Rated 3.3 out of 5 by 24
Rated 2.0 out of 5.0 by CjHandy Battery died with very light use in about 1 year
I have used dozen of cordless drills since my first 12v Dewalt in around 1996.
With a few friends in the industry swear by a couple Rigid products and I thought to try this kit.
The torque and feel of this unit are great, its sits nicely in my hand. The battery pops in and out with ease.
I can not give it more than two stars with the battery becoming faulty so quickly.
I of course didn't fill the warranty in time and now have a useless drill.
Not worth buying a new battery for almost the same cost as both drill and battery in the kit.
January 19, 2013
Rated 1.0 out of 5.0 by Warranty1 no warranty service
If you live in Newfoundland do not buy ridgid products!
There is no service centre in newfoundland if you require service or battery replacement under the Life Time Service Agreement.
Home Depot, Kelsey Drive, St. John's will give you a 1-877 ..... # to call. You have to leave a message but no one calls back ( several messages). Ridgid.com is no help.
Better off to buy another brand from a reputable tool dealer and make sure you can get warranty service locally.
December 19, 2012
Rated 1.0 out of 5.0 by Housecoatman Ridgid / Ryobi
Ridgid / Ryobi Drill Review June 14, 2013
I have always thought of Ridgid Tools as among the best. Top of the line, high quality.
When looking for a cordless drill I chose this one even though some of the reviews were poor. Can’t go wrong with Ridgid. Ryobi reviews are good but I’ll stick with Ridgid.
Ordered on line in early March first one came with a defective battery right out of the box. I sent it back and received replacement in a week or so. Seems OK… I used it once and put it away. Checked it in a week or so and the battery was still charged so I thought good show. I proceeded with the registration for a LSA Lifetime Service Agreement. Very convoluted and time consuming, but I did it. They said 10-12 weeks for acknowledgement. WHAT ! 2 ½ months to register a product.
May 1, 2013 I went to use my drill. Battery was not only completely dead but also showed defective on the charger indicator.
May 2, 2013 I returned the drill for a full credit and ordered a Ryobi at the same price. Home Depot are good people and took the drill back with out a problem but I not at all happy with my experience with the Ridgid Drill. So far, I’m pleased with my purchase of Ryobi… drill feels and looks nice and the batteries are holding their charge.
June 14, 2013
Rated 2.0 out of 5.0 by Homely57 18 Volt Ridgid drill with Lithium Ion batteries
I purchased this drill for light duty operation and to take with me on trips when I visit customer sites. The drill is very nice and the hand activated chuck works great. The clutch also has proven to be well made and actuates reliably. Unfortunately, the lithium ion batteries / charger do not work and failed to work efficiently even when new. After about six uses (ten minute average), both batteries failed to charge properly, one did this out of the box, new. The charger shows a full charge but in reality, the battery is still near empty. I believe it is a design flaw in the charger more than the battery but I am not sure which is to blame. I have registered for warranty coverage but you have to take these to an authorized service center which is a big pain. Would be a great drill if it drilled when you needed it to. Going on a long trip and counting on your tools to work when you get there is important. When they don't, the value goes negative, hence two stars. Recommend an alternate to this manufacturer until issues are resolved and reading the reviews, they have not fixed the issue yet. AVOID Ridgid battery powered tools.
November 19, 2012
Rated 1.0 out of 5.0 by UnWarranted Warranty service is horrible
Bought this drill in 2007. The box and warranty included specifically stated batteries are covered. 2 years later the batteries died. Home Depot's are everywhere but their service centers are few and far between. The service centers are just little shops not affiliated with home depot and they themselves have problems getting and stocking parts.
I had to ship the drill charger and batteries to the service center in 2009. The batteries were replaced, But this year 2012, they are dead again. I contacted the services center and they claimed they're no longer on the lifetime warranty. Ridgid's confusing website no longer has my drill registered. I had to write a letter to the dept of consideration, and weeks later I have not heard a response. It was a good thing I kept all receipts, and copies of the warranty, and email confirmation from Ridgid when I registered the drill.
I admit, I'm stupid, I thought a lifetime warranties on batteries meant even replacement batteries. And I thought replacing batteries would be a trip to the local home depot. Instead it's shipping the batteries, drills, and charger out for months.
Warranty service is a very painful and confusing process.
If Ridgid actually re-instates the lifetime warranty, I'll be stuck shipping it to a service center every few years. Everyone i talked to at Ridgid show signs of stress and running into many customers with the same warranty concerns. When I asked for someones name so I could document my phone calls she was very reluctant to give it out.
It sad to say, in this day and age, the Ridgid warranty isn't worth the paper it's printed on.
The drill itself is good, but it's useless without batteries.
November 18, 2012
Rated 1.0 out of 5.0 by Homehandyman The Ridgid warranty is cumbersome.
I have battery packs that came with old drill that have lasted 8 years, but the new lightweight lithium 18 Volt batteries stopped keeping a charge iafter 15 months. Since I live >100 miles from a Ridgid service center, I have to mail drill, charger and batteries in to have them replace the battery. This is expensive and I will be without the drill for several weeks. Consider this warranty issue before you purchase Ridgid.
October 5, 2012
Rated 5.0 out of 5.0 by saxatilis Outstanding Product and Value
I first bought a Ridgid combo drill and circular saw (Ni-Cad batteries) in 2006. These tools have never failed me. They are Heavy Duty (and heavy) with lots of power and the batteries lasted until fall of 2011. True to their word, Ridgid replaced both batteries at no charge! The only gripe is that I had to travel 30 miles to the nearest service center, but it was well worth it as it saved me a couple of hundred dollars to replace them.
I also bought an 18-volt Compact Drill In 2010. So far it is going strong. The battery stays charged for a very long time when used lightly. This drill is also very powerful and much lighter in weight. So far, it has worked perfectly. I should note that I can use either the Ni-Cad batteries or the Li-Ion battery in any of the tools, and I can charge the Ni-Cad batteries in the Li-ion charger, but I cannot charge the Li-Ion battery in the Ni-Cad charger.
Finally, folks should know that you MUST fill out the registration for new tools and submit it within 90-days for the Life Time Warranty to be valid. I did this and was very pleased with the service I received when I needed new batteries. Additionally, Ridgid has recently instituted a policy requiring registration of replacements (either tools or batteries). To their credit, they sent me an email advising me of this policy along with a phone number, so I was able to easily register the replacement batteries via phone (after a somewhat long wait to get a service rep). You can access your registrations at the Ridgid site and check to make sure everything went through ok.
All in all, I am extremely pleased with my experience with Ridgid tools and with their service. It is a real relief not to have to purchase new batteries (at exorbitant prices) when the originals fail, and I don't think anyone can beat the quality of the tools that I have.
September 24, 2012
Rated 5.0 out of 5.0 by Tcdutch This is a very wel designed tool, small, powerful and light.
I have owned the Ridgid dril/driver for the past 5 years where the battery finally failed.
The new Ridgid dril/driver replaces that unit and it is superior in all aspects.
It is lighter, more powerful and better balanced.
The new battery feature I specially like is the battery status indicator showing how much battery is left.
I have nothing negative to say about this tool
The pricing is wel within the value of the tool.
August 7, 2012