Rated 3.5 out of 5 by 11
Rated 1.0 out of 5.0 by pned Better think more that twice...
I wish the 'very poor design' and 'Think Twice' reviews were available when we bought our unit in March. Within a week or so the unit shut off for no apparent reason. I went downstairs and looked for an error code or something but the unit was just dead, nothing but cold water. I unplugged the cord, plugged it back in and the loud fan motor started up again. This happened several more times and I contacted the company that installed the unit and was told that they had gotten several complaints about the same unit. I called Rheem and they told me that they had zero complaints about this model. I wanted to see if we could get a different unit but were told that a new fan motor would take care of the problem. A new motor was sent out and the installation company installed it with no problems...until 2 weeks later and the unit is doing the exact same thing, shutting off with no hot water available! I am hoping to try and go back to a good old-fashioned 50-gallon hot water heater with no fan motor that has to be plugged in. I would prefer not another Rheem but apparently that is all that Home Depot carries now. We are very unsatisfied with both this water heater and Rheem.
May 9, 2014
Rated 1.0 out of 5.0 by jordan Terrible Product
Had this heater installed 14 months ago. Within the first 6 months a pressure switch for the blower went bad; unit would not fire at all. Spent 4 days without hot water while the part was shipped in. It was under warranty, yadda yadda. Now, the unit keeps going into a hard lock out; flashes an error code. 6, pause, 3 flash error code citing a flame loss. Had the service company out to check things over; after 5 hours of troubleshooting, they determined that the gas valve control unit (main part as far as I am concerned) is defective and needs replaced. Now I have to manually reset it each time I want hot water. Each time, for every thing. I have contacted Rheem, but have not received a return call to discuss these issues and my dissatisfaction with this unit. I wish I had never purchased this and I don't recommend it for anyone else. If you'd like to know what it is like to own this unit, turn off your water heater and get a shower.
August 28, 2014
Rated 5.0 out of 5.0 by Zebo Excellent Choice for Our Neeeds
Had this 29 gallon storage water heater installed to meet the needs of a three bedroom 2 1/2 bath home. It is definitely more capable of meeting our needs than the 40 gallon appliance we replaced. The 60,000 btu burner is the key. When family came for the holidays we had no issues with hot water (though you must be reasonable on your simultaneous or successive demands). Exceeded the old water heater service capability. I am very satisfied.
January 10, 2014
Rated 5.0 out of 5.0 by GenXGOP Surprisingly efficient, replaced a 50-gallon heater with no let-down.
I admit that I needed to be persuaded to replace a 50-gallon water heater with this 29-gallon unit. I am glad I listened to my wife and went along with this purchase! Don't be fooled by the low price and seemingly too-small capacity, this unit does what it says it does: heats the water rapidly and efficiently. We have had this unit for 3 months, and many of the reviews I read were mixed about this product. I also noticed that many of the reviews were from a few years ago when there were some supplier problems and a lot of bad units were shipped. If you're on the fence like I was, buy this unit and you'll be glad you did!
June 20, 2014
Rated 1.0 out of 5.0 by Cool Think Twice
Have had the unit for less than 3 months and continue to get error code after error code. Have to reset unit 6 times in less than 90 days. Wife does not like cold showers in the morning!!!!!!!! Great when it works, problem is keeping it working!
April 17, 2014
Rated 5.0 out of 5.0 by rhsanborn Great Water Heater, Don't Let Low Capacity Fool You
I've been running it for a year or so. It's a great water heater, and it beats my old 50 gallon heater in first hour performance. I have a 4 bed, 2.5 bath house, and have put 6-8 adults through consecutive showers on several occasions and never got cold. I do run low flow shower heads, so be sure to look at first hour performance on any water heater you're looking to by. Also, be aware the vent height is taller than most heaters so it may require vent adjustments during installation.
January 4, 2015
Rated 5.0 out of 5.0 by TMFE Very efficient water heater - excellent performance
I took a chance on this heater with it's greater efficiency versus one with greater capacity. We have 4 kids so our hot water is in high demand. This water heater is extremely efficient and easily meets the demands of our family as long as we use water wisely (e.g. don't have two people taking showers at the same). It reheats water extremely quickly (fully reheated ~10 minutes or less after finishing a 15 min shower), which is critical for the use in our house. The electric start is a nice feature - no more pilot light worries.
May 28, 2014
Rated 5.0 out of 5.0 by Chad Great Water Heater
This water heater is an excellent choice for a family of 5 individuals. Make sure you have a 110 outlet near and have it professionally installed and buy the extended warranty you should have no issues with it we have had ours for over 2 months and it heats up faster van our old 50 gallon hot water heater. The only downside is that three people cannot be taking a shower back to back. But the heater recovers quickly.
May 15, 2014