Model # XG50T12DM40U0

Internet #204318411

Store SKU #1000034939

Store SO SKU #1001020862

Rheem Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater
0020352625843

Rheem

Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater

  • Provides ample hot water for households with 3-5 people
  • Make sure it fits: measure your space to ensure dimensions fit
  • Same-day installation in most areas. Call 1-855-400-2552 by noon.
$699.99 /each

Frequently Bought Together

Product Overview

The Rheem Performance Platinum 50 Gal. Natural Gas Tall Water Heater comes with a 40,000 BTU/hour environmentally friendly low NOx burner that provides ample hot water for households with 3 to 5 people. The electronic ignition system eliminates the standing pilot light, saves energy and monitors system performance. Its maintenance free combustion air intake system means there are no filters to clean and replace. A premium grade anode rod provides long lasting tank protection. Factory installed temperature and pressure relief valve and 3/4 in. water connections are included with the water heater for easy installation. The water heater is ENERGY STAR qualified. This Rheem Performance Platinum model is Wi-Fi compatible allowing for remote monitoring of the water heater's operation (Wi-Fi Module REWRA631GWH sold separately).

California residents: see   Proposition 65 information

  • California residents: THIS WATER HEATER DOES NOT MEET ULTRA LOW NOX (ULN) EMISSIONS REQUIREMENTS. REGULATIONS PROHIBIT THE SALE, SHIPMENT OR INSTALLATION OF THIS WATER HEATER IN ANY AIR QUALITY DISTRICT THAT REQUIRES ULN WATER HEATERS. Please refer to the map below to confirm if your home is in a district that requires ULN emission water heaters, and if so please select an approved ULN model.
  • REQUIRES STANDARD 110-VOLT ELECTRICAL OUTLET (3-PRONG GROUNDED) FOR INSTALLATION
  • 50 Gal. tank provides ample hot water for households with 3 to 5 people
  • Natural gas water heater costs less to operate than electric models
  • Delivers 90 Gal. of hot water in the first hour
  • 12 year limited warranty on tank and parts for your convenience
  • 3 year in home labor warranty for peace of mind
  • 0.67 energy factor indicates an energy star qualified water heater
  • Maintenance free - no filter to clean or replace
  • Electronic ignition system simplifies the startup process and eliminates the need for a pilot light
  • Electronic diagnostic gas valve monitors system performance
  • Rated for installations up to 10,100 ft.
  • Wi-Fi compatible with the purchase of Rheem EcoNet Home Comfort Wifi Module (sold separately) for gas water heaters (Wi-Fi model # REWRA631GWH)
  • Designed for easy replacement of your existing water heater
  • Call 1-855-400-2552 before noon for same-day service in most areas, or Visit our Water Heater Installation page for more information.
  • Meets 2015 NAECA Standards



  • Click here for more information on Electronic Recycling Programs

Info & Guides

You will need Adobe® Acrobat® Reader to view PDF documents.  Download a free copy from the Adobe Web site.

Customers Also Compared These

Price
$654.00 /each
$699.99 /each
$879.99 /each
$897.00 /each
Name Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU High Efficiency Natural Gas Water Heater Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater Performance 50 Gal. Tall 6 Year 42,000 BTU Power Vent Natural Gas Water Heater Performance 55 Gal. Tall 6 Year 45,000 BTU Ultra Low-NOx Natural Gas Water Heater
Brand Rheem Rheem Rheem Rheem
Ratings (389) (367) (196) (50)
Tank Capacity (gallons) 50 50 50 55
Water Heater Profile Tall Tall Tall Tall
Part Warranty 12 Year 12 Year 6 Year 6 Year
Gas Type Natural Gas Natural Gas Natural Gas Natural Gas
Product Height (in.) 59.25 58.50 58 59.75
Water Heater Features LoNox,Overheat Protection,Pilot Light Window,Pilot Reset Button,Self Cleaning,Temperature Pressure Relief Valve LoNox,Overheat Protection,Self Cleaning,Temperature Pressure Relief Valve,WiFi LoNox,Overheat Protection,Pilot Light Window,Pilot Reset Button,Temperature Pressure Relief Valve Overheat Protection,Pilot Light Window,Pilot Reset Button,Temperature Pressure Relief Valve,Ultra LoNox
View Product View Product View Product View Product

Specifications

Dimensions

Details

Warranty / Certifications

More Products With These Features

Search

Customer Questions & Answers

47 Questions110 Answers

Customer Questions & Answers

Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater
Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater

Ask your questions. Share your answers.

