Rated 3.5 out of 5 by 34
Rated 5.0 out of 5.0 by err404 Great water heater
Installation was very easy and straight foward. As long as you have somewhere to put condensate, it is no more difficult than a regular water heater install. With 2 people using the water heater, you can easily get by in "Heat Pump Only" mode. When I have a lot of visitors, I crank it up to "High Demand" mode to get maximum output.
I didn't have any issue with my heat pump failing, but I made sure to keep an eye on things and never allowed it to be layed on its side. The actual heater empty is about 160 lbs or so, so it is easily moved around with a hand truck.
The heat pump is about as loud as a window unit A/C, but is obviously only running when the water heater is heating the water. In a garage in Florida, it is nice to have something bringing the temp down a bit. I can't hear the water heater from inside my house, but it might be a little loud for somewhere you spend a lot of time (like if your water heater is located next to a bedroom).
I also have the EcoNet Wifi adapter. The app works OK, but tends to crash. Ultimately, it does what you need it to do. It is no frills, and doesn't offer the same information you can access from the front panel of the water heater (such as temperature levels). It is limited to just temperature setting, and mode.
December 10, 2014
Rated 3.0 out of 5.0 by Dave Rheem hybrid heat pump water heater, Compressor not working company does not have fix
I have installed my water heater it was fairly easy.But energy saver and heat pump only mode send it in to an alarm shut down mode code A004 compressor suction trip.So I called the 800 # and technical support said the company knows they have an issue with this problem but has no fix for it. They will let me know when they do ,I'm on their list so for now it is in electric mode only. It heats water better than my old electric only heater, but no energy saving yet.
November 7, 2013
Rated 5.0 out of 5.0 by Shan WOW!
WOW! Is the one word I can use for this product. Installed in less than an hour, and was easy for a person that is somewhat mechanically inclined. Have had for about a week, and could not be any more happy. Plenty of hot water for a family of three, and my wife likes 20 min showers. The compressor is not very loud at all, and the unit seems to be very well made. Display is awesome, as it shows you a whole lot of information. I am looking forward to many years of use.
January 27, 2015
Rated 4.0 out of 5.0 by Winter Quality Water Heater
A quality water heater. I had a local plumbing company install, just to avoid future issues with pipes. Install was smooth and fast. Had hot water within about 30-45 minutes of turning the unit on. The fan on the heat pump is a little noisy, but since it's in the utility room, I don't notice it. An occasional whirring is worth the cost savings. I imagine the savings would be maximized in a hotter climate than up here in Alaska. Also, the touch screen is very responsive and easy to use. I will try to update this review when I get my next electric bill (for comparison).
April 12, 2014
Rated 5.0 out of 5.0 by HotWater Just installed...
Nervous about the purchase after reading the problems. Made sure NEVER laid down after receiving. As with any large purchase through Home Depot, it was frustrating.
Ship to store took only a week, even though said two. Brought home and unpackaged. Unit appears to have been removed before. Three brackets hold down heater to box/skid - two were removed and bent with it's screws jammed into the cardboard bottom. The owners manual plastic pouch was opened from the top. This made me more nervous as it now appears I have purchased a returned or reman'ed unit for full price. (1,199). Home Depot DID HAVE this exact model available online for two prices - one for 1199 and the other was around 984, but the other is no longer on the site.
Anyhow, now to the water heater. The manual is disappointing. No info for warm-up and what to expect when first started. You will need to expect that the heat pump/comp will do nothing for quite some time until AFTER the UPPER element, then LOWER element heat for about an hour or so, bringing the water temp up from my cool well water temp of about 53+ degrees to around 120 factory setting at the upper sensor. THEN the heat pump will kick in. (When first powered, we worried why the heat pump/comp wasn't coming on, but after checking the SERVICE menu of the touch screen, and then the SENSORS submenu, we saw it was actually heating with the upper element and performing a WARM-UP procedure). The touch screen is super easy to use and informative as to the current status and temperatures of the various sensors.
It first heated using the upper element- from 53 to 118, then turned to the bottom element, which was still 53 degrees and began heating. (the electrical meter outside was spinning quite well at this time). BUT...then the heat pump/comp came on after heating the lower for a while to about 90, the meter slowed to about half as before AND then the heat pump/comp ran for about 2 hours or so before shutting off.
