Rated 4.6 out of 5 by 47
Rated 3.0 out of 5.0 by none just ok
I agree with other viewers that it was easy to assemble. It is in my bedroom and fits the space nicely. However from day one the remote does not work to turn it on. I called the company and they told me to unplug it for 24 hours and go through the pairing procedure which I have done many times. The remote will work to change features and to shut it off. However when I wake up in the morning and try to turn it on from the bed or walk right in front of it the remote will not turn it on. I have to manually push the on button. The flame is quite fake like a cartoon but on a dim light setting and the screen shut it looks more realistic. The biggest problem I have with the unit is the sound of the drum in the fireplace that makes the flames flicker. You can hear the rotation of it churning and at night when the heater is off and you want ambiance it is quite annoying sound. The blower is loud but I am ok with that as it does produce a good amount of heat and fast. I think for the price I shouldn't have to hear the whirring sound of the drum and that the remote should work. I do like the look but I think I would of looked at other units had I known. I have not contacted the manufacturer to ask if the whirring sound of the drum is normal as my first experience with them regarding the remote was not enjoyable.
March 16, 2015
Rated 4.0 out of 5.0 by Grandma Real Flame Ashley 48 in. Electric Fireplace in White
The fireplace was easy to assemble and directions were good. The only problem I had was a slight damaged corner in the mantle piece when shipped. I reported it and Home Depot sent me an email to hopefully get the mantle piece replaced. I just haven't had a chance to do that yet.
December 17, 2014
Rated 4.0 out of 5.0 by Dennis Good Purchase
This really is a nice fireplace and looks great in my living room. It's large and looks almost like it came with the style of the house. It was easy to assemble....took about an hour, and I'm a female. The different light and heat settings are nice. The fan is a little louder than I would like. The product is solid and sturdy on carpet. The only disappointing thing, besides the customer service, was that the mantle came with a large warped bubble across the center. Home Depot did end up replacing that part.
The two disappointed things were the mantle and the customer service. The mantle top came with a warped bubble down the center. When I called to have that piece replaced, the customer service person said he would have a new one rushed. The weeks later, nothing. I called, and he had never processed the order. The second person I spoke with seemed to get things ordered correctly. Although, it took another two weeks for it to come.
January 5, 2016
Rated 4.0 out of 5.0 by BeeBee Beautiful fireplace
After reading all the reviews and not finding what I wanted in local stores, I decided to order the fireplace. I would have rather seen it for real than go by the pictures online, but I was quite happy and relieved when it was completely put together. It is beautiful and does not look cheap...which was my main concern. Adds a nice touch to our small living room. I thought the price was great too. Assembly was easy. Nice to have a remote to use. I'd recommend this product!
April 25, 2014
Rated 4.0 out of 5.0 by KW Beautiful but remote stopped working
The remote control stopped working after two weeks. The heater function will only work at 99 degrees, whereas the temperature control worked well for about two weeks. The frame and mantel are beautiful, getting lots of compliments.
January 5, 2016
Rated 5.0 out of 5.0 by PJ Love everything about this fireplace!! Nick & the staff at the New Albany IN Home Depot where fantastic!!
The fireplace is so pretty in our living room & the heater is nice too
December 8, 2015
Rated 5.0 out of 5.0 by Irving Great item
My wife was thrilled with the look and the fact that it is able to supplement the heat in this room.
September 17, 2013
Rated 5.0 out of 5.0 by Anne Beautiful and cozy
Love this fireplace. My husband and I put it together in about 1/2 hour. Sturdy materials. I recommend putting it all together without tightening the screws. It helps when you are lining it up that you can still adjust where needed. I also recommend having a rag handy as the screws and washers have a slight coating of oil.
I love all the features and how easy it is to use. We have had it all winter and use it every day without any issues. It takes the chill out of the basement and if we close the door to the room it heats it up quit nice.
I love how it looks in our master bedroom, which is cottage styled. It has really pulled the look together.
Only downsize is that the blower is a little noisy but it is a fake fireplace so really what did I expect. It's not loud enough that it is a nuisance. Just loud enough to notice.
March 25, 2013