 
 
Clear Search Term
 
 
Sort By:
 
10 answers

if the power is down, can I ignite it myself?

This question is from Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater
Asked by
Read all my Q&A
August 17, 2015
Performance Platinum 50 gal. Tall 12 Year 40,000 BTU Energy Star Natural Gas Water Heater.

I wanna buy this brand water heater. if the power is down for a few minutes, can I ignite it myself?

Thanks

Stella
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers (10)

Asked by
Atlanta, GA
Read all my Q&A
Home Improvement Profile: DIYer
May 16, 2016
Answer: 
I am totally confused by the answers on this thread - as are many others.
The first answer is from Rheem, who confidently says that the XG50T12HE40U0 model will work without electricity.
BUT, I found this thread under the Model: XG50T12DM40U0 NOT THE SAME REFERENCED BY Rheem!
Can someone PLEASE clarify whether the XG50T12DM40U0 model provides hot water when there is no electricity? Thanks.
+2points
2out of 2found this answer helpful.
Was this helpful?helpful2unhelpful0

Asked by
CO CO CO.
Read all my Q&A
March 22, 2016
Answer: 
LAST UPDATE ON THIS UNIT: According to the spec sheet, THIS UNIT DOES REQUIRE AN ELCTRICAL,POWER OUTLET. I was told NO by three different sources, but if the spec sheet is right, then they were all wrong. HOWEVER, power is not needed for the pilot light.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0

Asked by
CO CO COUNTY
Read all my Q&A
Home Improvement Profile: Other
March 22, 2016
Answer: 
I can't seem to edit my answer, so I'll just confirm what I said. On my post dated March 16, 2016, I said that the "electronic" ignition, most likely works like a cigarette lighter. My contractor brought over my new water heater last night (I had to get the 36,000BTU version, as this one was not in stock) and I asked him this very question. "How does the electronic ignition work?" Ironically, he said the Read More
I can't seem to edit my answer, so I'll just confirm what I said. On my post dated March 16, 2016, I said that the "electronic" ignition, most likely works like a cigarette lighter. My contractor brought over my new water heater last night (I had to get the 36,000BTU version, as this one was not in stock) and I asked him this very question. "How does the electronic ignition work?" Ironically, he said the pilot can be relit just by pushing the button on the water heater. He said it is the same principal as using a cigarette lighter, to make the spark which then becomes a flame. While, my new heater does need electricity to run the power vent only, ELECTRICITY IS NOT NEEDED TO IGNITE ANYTHING ON THIS HEATER. You do not need any matches or lighter. Just push the button, as I have already stated above. That's it------ I certainly hope this helps!
THIS UNIT does NOT REQUIRE ANY ELECTRCITY AT ALL. (The 36,000 BTU version does, because it has a power vent). Read Less
+2points
3out of 4found this answer helpful.
Was this helpful?helpful3unhelpful1

