0020352625621

Rheem

Model XG50T12DU36U0

Internet #204318423

Store SKU #1000035021

Store SO SKU #1000109989

Performance Platinum 50 Gal. Tall 12 Year 36,000 BTU ENERGY STAR Ultra Low NOx Natural Gas Water Heater

$840.00 /each
  • Provides ample hot water for households with 3-5 people
  • Make sure it fits: measure your space to ensure dimensions fit
  • Same-day installation in most areas. Call 1-855-400-2552 by noon.

Frequently Bought Together

Product Overview

The Rheem Performance Platinum 50 Gal. Natural Gas Tall Water Heater comes with a 36,000 BTU/hour environmentally friendly ultra Low-NOx radiant burner that provides ample hot water for households with 3 to 5 people. The electronic ignition system eliminates the standing pilot light, saves energy and monitors system performance. Its maintenance free combustion air intake system means there are no filters to clean and replace. A premium grade anode rod provides long-lasting tank protection. Factory installed temperature and pressure relief valve and 3/4 in. water connections are included with the water heater for easy installation. The water heater is ENERGY STAR qualified. This Rheem Performance Platinum model is Wi-Fi compatible allowing for remote monitoring of the water heater's operation (Wi-Fi Module REWRA631GWH sold separately).

  • California residents: due to requirements from air quality management districts in the state of California, please use the map below to confirm whether you live in an area that requires the purchase of ultra low NOx water heaters
  • 50 Gal. tank provides ample hot water for households with 3 to 5 people
  • Natural gas water heater costs less to operate than electric models
  • Delivers 93 Gal. of hot water in the first hour
  • 12 year limited warranty on tank and parts for your convenience
  • 3 year in home labor warranty for peace of mind
  • 0.68 energy factor indicates an energy star qualified water heater
  • Maintenance free - no filter to clean or replace
  • Electronic ignition system simplifies the startup process and eliminates the need for a pilot light
  • Electronic diagnostic gas valve monitors system performance
  • Ultra low-NOx burner reduces emissions and meets California air quality management district requirements
  • Requires standard 110-Volt electrical outlet (3-prong grounded) for installation
  • Rated for installations up to 10,200 ft.
  • Designed for easy replacement of your existing water heater
  • Call 1-855-400-2552 before noon for same-day service in most areas, or Visit our Water Heater Installation page for more information.
  • Meets 2015 NAECA Standards
  • California Residents - See if your county requires water heaters that meet Air Quality Management District Ultra low NOx (ULN) requirements:

    Ultra low NOx Requirements

  • Click here for more information on Electronic Recycling Programs

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Customer Questions & Answers

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Customer Questions & Answers

Performance Platinum 50 Gal. Tall 12 Year 36,000 BTU ENERGY STAR Ultra Low NOx Natural Gas Water Heater
Performance Platinum 50 Gal. Tall 12 Year 36,000 BTU ENERGY STAR Ultra Low NOx Natural Gas Water Heater

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3 answers

Fit?

This question is from Performance Platinum 50 Gal. Tall 12 Year 36,000 BTU ENERGY STAR Ultra Low NOx Natural Gas Water Heater
Asked by
Cypress, CA
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April 25, 2016
Will this fit a space of 23'x26'x60'?
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Answers (3)

Asked by
Pasadena,CA
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June 2, 2016
Answer: 
Yes you really have to study this if this unit was an eight of an inch taller I would have had to redesign the exhaust. But that is not difficult ...scary but not difficult. The exhaust is the only part that may require some know how also remember it can kill you so pay attention think it through I saved 22houndred dollars by doing it my self was I scared oh yes but I sat back and figured it out.
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Asked by
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April 27, 2016
Answer: 
You will have to create more space if you can or choose a different spot to install it because the dimensions of this unit is: Product Depth (in.) 23, Product Height (in.) 59.75, Product Width (in.) 23
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April 26, 2016
Answer: 
The unit itself will fit in an area of that size. It will require additional space for connections.
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2 answers

How is this different from model xg50t12du36uo beside 30 vs 40 btu? How come this is is cheaper ?

