Rated 3.5 out of 5 by 24
Rated 1.0 out of 5.0 by senorllaves2 died for no reason...replacement very costly.
couple years old and seldom used...just decided not to take a charge. push button and one light comes on just to tease you. this is a known issue...lots of complaints online. Rigid does not seem to care
March 2, 2016
Rated 1.0 out of 5.0 by ChillerWayne Second double failure
I originally purchased a combo kit just to use at home due to the lower price . I won't mention the normal brand the I use but I'll simply say that I've gone through a total of four of rigid a lithium batteries. My normal brand has been beat up and used many times as long with no failures yet.
The first rigid failure, I was lucky enough to run into a rep at HD and he gave me a free( by mail) third battery if I bought two. All these brands do the same basic function but some have more frequent failures.
Almost forgot I was told that my last two were still under the warranty period now I only need a receipt!!!@?
UA local 250
April 7, 2014
Rated 1.0 out of 5.0 by Senorllaves Both batteries are dead
Couple years old and both batteries are dead.
Based on web search, this appears to be an ongoing issue that they do not addresss.
Im guessing that they like the replacement battery revenue stream.
Can you say planned obsolescence?
August 15, 2015
Rated 1.0 out of 5.0 by gutterman lifetime my butt.
This battery seemed great for a short time. After a few months would only run down 1/4 of the way, I thought it was a fluke until it happened to a second battery. Then it happened to a third and about 7 months of not a lot of use they would not charge at all. I made the mistake of not registering the tools and was told since they were more than 30 days old there was nothing they could do. I love the tools, all of my Ridgid tools but the batteries in my opinion are junk. Wish they would just replace them with new, they say lifetime. If they would stand behind them like other brands they are the only brand I would buy. I have about 40+ battery tools and 6 different brands and for the tools themselves they are the best all around but the batteries themselves are junk.
November 2, 2013
Rated 1.0 out of 5.0 by Geoworks I thought Ridgid stood for better quality than DeWalt but I was wrong
Bought a Ridgid combo 18 Volt Drill and Impact set with charger and two batteries, one has failed, will not take a charge.
These batteries are way costly, to buy a replacement, should have stayed with DeWalt, they stand behind quality.
September 21, 2014
Rated 5.0 out of 5.0 by Lakeman Serial Number - Be Wary
Lifetime service is great if you jump through the hoops. I purchased my Ridgid drill 11-9-03. Back then you didn't have to register it as long as you had the receipt. Over the years, have had it worked on twice and the batteries replaced 3 times. Just took it in for batteries and was told they would no longer honor the warranty because part of the serial number had worn off the drill. That was my fault for not writing it down anywhere before. Everyone please learn from this. Write your serial number down in a separate place. Also, they told me that when I receive the new batteries back for my other tools, I need to contact Ridgid and get them to update the new serial numbers on the new batteries or the Lifetime contract on the batteries wouldn't be any good. All of my tools are Ridgid and am pleased so far with the lifetime service. Have got my money's worth so am happy.
April 3, 2014
Rated 1.0 out of 5.0 by Orlando BATTERY LIFE HORRIBLE
One year and either the battery charger or the batteries themselves are no good. I have read many reviews like this so buyer beware.I have only had my 18v for a year. My bad for not sending in the lifetime replacement option. I guess the reason Rigid offers this is because they know the batteries have a very short life expectancy. Come On Rigid!! I guess its back to the others.
June 12, 2013
Rated 4.0 out of 5.0 by Woodnut Battery warranty
The batteries are lifetime warranty, some reviews say that they don't but the warranty that I received Does say lifetime warranty on the batteries. I went to the HD in my area and the sales rep from Ridged was there and he also mentioned that the batteries do come with lifetime warranties.
November 15, 2013