Rated 3.4 out of 5Â by 24
Rated 1 out of 5Â by Jeff Worst service ever
I bought the predecessor to this drill (with two batteries) about 4 years ago mainly because of the lifetime warranty including batteries. Everything was fine until the batteries died. I thought it would be like Sears Craftsman (where they just hand you a new tool at the store) and I took the batteries to my local HD. They said I had to contact the manufacturer. Ridgid said I had to register the product within 90 days to get the lifetime warranty even though I had the receipt. So I bought another set with this drill and batteries since it was cheaper than buying the actual batteries, and this time made sure to register it. Shortly the chuck on the new drill broke, but I still had the old drill and used it with the new batteries. Then those batteries died. So I thought ok, now I'll get the drill fixed and the batteries replaced. Forget doing that, you have to take it to one of their contracted "service centers" and the nearest one is nearly two hours away. They don't give an option to ship it back to the manufacturer. At this point I gave up and bought a Bosch drill. I'll never buy another Ridgid power tool.
January 11, 2014
Rated 4 out of 5Â by Tano Nice drill, but chuck loosens while drilling
Let me start out by saying I have two of these drills and I do like them alot. But, and there is always a but; on one of them the chuck keeps loosening while I am drilling which is really annoying, plus having the drill bit fall out while Iâm on a ladder or working in tall grass adds a level of frustration. On the plus side when using it to drive screws it doesnât seem to happen too often if at all.
Several reviewers have made the same remarks which prompted me to write this. Because I own two of these and only one does this I had the chance to figure out the difference. The one that stays tight has the Jacobs chuck, the one that loosens does not. The Jacobs chuck actually ratchets when you tighten it and Jacobs has been making chucks for heavy duty metal working machinery for years. I donât know if the older or newer drill has the Jacobs chuck, or whether they are just made at two different plants, but when you buy one it is worth looking in the box and checking it out before buying it.
Here is the second issue, the clutch settings are pretty much non-existent. I have not noticed any difference when changing the settings on either drill so if you do a lot of work that requires a lighter touch, you ainât gonna get it from this drill. Personally this has not been an issue for me because I am either drilling holes or driving screws and donât tend to use the different settings.
If you get the model with the Jacobs chuck you are going to be very happy with this drill. I have built several decks and done countless projects and it is still going strong. It has the led light that is trigger operated which is a nice feature when drilling in a dark corner too.
October 24, 2011
Rated 3 out of 5 good tool, poor battery.
I have had the tool for 10 months. I use it 3 to 4 times a week. After 4 months of use the battery started to fail, (would not hold charge). Rigid replaced the battery's, (took three weeks for replcement). Now after another 4 months of use, same problem.
November 13, 2011
Rated 1 out of 5Â by tring6156 Not worth the money
I bought the Ridgid combo and an additional charger with 2 batteries from Home Depot. Within a year of minimal use (3-4 times a week), 3 of the 4 batteries were dead and unable to charge. The drill was worthless from the beginning with intermittent operation. I ended up buying a second drill from Home Depot online and when it arrived and I tried to use it, the chuck assembly fell out of the drill. I am not sure if there was a screw missing or what the problem was.
It was then that I realized that what Ridgid used to mean quality but sadly this is not the case with their cordless tools and makes me wonder about their other product as well. I believe that you would be better off buying Dewalt or Bosch.
July 27, 2014
Rated 2 out of 5Â by Wabofiur Drill is fine, batteries are terrible
Drill works well. Plenty of torque and speed for any reasonable non-contractor-type use. The batteries are worthless. After only light use for a few months, and being placed on the charger intermittently during that time (Li-on battery chargers are supposed to maintain and condition the batteries), they would no longer take a charge at all. I've seen plenty of other comments to this effect elsewhere as well.
January 1, 2014