Rated 4.4 out of 5 by 16
Rated 1.0 out of 5.0 by Steve "Lifetime warranty" is limited to parts only
Product started to leak from upper control panel after approximately 1 year. Rheem would only pay for the gasket but expects us to pay for the cost to replace it.
July 4, 2016
Rated 5.0 out of 5.0 by Boss Really happy with purchase
The tank comes with a 10 year warranty but if you will just register it you get a lifetime warranty. I had registered mine and 13 years later was able to replace it with a new one under warranty and I have registered my new one.
April 26, 2016
Rated 5.0 out of 5.0 by Kim Light and hot
We never run out of hot water now and it was so light and easy to install
April 26, 2016
Rated 5.0 out of 5.0 by Littlejack Working Great
I installed this water heater because our well water is acidic. With the plastic construction of this heater the issue of the water heater tank rotting out will now be a non-issue.
April 22, 2015
Rated 5.0 out of 5.0 by rfn Been a great water heater
The tank failed after 7 years, we kept the water very hot, They replaced the tank in 2007 and only had an element go out last year and yesterday the vacuum relief leaked a little setting alarm under tank off, been well worth the money. We keep it at 140* now, think it may go a long way
March 26, 2016
Rated 5.0 out of 5.0 by Willie 2nd Marathon by Rheem that we have owned.
We had a 90 gal Marathon in Minnesota and it was great, now we live in FL. and have today installed our new 50 gal. Marathon. We are sure we will like this unit also for years to come.
March 18, 2016
Rated 4.0 out of 5.0 by Steely Small problem, may have been caused by choices made by Home Depot installer.
Purchased and installed nearly three years ago, with Home Depot installers handing removal of the old tank and installing new. Just within the last couple of weeks, the output line developed a slow leak at the nipple exiting the tank, and just a couple of nights ago, the input line nipple developed a larger leak. My plumber was able to make it out within twelve hours of the second leak. I noticed when the leak started that the nipples used in the installation were galvanized metal, and the fittings were brass. Shouldn't mix unlike metals like that when plumbing, even I know that. My plumber pulled the existing nipples out, they were loose and rusting. That explained the leaks and why they happened consecutively in a short period of time. Also, the installers only used thread tape, and no pipe dope when they did the installation. Brass nipples in place now and no leaks. Just be cautious of the install quality if you are using HD and make sure compatible metals (brass on brass or brass/copper) are used and you should not run into the problem I just had to pay to fix!
February 20, 2016
Rated 5.0 out of 5.0 by Jack Buyer be ware!
I've had my water heater for 6 years, without any problems. I recently noticed that the exterior plastic shell was cracking. Called rheem with concern and was told that it would not stand up in our Texas heat. They upgraded the exterior case with new plastic that would take the Texas heat. Rheem gave me no hassle about a full replacement and authorized a warranty claim number. I called the store and they want me to pay the difference in price to to inflation. Rheem can't control Home depot exchange policy. The best part from management is that I have to return my old water heater first(it still works fine) and wait a expected 24 days for new heater. Rheem has been excellent in customer service but home depot has once again lived up to poor expectations. I recommend the heater but purchase from another source other than home depot.
January 5, 2016