Rated 3.6 out of 5 by 9
Rated 1.0 out of 5.0 by Spikey Disappointing...
After lots of research on BioMetric locks, I decided on this one for my office front door. We have 17 people in the office and wanted a scheduled open and also the ability for people to easily be able to get in after hours without a key. The first lock arrived and we hired our normal locksmith (he handles the entire commercial building as well). The manufacturer actually says you can do it yourself, but as this is a business, I wanted to make sure it was done right. Thankfully I did. After three hours of fighting with the lock, the locksmith determined it was broken (confirmed by manufacturer). After getting a new one, and again paying the locksmith, a week of normal use, it stopped opening from the inside. The handle just wouldn't catch and pull the latch in. Let my experience with this lock save you the time and money...buy a different biometric lock. It may cost more up front, but the headache and money after will be much less.
July 16, 2014
Rated 4.0 out of 5.0 by installer This product is very heavy and substantial
I am disappointed in the way this product is shipped. There are no installation instructions in the box and you just have to guess about how large to make the holes. There is no template to help with cutting the holes in a solid core or hollow core for that matter.. Not one word of instruction or any pictures of how the thing goes together..
January 15, 2014
Rated 1.0 out of 5.0 by none Very disappointed with ReliTouch lock
This delivery was missing multiple components to include: rubber gaskets, fixing plate, tailpiece, spindle springs, installation template, installation DVD and incredibly enough the keys. Extremely poor attention to detail!! So this experience resulted in a complete waste of my time and will forgo any further purchases with this vendor.
December 4, 2012
Rated 5.0 out of 5.0 by Conelly Great lock exactly what we needed
This lock works great. Was easy to install and gave us exactly the features we wanted 1) a pin code lock that holds a lot of users that we can control with our PC 2) higher security fingerprint users and 3) a good audit trail. It all just works and works well. Adding new users and creating access times is a snap.
February 2, 2012
Rated 5.0 out of 5.0 by Conelly Very nice high quality lock
We bought the relitouch for use at our office not knowing what to expect as we hadn't heard of them before. Hoping for the best we installed it (which was not difficult at all) on the front door of our business. We have members coming in all day long and the thought was we would give each member of our gym a pin code and enroll their fingerprint. The lock was pretty easy to setup (we do not have the computer software kit yet but getting that is on our 'todo' list). When members come in I just add them, only takes about 20 seconds total to give them a code and setup a fingerprint.
We're all really impressed how well this works. So far have about 340 people enrolled and it works great, some people use the pin code portion and some like the fingerprint. I think a lot of people will benefit from this technology. While we haven't tried it yet the instructions show we can add more locks and program them all using the software and just one USB drive which will be wonderful. We'll post our experience when we do that.
November 23, 2011
Rated 1.0 out of 5.0 by rvalenz This item is complicated to set up and did not operate as promoted.
Overall very dissatisfied with this product. As expensive as this item was I would of expected it to operate as promoted never was able to make it operate to my needs.
May 2, 2013
Rated 5.0 out of 5.0 by None Solidly built. High quality.
I installed this lock last week and so far it works great. It was easy to install and program. Very impressed with quality of the hardware and documentation.
December 5, 2011
Rated 5.0 out of 5.0 by Laura I'm amazed we don't see this lock in more places
We bought the relitouch locking system about a month ago and spent an afternoon getting it all set up. They have a video that is included that we found a lot more useful than the manual. We started by doing some testing to see how well it works and once it's on the door adding users and managing schedules is pretty easy. The lock works well - well enough that one would think it would be sold from more places. Using our finger works at least 98+% of the time which is really convenient. Every once in a while it doesn't recognize on the first touch but you just touch again (or use your pin code) and it works. You can tell this is a really strong lock when you examine it closely. Solves our needs quite nicely.
November 12, 2012