Rated 4.4 out of 5 by 119
Rated 4.0 out of 5.0 by IHatePoorQuality Very good machine so far
The machine has more than enough power to get residential jobs done. The length of the snake is good. Using the automatic feeder, you feed out about 10' per minute. That's a nice pace.
The auto feeder requires you to keep quite a bit of pressure on the lever for it to engage in either direction. This can make it a bit awkward to keep on foot on the on/off pedal, one hand on the auto feed lever and another hand on the snake to feel when it hits the clog. But, once you find the right position, it works well.
Installation was straight-forward if you read the directions.
August 2, 2016
Rated 1.0 out of 5.0 by Texassent Complete junk dont waste your time or money!!!
We just bought this sorry excuse for a tool about a month ago and within the first 15 min the front hose broke off and then the barrel cracked and that makes it off balance so it binded up. After that the belt started slipping so much it woukdnt even turn to feed the cable with no load. By the way the feed part didnt work either. It bent up and metal shavings have been coming off the parts. All around in the overall quality and satisfaction of buying this and using it i believe we got ripped off and would been better off paying some guy off craigslist to do the job we had. We only used this thing 3 times now and its practically unusable.
June 29, 2016
Rated 5.0 out of 5.0 by Henry Easy to use and work great.
I like it because very easy to use. I bought this for home use only because I keep have problems with plumbing issue. It is solved most of my plumping issue in the main sued line.
August 17, 2016
Rated 5.0 out of 5.0 by Mir Great Purchase!!!
I am really pleased with this purchase and will recommend others
May 31, 2016
Rated 1.0 out of 5.0 by qqericlin The cable brokes for the first time of use!
I bought this machine at my local Home Depot and next day I used it for the first time. I read the instructions and operated it without problem. However, when I was retrieving the cable back, it suddenly get stuck. After I managed to get the cable out I found it's somehow broken! The inner wire is fine but a small part of the cover coat fell off. I have took some pictures and you will see what I mean!
I am really disappointed! There is a label on the package box saying the product may not be returned to the store is opened or used! I called the customer service and the guy said cable is wearable item and may not be covered for warranty! Oh really, I spent a couple hundred dollars and the junk cable just broke for the first time of use?! The email response from customer rep just give me link to find service center and repair request form!
Why I can't return for a refund?! At least the company should send me a quality replacement and pick up the defective machine!
June 6, 2016
Rated 5.0 out of 5.0 by MarkSaint Works well and very easy to use
My main drain line was clogged and didn't want to call out a plumber on the weekend so I went to Home Depot and bought a K-400 drum machine. I knew I was going to need it for future drain issues. I read the directions and proceeded to unclog my main drain line. I ran the bulb auger first than I ran the spiral cutter. I turned on the washing machine and it drained perfectly. The rest of the house drained perfect. It's been 3 weeks and everything is still draining nicely. It was easy to use, fast and the K-400 is built to last. I would definitely recommend the K-400 drum machine.
June 24, 2016
Rated 3.0 out of 5.0 by Andys6631 To weak on cable
Needs an autofeed and a better design to change drums quicker. Overall a good design except the drum has no holes to drain excess water to prevent it from rusting the cable. 3/8" cable it to week to do anything. There should be an option when buying the machine to pick the cable size.
June 26, 2016
Rated 5.0 out of 5.0 by DennisM More than I expected.
The install of the auto-feed was very simple. I wish that they would put a list of all drain cleaning tools for this machine with the owners manual. It took me some time to look them up for the K-400 Drum Machine. The machine was very easy to use with the auto-feed.
The quality of workmanship of the machine is exceptional in all ways. After purchasing an other Ridgid product prior to this drum machine all I will purchase is Ridgid.
May 24, 2016