Asked by
CO CO COUNTY
Read all my Q&A
Home Improvement Profile: Other
March 21, 2016
Answer: 
Because of these new electronic ignitors, there seems to be a lot of confusion about lighting or relighting the pilot light. If you look at the first answer, provided by Rheem, you will still have hot water without electricity, because THIS UNIT DOES NOT NEED A ELECTRICAL POWERED outlet!
And....supposedly you will not need to light/relight the pilot with any flame (match or lighter). According to the Read More
Because of these new electronic ignitors, there seems to be a lot of confusion about lighting or relighting the pilot light. If you look at the first answer, provided by Rheem, you will still have hot water without electricity, because THIS UNIT DOES NOT NEED A ELECTRICAL POWERED outlet!
And....supposedly you will not need to light/relight the pilot with any flame (match or lighter). According to the specs, this unit has an ELECTRONIC IGNITIOR (Push the button, a spark is produced- gas must be on) and that's it!
The ELCTRONIC IGNITIOR must be nothing more than a mechanical device, such as a cigarette lighter. But, instead of roller your thumb over the IGNITIOR, you just push a button, which makes a spark.
I'm not a plumber or expert, but using common sense. I MAY be wrong, but ask a real expert or call Rheem to get your answer and not rely on some of these answers, which don't make any sense.
I wouldn't even ask a plumber, unless you know them personally, because they may tell you, that you need something you don't! Keep it simple---- Read Less
+4points
5out of 6found this answer helpful.
Was this helpful?helpful5unhelpful1

Asked by
Read all my Q&A
December 14, 2015
Answer: 
The Performance Platinum model number XG50T12HE40U0 is the only one in that gallon size and BTU that does not require an outside power source to ignite or operate. So, if your power goes out this unit will keep on heating.
+28points
35out of 42found this answer helpful.
Was this helpful?helpful35unhelpful7

Asked by
Read all my Q&A
Home Improvement Profile: DIYer
November 28, 2015
Answer: 
No, it has an electronic ignition. Cannot re-light a gas pilot light on this model. So if electricity goes out, I'm not sure if it has an internal battery as a backup to ignite, or not.
Also, this model requires a 110-volt AC outlet for the powered damper to function. So I'm not sure if the electricity goes out, whether this model will work or not. Something to consider before buying.
+4points
4out of 4found this answer helpful.
Was this helpful?helpful4unhelpful0

Asked by
Portland, OR
Read all my Q&A
Home Improvement Profile: DIYer
November 28, 2015
Answer: 
I don't believe so. (See my answer I posted with another customer).
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0

Asked by
Gulfport, Mississippi
Read all my Q&A
November 1, 2015
Answer: 
No the Gas valve is electric
+2points
2out of 2found this answer helpful.
Was this helpful?helpful2unhelpful0

Asked by
Evergreen CO
Read all my Q&A
October 13, 2015
Answer: 
no it doesn't have a pilot light - electronic controlled. you don't waste gas on a pilot light but if power is down for a long time hot water heater will not ignite
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0

Asked by
Shelby Township, MI
Read all my Q&A
Home Improvement Profile: DIYer
August 19, 2015
Answer: 
No! Do NOT attempt to light this heater with a match under any circumstances!
The pilot in this heater is an electronic sparker, not a flame. Activation of the sparker and release of gas to the burner are electronically linked. There is no way for a consumer to release the gas to the burner and light it with a match.
User submitted photo
User submitted photo
+17points
18out of 19found this answer helpful.
Was this helpful?helpful18unhelpful1
 
8 answers

ELECTRICITY

This question is from Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater
Asked by
Dallas, TX
Read all my Q&A
September 15, 2015
Does this water heater need to be plugged into an electrical ooutlet?
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers (8)

Asked by
Minnesota
Read all my Q&A
October 22, 2016
Answer: 
Yes....there is a 19ft. cord that is attached to the top of the water heater... Problems with this (transformer plug) as per my review and you cannot find this part...out of stock everywhere.
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0

Asked by
Tampa, FL
Read all my Q&A
Home Improvement Profile: Other
April 23, 2016
Answer: 
I called Rheem Technical support and they were adamant that the 50 gallon unit with a Model number with 'DM' requires electrical outlet. As i have none close by, I am VERY annoyed as I was also told repeatedly this unit does NOT require an electrical outlet. As I've had this on order for several weeks and now only find this out prior to it's arrival, I'm not happy. Luckily I haven't called the installers Read More
I called Rheem Technical support and they were adamant that the 50 gallon unit with a Model number with 'DM' requires electrical outlet. As i have none close by, I am VERY annoyed as I was also told repeatedly this unit does NOT require an electrical outlet. As I've had this on order for several weeks and now only find this out prior to it's arrival, I'm not happy. Luckily I haven't called the installers yet or I would be really annoyed. Read Less
+1point
1out of 1found this answer helpful.
Was this helpful?helpful1unhelpful0