This question is from Performance Platinum 50 Gal. Tall 12 Year 36,000 BTU ENERGY STAR Ultra Low NOx Natural Gas Water Heater
Asked by
LA,Ca
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November 16, 2015
I was looking at all the comparisons and I only saw one difference which is the btu. This has higher btu which I would guess would be better but has a cheaper price. Did I miss some specs that makes it cheaper compared to the other whic has only 36btu?
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Asked by
Livermore, Ca
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Home Improvement Profile: DIYer
May 17, 2016
Answer: 
Energy star compliant with very Low Nox... qualified for $200 rebate.
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Asked by
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November 30, 2015
Answer: 
Many factors account for pricing of a particular product. Factors can include cost of parts, labor to build, warranty, etc.
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1 answer

Does the diameter of 23 inches include attachments or is this for the tank only?

This question is from Performance Platinum 50 Gal. Tall 12 Year 36,000 BTU ENERGY STAR Ultra Low NOx Natural Gas Water Heater
Asked by
Anonymous
Hacienda Heights, Ca.
August 23, 2016
Are there legs on this water heater and if so what is their height?
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Answer (1)

Asked by
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August 24, 2016
Answer: 
The diameter of the tank does not include any attachments or parts. The 23" is the tank only. This unit does not have legs.
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1 answer

Is the mark down of $100 from $788 to $688 the instant rebate or just a sales price?

This question is from Performance Platinum 50 Gal. Tall 12 Year 36,000 BTU ENERGY STAR Ultra Low NOx Natural Gas Water Heater
Asked by
Carlsbad, CA
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August 11, 2016
Online it says, "Was $788" and now priced at $688. I applied for an application with SDGE for the $100 rebate and was denied. They are claiming I received an instant rebate at point of purchase, yet it was not stated on receipt, nor was it advertised in the isle above water heater. Please advise...thank you.
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August 12, 2016
Answer: 
You would have to refer to whom the website belongs to. If it is Home Depot I would contact you local store for direction.
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Customer Reviews

