Rated 3.3 out of 5 by 24
Rated 1.0 out of 5.0 by DisappointedDisgusted Junk Lithium-ion Drill battery dies and warranty worthless
Occasional user, very light duty use. The battery was charged before use and quit powering the drill even when under no load. The warranty department could not find my product registration even though sent in promptly with receipt and upc label and after hours of phone calls they indicated I could write a letter requesting an exception to policy to get a new battery. That has been weeks with no communication and no way to contact them to find out if I could or could not get a replacement. The Warranty does not seem to be useful and the drill without power is of course useless. WILL NOT BUY ANOTHER RIGID PRODUCT based on this experience. Junk!
November 13, 2013
Rated 1.0 out of 5.0 by Hubschrauber Junk Batteries Don't Last
Even though this is discontinued, it can't be said enough times that Ridgid lithium batteries DON'T LAST. The replacement batteries cost as much or more than the drill. The warranty registration process to get the Lifetime Guarantee thing started is WAY too much of a hassle, so that doesn't offset the issue at all. I won't be wasting any more money on the Ridgid brand tools. I would strongly recommend against purchasing any Ridgid product that uses lithium batteries unless you plan to throw it away in a year or so. I would expect that kind of lifespan from a $40-$50 cordless drill, but when the price tag is double, the quality and durability expectations should be much higher than this product delivers.
March 11, 2014
Rated 2.0 out of 5.0 by CjHandy Battery died with very light use in about 1 year
I have used dozen of cordless drills since my first 12v Dewalt in around 1996.
With a few friends in the industry swear by a couple Rigid products and I thought to try this kit.
The torque and feel of this unit are great, its sits nicely in my hand. The battery pops in and out with ease.
I can not give it more than two stars with the battery becoming faulty so quickly.
I of course didn't fill the warranty in time and now have a useless drill.
Not worth buying a new battery for almost the same cost as both drill and battery in the kit.
January 19, 2013
Rated 1.0 out of 5.0 by Warranty1 no warranty service
If you live in Newfoundland do not buy ridgid products!
There is no service centre in newfoundland if you require service or battery replacement under the Life Time Service Agreement.
Home Depot, Kelsey Drive, St. John's will give you a 1-877 ..... # to call. You have to leave a message but no one calls back ( several messages). Ridgid.com is no help.
Better off to buy another brand from a reputable tool dealer and make sure you can get warranty service locally.
December 19, 2012
Rated 1.0 out of 5.0 by Homehandyman The Ridgid warranty is cumbersome.
I have battery packs that came with old drill that have lasted 8 years, but the new lightweight lithium 18 Volt batteries stopped keeping a charge iafter 15 months. Since I live >100 miles from a Ridgid service center, I have to mail drill, charger and batteries in to have them replace the battery. This is expensive and I will be without the drill for several weeks. Consider this warranty issue before you purchase Ridgid.
October 5, 2012
Rated 5.0 out of 5.0 by Tcdutch This is a very wel designed tool, small, powerful and light.
I have owned the Ridgid dril/driver for the past 5 years where the battery finally failed.
The new Ridgid dril/driver replaces that unit and it is superior in all aspects.
It is lighter, more powerful and better balanced.
The new battery feature I specially like is the battery status indicator showing how much battery is left.
I have nothing negative to say about this tool
The pricing is wel within the value of the tool.
August 7, 2012
Rated 3.0 out of 5.0 by SeeTryFly Needs a magnet to hold screws
The battery warranty is great but I find myself reaching for my other drill most times because it has a magnet plate. I don't find this one any more or less reliable than my cheaper Ryobi either. I suppose it's fine, but it wouldn't be my first choice. I will probably hang onto it though, since it is sometimes convenient to have two cordless screwdrivers.
March 12, 2013
Rated 5.0 out of 5.0 by RUSS This product's performance is excellent.
This drill has amazing torque for a compact drill. The hyper lithium battery seems to run at least twice as long as the regular 18 volt batteries. The battery charges very quickly. The quick change chuck makes changing bits and drills very quick and easy. The drill is an amazing tool for the homeowner as well as the professional. The warranty is a great selling feature as well as the price.
July 3, 2012