Rated 3.4 out of 5 by 43
Rated 4.0 out of 5.0 by Winter Quality Water Heater
A quality water heater. I had a local plumbing company install, just to avoid future issues with pipes. Install was smooth and fast. Had hot water within about 30-45 minutes of turning the unit on. The fan on the heat pump is a little noisy, but since it's in the utility room, I don't notice it. An occasional whirring is worth the cost savings. I imagine the savings would be maximized in a hotter climate than up here in Alaska. Also, the touch screen is very responsive and easy to use. I will try to update this review when I get my next electric bill (for comparison).
April 12, 2014
Rated 5.0 out of 5.0 by heisenberg Great water heater
Installation was very easy and straight foward. As long as you have somewhere to put condensate, it is no more difficult than a regular water heater install. With 2 people using the water heater, you can easily get by in "Heat Pump Only" mode. When I have a lot of visitors, I crank it up to "High Demand" mode to get maximum output.
I didn't have any issue with my heat pump failing, but I made sure to keep an eye on things and never allowed it to be layed on its side. The actual heater empty is about 160 lbs or so, so it is easily moved around with a hand truck.
The heat pump is about as loud as a window unit A/C, but is obviously only running when the water heater is heating the water. In a garage in Florida, it is nice to have something bringing the temp down a bit. I can't hear the water heater from inside my house, but it might be a little loud for somewhere you spend a lot of time (like if your water heater is located next to a bedroom).
I also have the EcoNet Wifi adapter. The app works OK, but tends to crash. Ultimately, it does what you need it to do. It is no frills, and doesn't offer the same information you can access from the front panel of the water heater (such as temperature levels). It is limited to just temperature setting, and mode.
December 10, 2014
Rated 3.0 out of 5.0 by Dave Rheem hybrid heat pump water heater, Compressor not working company does not have fix
I have installed my water heater it was fairly easy.But energy saver and heat pump only mode send it in to an alarm shut down mode code A004 compressor suction trip.So I called the 800 # and technical support said the company knows they have an issue with this problem but has no fix for it. They will let me know when they do ,I'm on their list so for now it is in electric mode only. It heats water better than my old electric only heater, but no energy saving yet.
November 7, 2013
Rated 1.0 out of 5.0 by deliab DO NOT BUY.
I purchased the 50 gallon hybrid model. It is a DISASTER. The unit began leaking from the top only 2 months after having it installed. Rheem refused to send anyone to come and repair or swap it out (they claimed that there was no one in my area to service it (despite the fact that they advertised local contractors in my area who they deal with). They instead told me I had to return it myself to home depot and only offered to reimburse me a small fraction of what it costs to disconnect remove and reinstall a new one! Please stay away. This is an example of a manufacturing company being negligent about what they put out on the market. Read some of the reviews online for yourself and save yourself a huge headache. Don't make the foolish assumption like I did that I would be one of the lucky ones.
July 28, 2015
Rated 5.0 out of 5.0 by Ferg 50 Hybrid Hot Water Heater
After reviewing on line surveys I had mixed emotions on the product before I purchased it. Once I received it though I couldn't wait to install it. The quality of the heater was very good, ease of installation was very easy, ( I have done many hot water heater installations.) and it performs as specified. It has only been in a few days so it will be interesting to see just how much my power bill will drop. So far the hot water heater runs on demand only and catches up real fast. I am however using the heat pump mode only for that is where your savings will be best.
June 28, 2015
Rated 4.0 out of 5.0 by BrianM Saving me money
I was in a unique situation which made this water heater a good buy for me. I had purchased and older home last November and the electric water heater, dated from 1988, started leaking water in May. I had a few options- buy another electric water heater (expensive to run), buy a propane powered water heater (expensive setup cost, expensive to run, have a natural gas line run to my house and buy a gas water heater (all around expensive except the operating cost). I found out about a 4th option- hybrid heat pumps. I looked at GE and Rheem models and decided that GE was away too risky way to go (across the board bad reviews) so decided to take a chance with Rheem.
I noted that the main source of failure in the Rheem units from others' reviews had to do with it being tipped and refrigerant wrecking the condenser, so I was very careful in handling the unit, to make sure it was tipped as little as possible.
The unit is heavy and and especially top heavy, get a few people to move this thing.... I did it myself but I'm a really big guy and I wouldn't move one by myself in the future.
It's been hooked up for 2 months, so far no problems. After initial start up, it runs in the electric heating element mode, but I've run it in heat pump only mode ever since. Hot water hasn't been a problem, I've only run out maybe once or twice, usually due to poor planning- running dishwasher and laundry while the kids take showers. The heat pump compressor is a bit noisy, it reminds me of the sound of a coke machine. Being that it's set up in the basement, noise really isn't that much of an issue.
Set up was a little involved, mainly because I had to reroute some plumbing, as this unit doesn't use a standard water heater hookup.
Cost savings- I noticed my old water heater was rated for $500/year, which sounded ok until I read the fine print which stated the figure was based on 1988 rates at around 6 cents/KWH!! My current rates are more than double that figure. So far I've had 2 electric bills where I noticed a $20 savings on one and about $35 on the other over what I've been getting over the last several months. The savings are probably a lot steeper since I've also been running central air a few weeks each of these two months as well.
Overall- I'm happy with my purchase, just hoping that it holds up for at least 3 years, at which point I can justify the extra expense over a standard electric water heater.
August 4, 2015
Rated 1.0 out of 5.0 by Kelly Awful experience
The compressor fails on this water heater!! Don't buy it!! We had to have ours replaced but now the replacement has also failed. Water heater number 3 will hopefully be a gas power vent.
June 25, 2015
Rated 1.0 out of 5.0 by egbb Great water heater in theory, terrible software!
Almost a great water heater, but software fails miserably. The heat pump function works great, heats up water perfectly to temperature in a reasonable amount of time. It definitely makes noise that you can hear despite it being in our basement, but this is tolerable. The problem? It doesn't trigger to reheat unless there is demand (i.e. you turn on the hot water and run a few gallons) or there is a 20 degree drop in temperature! So if you shower, leave for a day, and want to shower again when you return your "hot water" could be at 101 degrees assuming your water heater is set to a standard 120. This leaves you the option of overheating your water or having to remember to turn on hot water intermittently so that the water is hot when you want to shower. Neither of these options are reasonable. We called Rheem and they confirmed this is what the specifications are, and there is no way to change it. Until this is changed I would highly recommend against purchasing this water heater.
June 10, 2015