Asked by
Co Co County
Read all my Q&A
Home Improvement Profile: Other
March 22, 2016
Answer: 
UPDATE TO MY MARCH 16, 2016 ANSWER:
I had said NO electrical power was needed on this particular unit. That is because I was told the same thing from Rheem and HD both. Rheem had to ask someone else before answering the question. The guy at HD simply said NO.
After looking at the product brochure, it DOES STATE AN ELECTRICAL POWER OUTLET IS NEEDED. My contractor told me over the phone when we Read More
UPDATE TO MY MARCH 16, 2016 ANSWER:
I had said NO electrical power was needed on this particular unit. That is because I was told the same thing from Rheem and HD both. Rheem had to ask someone else before answering the question. The guy at HD simply said NO.
After looking at the product brochure, it DOES STATE AN ELECTRICAL POWER OUTLET IS NEEDED. My contractor told me over the phone when we found out this unit would have to be ordered, that an power outlet is not needed....but, I belive he was wrong too. The personnel on his end of the line, sounded like they just wished to move on and didn't sound all that competent, to answer that question either.
My contractor purchased the 36,000 BTU version of this water heater, which does require ELECTRCITY. When he brought it to my house, I told him he would need to install power for it, which he can do. But, he said it did not need it, so he opened the box and there was the cord!
Goes to show you can't take a verbal answer to be sure of this. Brochures can also be wrong or misleading. It's like having a boy or girl, YOU BETTER CHECK YOURSELF! Read Less
0points
1out of 2found this answer helpful.
Was this helpful?helpful1unhelpful1

Asked by
CO CO COUNTY
Read all my Q&A
Home Improvement Profile: Other
March 21, 2016
Answer: 
NO! I called Rheem headquarters and they said this model does NOT need electricity to run! I also called my local HD store and they said the SAME thing. NO POWER NEEDED-----
I am not a plumber or expert, but I have the same info, from two separate authorities. My contractor said the same thing! NO POWER----
(We will have a recirculating pump installed on this unit, so we get hit water much quicker Read More
NO! I called Rheem headquarters and they said this model does NOT need electricity to run! I also called my local HD store and they said the SAME thing. NO POWER NEEDED-----
I am not a plumber or expert, but I have the same info, from two separate authorities. My contractor said the same thing! NO POWER----
(We will have a recirculating pump installed on this unit, so we get hit water much quicker in the back part of the house, and a power outlet will be needed for that, but NOT for the water heater itself)! Read Less
-1point
0out of 1found this answer helpful.
Was this helpful?helpful0unhelpful1

Asked by
Gulfport, Mississippi
Read all my Q&A
November 1, 2015
Answer: 
Yes but it has a 15 foot cord and uses 110 volt AC
+3points
3out of 3found this answer helpful.
Was this helpful?helpful3unhelpful0

Asked by
Evergreen CO
Read all my Q&A
October 13, 2015
Answer: 
Yes - a standard 110 put works.
+2points
2out of 2found this answer helpful.
Was this helpful?helpful2unhelpful0

Asked by
Shelby Township, MI
Read all my Q&A
Home Improvement Profile: DIYer
September 17, 2015
Answer: 
Yes. A 110 volt electrical outlet is required. Both the pilot light control and the flue control are electronic.
User submitted photo
User submitted photo
+7points
7out of 7found this answer helpful.
Was this helpful?helpful7unhelpful0

Asked by
Read all my Q&A
September 16, 2015
Answer: 
Yes, this unit requires 120 Volt connection.
+10points
10out of 10found this answer helpful.
Was this helpful?helpful10unhelpful0
 
6 answers

Will this be large enough?

This question is from Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater
Asked by
Corning, NY
Read all my Q&A
June 15, 2016
Hello, We're in the process of purchasing a new house. The new house currently has a rented natural gas water heater. Where we currently live, we have a 50-gallon electric hot water heater. It really isn't big enough for just my wife and me. We run out of hot water if we both take a shower one right after another. I take longer showers (around an hour).

