Rated 4.0 out of 5 by 256
Rated 4.0 out of 5.0 by RC Well, it has been here for one week, so comments are based upon set up and not much more, but here goes.
I encountered several small quibbles that you won't get past without tools and a bit of work, so I docked them one star (would have been a half star if possible). Assembly was straightforward, instructions were good. The first problem was the handle. It went on with no trouble but the hole in it for the handle lock pin on the left side was not aligned and the pin would not pass completely through it. Solution; remove the handle and enlarge (lengthen) the hole so the pin would go all the way through. The generator is heavy. It handles nicely after you get it up on its wheels and balanced (it takes a bit of muscle), but I’m going to put wheels (casters) on the front of mine just the same.
The battery wires (mine is an electric start model) were just long to reach the battery terminals with nothing to spare making it difficult to attach them. Solution: cut off the ties holding them to the frame, attach the wires to the terminals then replace the ties. Also, the boots at the terminals would not stay in place because the spades at the end of the wires were straight and the boots were right angled. Solution; bend the spades to a right angle (being careful not to metal fatigue them off the wires). This helped but it was still necessary to tape the boots to the wire shielding to keep them together and in place. Also, there is nothing in any manual about charging/keeping the starter battery charged. Not knowing these things is is an oversight on my part that I'll have to ask Rigid for answers.
The gas cap was impossible to remove by hand and I have large, strong hands. Further, the cap is recessed making it difficult to grasp. Solution; a pair of oil filter pliers. I greased the underside of the lip on the tank and the tangs on the cap, but it is still very, very difficult to remove. This should be addressed by Rigid (unless I got something that slipped through QC). A simple solution would be to use a gas cap similar to those on automobiles with a raised, vertical "handle" across the top, though, I suspect the cap is both recessed and very tight to eliminate any chance of leakage on top of a vibrating gasoline engine and an electrical generator. I put in the oil, gassed it up, followed the directions (the choke sticker/label was attached upside down), and it fired right up and ran flawlessly for 0.8 hours.
The idle down feature was a big attraction for me. Something to be aware of is that there are commensurate voltage and cycle (Hz) drops when it is idled down, though I don’t remember how much just now. I need to check spin-up time on the generator when it senses a load and the tolerances on my well pump and furnace motors to guard against damaging them. The risks may be minimal, but you should be aware.
Otherwise, I like it. The multiple readouts on the monitor are tremendous; I can’t imagine a piece of equipment like this without them. It is quiet and having an engine that’s a known quantity (it comes with its own manual) is comforting. This is a home backup generator and, frankly, I’ll be pleased if I never need it. That said, I’m comfortable that it will do the job and perform well if I do.
October 25, 2016
Rated 1.0 out of 5.0 by HandyGuyBob Fine generator until 5 years
This generator ran like a top and still starts no problem. I've had less than 100 hours on it over the past 5 years. Stored inside and carefully maintained. Recently I took it out to use with my power tools. Started right up but no power. I brought it to a registered Ridgid service center where they informed me it needed a new generator head assembly! That was bad enough but then the generator head assembly is obsolete and no longer available! So now I have a $1,000 metal brick that cost me an arm and a leg per hour to use! Ridgid has not offered any help toward the purchase of a new generator. I'm done with them. I'll spring for a Honda that costs twice as much but at least I can count on it. Maybe Ridgid has improved on the generator head with the new model but how can you trust them? What will happen in 5 years? It blows my mind that they no longer have the main part that makes a generator a generator!
