Rated 4.4 out of 5 by 116
Rated 1.0 out of 5.0 by Texassent Complete junk dont waste your time or money!!!
We just bought this sorry excuse for a tool about a month ago and within the first 15 min the front hose broke off and then the barrel cracked and that makes it off balance so it binded up. After that the belt started slipping so much it woukdnt even turn to feed the cable with no load. By the way the feed part didnt work either. It bent up and metal shavings have been coming off the parts. All around in the overall quality and satisfaction of buying this and using it i believe we got ripped off and would been better off paying some guy off craigslist to do the job we had. We only used this thing 3 times now and its practically unusable.
June 29, 2016
Rated 5.0 out of 5.0 by MarkSaint Works well and very easy to use
My main drain line was clogged and didn't want to call out a plumber on the weekend so I went to Home Depot and bought a K-400 drum machine. I knew I was going to need it for future drain issues. I read the directions and proceeded to unclog my main drain line. I ran the bulb auger first than I ran the spiral cutter. I turned on the washing machine and it drained perfectly. The rest of the house drained perfect. It's been 3 weeks and everything is still draining nicely. It was easy to use, fast and the K-400 is built to last. I would definitely recommend the K-400 drum machine.
June 24, 2016
Rated 1.0 out of 5.0 by qqericlin The cable brokes for the first time of use!
I bought this machine at my local Home Depot and next day I used it for the first time. I read the instructions and operated it without problem. However, when I was retrieving the cable back, it suddenly get stuck. After I managed to get the cable out I found it's somehow broken! The inner wire is fine but a small part of the cover coat fell off. I have took some pictures and you will see what I mean!
I am really disappointed! There is a label on the package box saying the product may not be returned to the store is opened or used! I called the customer service and the guy said cable is wearable item and may not be covered for warranty! Oh really, I spent a couple hundred dollars and the junk cable just broke for the first time of use?! The email response from customer rep just give me link to find service center and repair request form!
Why I can't return for a refund?! At least the company should send me a quality replacement and pick up the defective machine!
June 6, 2016
Rated 3.0 out of 5.0 by Andys6631 To weak on cable
Needs an autofeed and a better design to change drums quicker. Overall a good design except the drum has no holes to drain excess water to prevent it from rusting the cable. 3/8" cable it to week to do anything. There should be an option when buying the machine to pick the cable size.
June 26, 2016
Rated 5.0 out of 5.0 by DennisM More than I expected.
The install of the auto-feed was very simple. I wish that they would put a list of all drain cleaning tools for this machine with the owners manual. It took me some time to look them up for the K-400 Drum Machine. The machine was very easy to use with the auto-feed.
The quality of workmanship of the machine is exceptional in all ways. After purchasing an other Ridgid product prior to this drum machine all I will purchase is Ridgid.
May 24, 2016
Rated 4.0 out of 5.0 by Earsus K-400 attachments
It has served us well. The one issue I see is attachment replacement has to be ordered online. Not available at Home Depot where purchased. I am referring to the coil tip that is attached to rout out the blockage. It broke & needed replaced. It wasn't available alone. We had to order all 3 attachments, which we still have two unused.
May 23, 2016
Rated 1.0 out of 5.0 by cplumber That is a maybe because as of yet it doesn't work correctly
in the instructions sheet it said to remove guide tube sollar and replace with unit supplied with autofeed 52343 in instruction booklet it said to remove the set screw only then mount autofeed either way the autofeed will not feed the cable out like it should it seems not to let feed wheels turn enough to catch on cable like my other machines what do i need to do with autofeed this one handle goes forward and back where my others go side to side not going far enough to catch on cable thank you
April 21, 2016
Rated 5.0 out of 5.0 by Shanexq37 Sturdy well manufactured machine.
Only improvement I made was snaps on the gloves so I can attach them to the unit when stored. Worked great and easy to move with sturdy wheels.
May 12, 2016