Rated 3.3 out of 5 by 28 reviewers.
Rated 5.0 out of 5.0 by Easy cost Easy Install what more do you need awesome product, easy install, works great no leak July 14, 2016
Rated 1.0 out of 5.0 by Problem within two weeks and very poor warranty response from manufacturer I purchased this water heater about three weeks ago and installed it ten days ago. It appears to be designed so that pilot shuts off when not needed and reignites periodically. However, it won't reignite unless I turn it off and back on again. In spite of many notices on water heater and in packaging that instruct you not to return it to the place of purchase if there is a problem, return it to the place of purchase. The manufacturer first told me it was probably the result of low gas pressure and to call the utility company, which I did. The gas pressure was actually higher than normal and the utility lowered it slightly. I called the manufacturer back and they told me they have no one in my area (Marin County, California, which is about 25 minutes from San Francisco) that can service it. They said to try to take care of it myself or to find my own plumber and to send them the receipts after the repair, at which point they would decide whether to accept the claim. Really? Needless to say, I'm returning it to Home Depot instead and getting a water heater made by a different manufacturer. June 22, 2016
Rated 5.0 out of 5.0 by Lots of hot water. WiFi was not really something we needed. Our box did not include the extra piece needed to make WiFi work. Purchased this model due to $200 water rebate... brought the price down below the less expensive models. Attached the water connections and filled and purged the pipes of air. Attached the gas line, checked for leaks, and moved the slide switch to ON. 90 minutes later we had hot water. Done from buying to hot water in half a day. Nice May 17, 2016
Rated 4.0 out of 5.0 by Heats Water Given the ugliness of the review average here, I thought I'd chime in to let people know that buying this beast will not necessarily be a disaster. Granted, I've only had it in for 24 hours, but I sure did enjoy my shower this morning! No problems with installation or operation. I'll come back to this review because I believe you deserve a report from someone who's had it running for a few weeks at least. If it lasts 30 days, I'll give it another star. If there's any problems, I will knock it down to 1 star because it's obviously a lemon model. The only thing I really don't like is having to plug it in. Looks kinda stupid unless we wire in a new outlet. Both the design and the problems a lot of people are experiencing can probably be attributed in large part to the "Ultra Low NOx" requirements that our Green Overlords, in their infinite wisdom, have decreed for us. May 19, 2016
Rated 2.0 out of 5.0 by Good when it is working, but... The first unit I purchased in August of 2014 had to be replaced because it was defective. The pilot light kept going out. Within the first 3 months, we had to contact the installation company to come out to check the ignition. The first time he was able to relight the pilot light, no problem. The second time, he had to replace a faulty part. The 3rd time, he said it would be best to just get a new one, so he ordered a replacement. We still had intermittent problems with the replacement. When I called the plumbing company to troubleshoot, their advice was to unplug the unit to reset the ignition unit, wait 30 seconds, then plug it back in. In March, 2016, I called the water heater company because their troubleshooting method no longer worked. Unfortunately, I didn't purchase the extended warranty and it was going to cost me over $100 just for them to look at the unit. Instead, the recommended I contact Rheem and let them know what the issue was so that they could send a replacement part. So I did. And I waited on hold. And waited. And waited. I waited so long that, miraculously, the water heater reignited while waiting and I no longer needed their services. Well, today, just 2 months later, I am AGAIN having the same problem. The "reset" process didn't work. Given the amount of money I paid for this unit, I would expect that it be problem free for at least 5 years. My old school, call PG&E to light the pilot light, gas water heater was FAR SUPERIOR to this unit. There is nothing worse than waking up to no hot water for a shower. Do not buy this unit unless you want to spend endless amounts of time on the phone or love waking up to cold surprises. May 24, 2016
Rated 5.0 out of 5.0 by This is a very Good Water Heater... the reviews need some clarification Hi, I installed this myself everything connected perfectly, however had problems getting the burner to stay on,, called Rheem; was not satisfied with customer service and figured it out for myself as a master trouble shooter and customer service professional extradindair. I want to say that the rating for this water heater are definitely not true!!! it is a very good heater and the reviews need some clarification. I do this for the people who are at a dilemma. Search no more. This is the one for 3-5 peeps in California also remember we need the ultra low emissions and energy plus water conservation units. Here is what happened,,, Hooked up the heater all connections perfect, turn it on and it looks good. Then 15 min later it shuts off with Luke warm water. I call Rheem and they have to go through their diagnostics that then result in Rheem tech saying they need the gas pressure checked. Now that would make senses except I replaced a 42,000 BTU unit with a 36,000 BTU unit so GAS pressure is NOT AN Issue but RHEEM customer service said they cannot go any further with out that checked ” these heaters are designed differently” so I say OK make an appointment with SOCAL GAS. As I Waite I get my Trouble shooter ears up UNLIKE the existing RHEEM techs.. That are hindered by the most obvious scripts they are reading,, ERGO all the complaints about Rheem tech support. So end of story The WFI unit prevented the Burner from staying on…DO NOT CONNECT the WIFI power or insert into the control unit until the burner is set to very high and has been on and you have very hot water at the sink. The WIFI unit controls the heater when it is connected so when I turned my heater on with WIFI connected ....I set the heater control to very low and the Wi-Fi kept it that way. When I discoed that WIFI all was ok the water got very hot and stayed that way four days now. So do not believe this rating it is a great unit for the price and works very well. So heat wise it has a low flow internally as far as I can tell. so it is longer for water to get hot at he sink or shower, so get those buckets filled with cold water while u Waite for the hot and then water plants. May 28, 2016
Rated 1.0 out of 5.0 by Water heater is poor product, warranty is worthless, Rheem customer service is useless 5 years into my 12 year warranty the pressure valve shot out of the water heater and hot water flooded my home. My independent plumber (he will earn nothing on my replacement purchase) told me that the glass had cracked inside the tank and that a new valve would not resolve the problem. After speaking to 4 "agents" by phone for 30 minutes (most of it hold time) I was told that they would send me a new valve ($8 value) or I could file a claim. 3 of the agents were impolite. Home Depot, the retailer that sold the product, would not assist. My replacement has been purchased at Lowe's. March 19, 2016
Rated 5.0 out of 5.0 by High quality cost effective product Can be installed by one person, if you are careful. Be careful not to damage regulator on front of unit. Lay unit down in truck bed with regulator facing up. Regulator location marked on front of box. California energy discounts included in price makie it cheaper than it otherwise would have been, comparable to less efficient models on price. Internet option requires additional equipment purchase which I did not use. Yes, this unit has the capability of communicating and being controlled by a smart phone. Probably a more useful feature for a vacation home. One draw back, you will loose hot water if you loose electricity (unlike cheaper less efficient units with a continuous pilot light and non-electric flue). This unit has electronic ignition to ignite the gas (no manual option) and an electric flue that opens and closes. It is highly energy efficient but can not heat water unless plugged into an electric outlet that has power. Warranty includes parts and labor which is longer than cheaper units. Previous to this unit I installed Home Depot's cheapest unit it my house, and it lasted 15 years without an issue until it eventually clogged with hard water deposits due to zero maintenance on my part. This current unit claims to be self cleaning. Will update this post on longevity hopefully in 20 years. (Will post if problems occur sooner) August 25, 2015
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