Rated 4.5 out of 5 by 114
Rated 5.0 out of 5.0 by Mir Great Purchase!!!
I am really pleased with this purchase and will recommend others
May 31, 2016
Rated 1.0 out of 5.0 by qqericlin The cable brokes for the first time of use!
I bought this machine at my local Home Depot and next day I used it for the first time. I read the instructions and operated it without problem. However, when I was retrieving the cable back, it suddenly get stuck. After I managed to get the cable out I found it's somehow broken! The inner wire is fine but a small part of the cover coat fell off. I have took some pictures and you will see what I mean!
I am really disappointed! There is a label on the package box saying the product may not be returned to the store is opened or used! I called the customer service and the guy said cable is wearable item and may not be covered for warranty! Oh really, I spent a couple hundred dollars and the junk cable just broke for the first time of use?! The email response from customer rep just give me link to find service center and repair request form!
Why I can't return for a refund?! At least the company should send me a quality replacement and pick up the defective machine!
June 6, 2016
Rated 5.0 out of 5.0 by DennisM More than I expected.
The install of the auto-feed was very simple. I wish that they would put a list of all drain cleaning tools for this machine with the owners manual. It took me some time to look them up for the K-400 Drum Machine. The machine was very easy to use with the auto-feed.
The quality of workmanship of the machine is exceptional in all ways. After purchasing an other Ridgid product prior to this drum machine all I will purchase is Ridgid.
May 24, 2016
Rated 4.0 out of 5.0 by Earsus K-400 attachments
It has served us well. The one issue I see is attachment replacement has to be ordered online. Not available at Home Depot where purchased. I am referring to the coil tip that is attached to rout out the blockage. It broke & needed replaced. It wasn't available alone. We had to order all 3 attachments, which we still have two unused.
May 23, 2016
Rated 1.0 out of 5.0 by cplumber That is a maybe because as of yet it doesn't work correctly
in the instructions sheet it said to remove guide tube sollar and replace with unit supplied with autofeed 52343 in instruction booklet it said to remove the set screw only then mount autofeed either way the autofeed will not feed the cable out like it should it seems not to let feed wheels turn enough to catch on cable like my other machines what do i need to do with autofeed this one handle goes forward and back where my others go side to side not going far enough to catch on cable thank you
April 21, 2016
Rated 5.0 out of 5.0 by Shanexq37 Sturdy well manufactured machine.
Only improvement I made was snaps on the gloves so I can attach them to the unit when stored. Worked great and easy to move with sturdy wheels.
May 12, 2016
Rated 4.0 out of 5.0 by billyg good product
product is good could have a larger saw tooth 3 inch cutter with tools but . i will have to purchase because of root problem in pipes
May 5, 2016
Rated 5.0 out of 5.0 by Bugga This product of very high quality. It wil last a long time.
Works great. Removed roots and it was easy to use. I ordered the 3 inch cutter blade to clear all of the roots.
May 1, 2016