As far as noise - NONE from the electrical heating, but the heat pump/comp has the sound of a window air conditioner when running. Perhaps quieter than one as far as decibels, but similar. Thankfully, it's installed in my basement utility room, so I don't have to listen to it, but would probably be a bit annoying if you had to be in the room next to it for a while as it was running, especially trying to sleep within the next room. Don't know yet how often it will run the heat pump/comp, though. In comparison, I replaced a power-vented propane heater with this and the heat pump/comp is just a bit louder than the power vent motor running.
When the heat pump/comp was running, I noticed the sensor reading for DISCHARGE TEMP increased to around 168 degrees+. The water was VERY HOT and pretty much scalding if you left your hand there. I would consider this a success, since the purpose is to get the water hot after all.
I'm looking forward to seeing the REAL savings in the electric bill. I had propane for about 600-700 annually, so if the energy guide is anywhere near accurate at 215 annually, this hybrid heater will pay for itself quickly.
I will update this review after further experience if any problems arise. If no updates after a long time, then consider the follow-up to be quite positive!
October 18, 2014
Rated 5.0 out of 5.0 by Ben13 Glad I read the reviews!
Man, am I glad I read the reviews before I picked this water heater up! I was replacing an old fuel oil water heater and decided to give the hybrid heat pump thing a try. Though it was a little more expensive than the comparable GE model, I chose the Rheem for the extra features and customizability. My local store didn't sell the product so I drove 90 miles one way to the nearest store that did. I had no more than begun to unpack the new heater when I saw to my horror that the entire top section had been smashed as if someone had set something heavy on top of it (still confused about how this happened, as the box was in perfect shape). So I drove the 90 mile treck for the third time to exchange the water heater (luckily they had one more in stock). When I got to Home Depot, the new heater was waiting for me on a fork lift with the department manager, a loading crew, and a member of the customer service department all waiting to help me out. Everyone was intrigued with the damage and the department manager was very interested in my feedback as this was the first of these heaters the store had sold (they had only started carrying them two days before). I was back on the road in no time with the second heater. Installation took about 4 hours (it would have been under an hour but I was putting the heater in a different location and switching from oil to electric, so a lot of this time was plumbing and wiring, unrelated to the water heater itself). After reading the reviews on here about faulty compressors and trouble with the heaters being shipped on their sides, I was a little nervous the unit would work at all but it's been in for a week now and we couldn't be happier. I installed a meter on the line running to the water heater to monitor energy consumption and I've found that in energy saver mode, I use about 1.84kw per average shower (from the time the heat pump kicks on until it has fully recovered). That's about $0.20/shower. Unbelievable.
The only thing I might have done differently if I were the average consumer is been patient and waited for HD to deliver the heater themselves. It is very top heavy and would stick up about 4 feet over the top of the cab of my pickup so I picked it up in a van body truck where I was able to secure it properly. It was very tempting to pick it up and lay it down in the bed of my pickup but I can tell you from personal experience that his will ruin the inner workings of the compressor and that you will just become one more person lowering the rating of this wonderful piece of energy efficient technology.
January 1, 2014
Rated 2.0 out of 5.0 by Dave Operational with updated board
Within under 24 hours of easy DIY install the electronic alarm went off signaling "A004 Comp. Shutdown Discharge Suction Trip." However unit was still functioning except heat pump kept shutting off. I called Rheem hybrid service who politely & promptly scheduled service call with their authorized plumbing contractor in my area. That vendor came to my home next day & they spoke with Rheem on-the-spot whom helped walked them through diagnosis. Since my brand new unit had a control board dated 'copywrite 2012' - ' 2013' -- Rheem ordered/FedEx a newer replacement "control board." Plumber came out again to replace board - which seemed to fix the compressor shut down problem. But now this has recorded other alarms A104,103,105, 106 indicating various "thermistor failure"s. FYI we're a household of two not demanding much hot water. Retailers should insist their old inventory be recalled by Rheem so on-hand stock with older boards be upgraded first before being shipped to customers.
April 7, 2014
Rated 5.0 out of 5.0 by Tays So far,so good.
Plumbing was way off from old heater.
Looks Rube Goldberg,but,works great!
March 10, 2015