Rated 4.4 out of 5Â by 23
Rated 5 out of 5Â by Baba Excellent product except
this is a great hot heater it never seem to run out off hot water even when doing dishes and laundry you can take a hot shower.. It's simple to install and works fine when you need it to . However, there are a few things that I must say need to be known. There heater takes a pretty long time to send hot water to the fixtures. The heater makes a loud whirling sound when the hot water is turned on. Over all I like it and would recommend that people purchase this type of sysem for their home.
February 18, 2014
Rated 1 out of 5Â by angrycustomer Worst water heater!
I had the Rheem tankless water heater two years ago. After one year, it stopped heating up water. The company sent replacement parts (blower and board) free of charge. Everything went well for about one more year and again it stopped heating up water. I contacted them and this time they charged me more than 600 dollars for the same parts again! Obviously, the quality of the Rheem tankless water heater is low low low! Can't understand why the replacement parts lasted for only one year! I feel like being cheated! I'll never recommend Rheem tankless water heater to anyone and I have also decided to go back to the traditional tank water heater.
May 13, 2014
Rated 1 out of 5Â by BR3n0 Worst Customer Service possible
I ordered the unit online and had a plumber install it. After the unit was mounted, all utilities were connected and new venting was installed, the plumber started the startup procedure.
1. first thing to check was if there was any gas leaks, that went fine.
2. second was to check for water leaks. The plumber turned on the water and the unit started to fill up with water. water was flowing out from the front panel and out of every crevasse. Crash and burn!
After the water was turned off and the front panel removed for the first time. The plumber noticed that one of the internal pipe clip was missing and the water manifold pipe had bursted out from its coupling. He checked for the clip inside the unit and it was nowhere to be found.
The unit was shipped without any type of pressure test or else they would have picked that up. I understand if the clip had fallen off during shipping, but this unit was straight up missing the clip.
The plumber called Rheems and they confirmed that the clip should have been there and claimed that they would overnight the clip to the house.
Almost a week went by and no clip showed up. I personally called multiple times and they would not give me information about when they clip would arrive. I had to have Home Depot call with me on the line for them to let me know that they shipped the clip via standard mail. Meanwhile i'm stuck without a water heater in Salt Lake City. UT (water temp avg 40 degrees) for a week.
Not to mention the probable water damage incurred due to the unit being filled with water.
March 26, 2014
Rated 5 out of 5Â by Jeff Endless hot water!
So far the new water heater is working perfectly. Takes about 30 seconds for the hot water to arrive at the faucet but the hot water keeps coming as promised.
Be sure to check your overall BTU requirements before installing. You may need to upgrade your meter if you have a high efficiency furnace.
May 14, 2014
Rated 5 out of 5Â by Bosco Great Hot Water Tank
My old hot water tank was starting to go so I decided to go for a Tankless water heater. I looked around and this tank was the best one I could find on the market. A few things to keep in mind when buying this is how many BTU your gas meter is rated for. My Meter was rated for 250k BTU. So this water heater is 199k and my furnace is 70k so if both units are running the meter cant supply the proper gas for both so I did need to upgrade my meter. It was about $100.00 to have a larger meter put in by my gas company. Also I had to buy isolation shut off valves so you can flush the unit out when you need to do maintenance, The vales were about $60.00. This heater can installed if you are handy and good with plumbing. The PVC to vent makes it real easy to run the vent outside. The unit also comes with a outside over plate to cover the 2 vents to go outside, This gives a nice finished look. This unit does create condensation and has a drain tube for it, so you will need a drain near by to run the condensation drain to. I have it draining into my sump pump. The unit turns on and heats the water up quick, My old tanked hot water tank would take about 15-20 seconds to get hot water at my taps with this tankless unit it takes about 25 seconds to get hot water at my taps. Once the water is hot it stays hot. I have had no issues with water temp fluctuations or issues with this unit not supplying enough hot water. This tankless heater is a must if you have a large soaking bath tub because you can fill it with as much hot water as you want. The thermostat only allows you to turn the water up to 120 degrees but there is a trick to be able to get it up to 140. In all this tank is a great unit and Im glad I spent the extra money and got the Tankless unit
August 14, 2013