Rated 2.0 out of 5 by 11
Rated 4.0 out of 5.0 by yetar Better start up instructions needed. Otherwise appears to be performing well.
This unit was easy to install. Note the blower motor clearance on front of heater. The pic is misleading. It adds about 6" to the front. Also this unit requires a 110v outlet near the unit.
While installation was straight forward, startup procedures were not as clear. The blower motor runs for 5 seconds after power switch is turned on then stops. The temperature must be set at the lowest setting then the unit reset must be initiated by pressing both increase and decrease temp buttons simultaneously for 10 seconds. A green light will come on with no other response from the unit. During this time, a diagnostics is being run. Wait! don't turn the unit off. After a minute or two, it will start the furnace and the blower motor will come on. Now you can increase the temperature to your desired setting.
I made the mistake of turning the power switch on several times before I read the instructions a little more carefully. In spite of the poor reviews I've seen here, I like the Rheem products and am willing to give them the benefit of the doubt. The electronics can be tricky sometimes and this is no exception. Good luck.
June 7, 2016
Rated 1.0 out of 5.0 by zeekay I wish I had read these reviews before buying
Rheem? Never Again!! This water heater has been nothing but a headache. The blower fan keeps stopping and we need to clean the filter every quarter to make sure it starts again. The cover on the fan is unstable and keeps falling off. We call Rheem when we had an issue but it takes forever to talk to someone only to find that they can't help much!! I wish I had chosen Whirlpool or GE.
June 9, 2016
Rated 1.0 out of 5.0 by Figurado Poor reliability and response from Rheem
The water heater began failing 2 weeks before the 2 year warranty expired and now after 3 weeks we still don't have hot water. At least a dozen calls to Rheem and so far 3 visits from 2 different plumbers replacing the gas valve then the igniter. The plumbers have been cooperative but Rheem has been pathetic - delays in placing service orders, request for service just not taking place until we call again, the last time even the plumber called them to ask what was happening. We just got a full replacement approved but will have to wait again a few days for formal authorization and scheduling of installation.
February 6, 2016
Rated 1.0 out of 5.0 by Andover Worst water heater
. From the pressure switch to the blower assy to the inlet screen. They were replaced on my unit within 30 days of purchase. After a year FV fail, by the second year, hot igniter fail. I expect the gas valve will be next. Nothing but headache when having this brand.
March 17, 2016
Rated 1.0 out of 5.0 by ColdShowerGuy Avoid unless you like spending over $1k to take cold showers
This water heater is total garbage. I'm currently on my second plumber visit within 45 days of installation. Rheem appear to manufacture complete junk and I couldn't be more disappointed with this purchase. Customer service are useless in that it takes two days to get a call back from a plumber during which time you have no hot water. Go with a different brand, any brand...or just try making one yourself. It's guaranteed to be better than this junk even if the only tool you own is a hammer.
November 25, 2015
Rated 1.0 out of 5.0 by 447 Terrible water heater!
Terrible water heater . Nothing but trouble. The VF valve and/or pressure relief switch malfunctions. Water heater keeps on going out. Terrible customer service from Rheem. Home Depot should change to different Vendor!
September 14, 2015
Rated 1.0 out of 5.0 by John DO NOT BUY
We installed this water heater, turned it on and nothing. I called Rheem and we went to trouble shooting. It was determined that we need a visit from a plumber. The heater was purchased on Saturday and no plumber until Thursday. I called Home Depot and they agreed to take it back , but needed an RA to do so. Rheem wouldn't give it to me but would give Home Depot the RA number if they called. Thank you Home Depot for calling and being persistent when helping a customer. I'll continue to be a Home Depot customer but will never never never recommend any product from Rheem.
August 11, 2014
Rated 5.0 out of 5.0 by purplejohn customer service at home depots online ordering was very helpful
heavy , required help to install other than that install was simple.
March 10, 2015