August 15, 2016
Rated 4.0 out of 5.0 by Willie Fairly good product
Got this about three years ago after about 12 hours of use the regulator went hay wire and the thing wouldn't put out so I made a call to the home depot where they told me they'd have to send it to Atlanta Ga. to have it checked at the repair center , I did Not like that at all. I also didn't like home depot at the time couldn't supply me with the service location phone number where I could keep tabs on the repair process but I managed to fine it with out their help AT ALL, Just didn't seem right spending that kind of money and rely on their word alone anyway I got it figured out. When the unit was repaired they called me to come pick it up after about a week and a half, I had to look at my unit's numbers to match it up to be sure I got mine back because it was so dusty and several tags on it, so after I got it home I put fuel in and tested it out while it was operating after about 15 min's the engine shut off so I restarted it and after a few min's it again shut off then I checked the little filter and it had apparent dirt in it. I then cleaned the filter drained the fuel from the line into a large clear clean jar and dirt wan in the tank but after I cleaned the tank and filter then went to town for a new oil change just in case dust got in the oil. After my cleaning and oil change the unit functions as it is apparently designed. When the storm(s) and heavy rain fall come here in Louisiana the utility power was gone for about a week and this unit pulled it's weight very well. So far we've used it around eight times ranging from 4 hours to running days at a time just stop to refuel and check oil and no problems. My biggest problem was with the apparent unclean sloppy conditions at the repair location because home depot can't repair these even tho they charge you like 18 dollars to check em out but they can't do that it's just a charge they do but you get that back when you pick up the machine after it's been repaired. Other than that with having to clean up my unit and servicing it out it's been working very well. I use a treatment to counter act the harmful effects of the gas they make / sell these days and wouldn't run it without the treatment or the real gas if you can find it because I can hear and see the benefits of proper fuel treatment. Oh I used the so called stable fuel for storage and it ran bad so I don't use that type stuff, had to drain that stuff out and put and used Lucas E-10 E-15 E-85 FLEX FUEL ETHANOL fuel conditioners with stabilizers it works great and don't gum it up.
May 27, 2016
Rated 1.0 out of 5.0 by Jason Don't waste your money
I got an amazing 28 hours out of the generator before the problems began. Idle control issue and the materials used for the gas tank and fuel cap are pure trash. Properly used fuel condensation preventive additives and the tank completely rusted after 3 months. It gets better, after I resolved the rusty tank by the end of the year the gas cap itself had rusted to the point it fell apart in pieces. Found several forums explaining the less than desirable cheap gas tank used. So currently attempting to find replacement parts and check the Rigid site or aftermarket and no sells a tank or the gas cap because of the know issue. Wasted $1000.
January 22, 2016
Rated 5.0 out of 5.0 by HeyOldMan RIDGID Genset Standing Hurricane Alert
Starts first time - every time (rope or battery), instructions (package) clear and accurate, 'Idle-down' keeps noise level comfortable, controls simple and convenient to operate, carries 6-7K with no problem (will handle anything I have to put on it), compact - weight well balanced - easy to move around, convenient to service.. . . and good looking, too. I'm running it wired direct to home main frame (30 amp) and using it for public utiities back-up (hurricanes). As a test (unintentionally), I ran the RIDGID Genset four hours (local power was actually off) washing two motor vehicles, which required use of a 1hp-220 pump as well as an electric power washer (+ 3 refrigerators, a freezer, and misc fans, lights, etc.), without a problem.
August 30, 2014
Rated 5.0 out of 5.0 by Prepared Great purchase
Purchased two years ago after moving into a all electric house in an area that's notorious for extended power outages, also wired in a transfer switch at the same time. First year we never lost power and every time I looked at it all I could see was a $1000 paper weight. Second year of ownership we've had a number of extend outages since October putting 83 trouble free hours on it, It's powered my entire house (High efficiency green home) including a mini split heat pump, hot water heater and stove although I wouldn't recommend the stove and hot water heater at the same time. The generator is stored indoors and operates in an open but covered area and haven't noticed any rust or oxidization that other reviewers have mentioned. Overall this is a great product!
March 16, 2016
Rated 5.0 out of 5.0 by Slick Great Generator
I have had this generator for a few years now. Starts every time almost instantly. I do however take better care than most people would. I only use ethanol free fuel as ethanol is horrible on gasoline engines and renders stabilizer useless, I stabilize the fuel, when storing I drain the carb, and I put a battery tender on the battery once every few months. I noticed some of the reviews say you cant get parts for these and all I can say is a quick web search and you can buy every nut and bolt on the thing.
March 21, 2016
Rated 4.0 out of 5.0 by diy25 Good quality generator
Easy to assemble. I hooked it up to my whole house transfer switch and it had no problems powering loads up to the capacity of the unit. Not that loud at full throttle. After a two hour test run, I did not experience the stalling problem that other reviewers mentioned. Two minor annoyances: 1. The oil packaged with the unit is labeled 10W-30. It is more like a straight 30 weight (or greater), which is not recommended by the manufacturer. It poured out like honey. In place of this, I used a real 10W-30 that I bought elsewhere. 2. To drain the fuel tank, the manual instructs you to push out the fuel shutoff valve, remove the fuel line, and connect your drain line. There is not enough slack in the lines to allow this to happen. Other than these two issues, I like the unit and would recommend it to others.
March 30, 2013