots of jets, great price
Lots of jets and multiple settings for jets and air bubles. Good size almost too big for 2, great for 4 people. Love the changing color light. Holds temp within 1 degree. Good looking exterior. Love the white marble color interior. Very smooth interior surface, easy to move around in and easy to wipe clean. Quiet. Arrived when promised. Hired local spa mover to set in place and haul off old spa ($150). Connected electrical wiring from previous spa myself. BEST value, 2K - 3K less than anything comparable available locally in Phoenix.
February 28, 2012
Rated 5.0 out of 5.0 by eee456 The product has great features with jets actually above your shoulders that immediately relaxes your shoulders.
The jets are areat in this spa and have a lot of power to really do the job in getting you relaxed. There are many seats and the lounge has two arm rest which really keeps you comfortable while relaxing.
July 2, 2011
Rated 5.0 out of 5.0 by HappyCamper94577 Superb luxury!
Our family is so happy with this spa! It is luxurious and so large, all of us can fit in and then there's still more room! With 53 jets, I have to say this is the best spa we have been in (we owned one, years ago, and then, when we rented a house, there was one there but it was older). So, a very very very satisfied set of customers!! Enjoy year round! Easy to clean (if I could get the kids out of it more often!). Cheers!
August 3, 2010
Rated 5.0 out of 5.0 by ddwnd love the hot tub
excellent jets--love the hot tub. Lookes excellent on our back porch. Mood lighting is very nice at night. Lounger is very comfortable
October 16, 2012
Rated 5.0 out of 5.0 by Jspang Great hot tub for the money
Great hot tub looked at many before deciding to purchase this one an glad I choose this one. The lighting is great and the number of jets is perfect
July 4, 2013
Rated 2.0 out of 5.0 by Mike Would not recommend.
I've had a lot of frustration with the purchase of this QCA spa. However, the majority of my frustration was through the freight delivery service.
The good: We've been using the hot tub for two weeks and it runs smoothly as expected. QCA has a knowledgable customer service staff who are very helpful.
The bad: The documentation the hot tub comes with is very lacking. The maintenance guides are well laid out and easy to understand but they are very light on installation information. I expected to see a guide on how to access the pump, filter, electrical termination lugs, etc but that was all missing. There was a lot of confusion between the model/product listed on Home Depot's web site and QCA's web site and subsequent documentation-- nothing matched. I believe my biggest commplaint is the cheaply designed user interface device; I feel like I'm using a digital Casio watch from 1982. I think the most annoying part of the user interface is the adjustment of temperature which is not intuitive at all. The jet nozzless feel like they are made of cheap plastic that can break easily. The hot tub cost nearly $5k and, honestly, expected a chemical starter kit-- nope, that's $100 extra..
The ugly: Delivery was a nightmare. QCA contracted Yellow freight to deliver the hot tub who sent me a delivery date with an 8 hr window. I called them one day in advance to ensure the delivery date and they confirmed so I took the day off work to wait....and it never came. Yellow told me there was a mix up and they actually delivered to a local delivery service with a smaller truck who would bring to my house in a few days. The local delivery service called to schedule the delivery two days later but told me I would have to help the driver unload the hot tub myself because they weren't equipped with manpower to assist. I could either help unload it myself or there would be another approx. week long delay while they bill for more man hours with Yellow. So the driver and I wrestled it out and we noticed a fork had torn up the spa cover. I didn't accept the spa cover and it's been nearly 3 weeks and QCA says they won't ship me a new cover until they receive the damaged one. Anyway our new hot tub looks way cool with a blue tarp over it.
Good advice: I saw the hot tub had a nearly one month lead time so I ordered it before I had a deck completed. When figuring out your construction schedule, be warned it showed up one week earlier than expected. They don't mention how to access the pump motor, electrical termination lugs, etc.- there's a removable panel under the digital control panel that can be removed without tools. This is key in determining how to orient the spa when you have friends over to help you move it. That leads me into offering more adice- determine ahead of time how you'll physically move the hot tub from the front of your house where the delivery service is contracted to leave it. I bought two utility wagons and placed them back to back and secured them with 2x4's to make a sled that could steer from either side. That sounds overkill but this hot tub was nearly 600 lbs and very bulky.
Better adivce: Buy a hot tub from your local hot tub/pool vendor.
June 25, 2014