My question is would this natural gas 50-gallon make any difference? When we move into our new house, instead of renting the hot water tank, we'd probably purchase one. Instead of bringing our electric one along, because the new house has natural gas, if we purchased this 50-gallon, would it provide any more hot water than our current 50-gallon electric tank?

I see where it says it can provide 90-gallons of hot water within the first hour...thanks!
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers (6)

Asked by
Corning, NY
Read all my Q&A
Home Improvement Profile: DIYer
August 29, 2016
Answer: 
We moved into the new house, which has a 40 gallon 6-year rented hot water tank. The company that rents it out says the lease is up and now it's a month to month, so we can go purchase one and not be penalized. The 40 gallon natural gas hot water tank is more than enough! Also, because we actually got high water pressure here, I'm back down to 15 minute showers!!! Before, it took forever to get the soap Read More
We moved into the new house, which has a 40 gallon 6-year rented hot water tank. The company that rents it out says the lease is up and now it's a month to month, so we can go purchase one and not be penalized. The 40 gallon natural gas hot water tank is more than enough! Also, because we actually got high water pressure here, I'm back down to 15 minute showers!!! Before, it took forever to get the soap off, but the pressure was really bad. Our old house, the cold water tank was supplying the hot water tank. The cold water tank was down hill in another house about 100 feet away. That was horrible!
When we save up the money, I think we're going to purchase this 50 gallon 12 year one. I read on-line that the 10+ year models are generally built with better parts than the 6 year ones and last a lot longer. I've heard a lot of good things about Rheem. When we went looking at Home Depot, we didn't see any performance platinum 50 gallon ones though. I wonder if we'd have to order this unit. Thanks for all the input!!! Read Less
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0

Asked by
Read all my Q&A
August 29, 2016
Answer: 
The most hot water an electric unit can provide is 21 gallons heated to a 90 degree rise in a given hour. A natural gas unit in most cases can recover its own capacity in a given hour. But being the fact you take an hour long shower and we do not know your Gallon Per Minute (GPM) needed it is hard to say for sure. There are several options which include a larger tank unit or even a tankless gas unit Read More
The most hot water an electric unit can provide is 21 gallons heated to a 90 degree rise in a given hour. A natural gas unit in most cases can recover its own capacity in a given hour. But being the fact you take an hour long shower and we do not know your Gallon Per Minute (GPM) needed it is hard to say for sure. There are several options which include a larger tank unit or even a tankless gas unit or a combination thereof. I would suggest for you to call in and speak with one of our support team members so we can evaluate your needs. 800-431-1549. Read Less
+1point
1out of 1found this answer helpful.
Was this helpful?helpful1unhelpful0

Asked by
Corning, NY
Read all my Q&A
Home Improvement Profile: DIYer
June 18, 2016
Answer: 
Thanks for the answers everyone! I'm glad to know this will provide more hot water than the electric version. The on-demand ones I don't think are recommended up here because of how cold it gets in the winter time. Also, there's a few other reasons we decided against the on-demand. I don't think they're quite cost-effective yet.
I think I should also work on starting quicker showers. I think if we get Read More
Thanks for the answers everyone! I'm glad to know this will provide more hot water than the electric version. The on-demand ones I don't think are recommended up here because of how cold it gets in the winter time. Also, there's a few other reasons we decided against the on-demand. I don't think they're quite cost-effective yet.
I think I should also work on starting quicker showers. I think if we get more water pressure, my shower time will be drastically cut down, maybe even back to 15 minutes. Where we currently live, there's no where near enough pressure coming from the hot water tank. We supply the water to it from the cold water tank that's in the other house about 100 feet away or so, at a lower elevation. Because we're moving, we don't think it's worth spending money on a pump to help increase the pressure to the hot water tank. We should be gone in by August or so (2 months time).
The one thing I don't like is the requirement of electricity. I've seen some where they're supposed to work even if the electricity goes out. Someone said they really like this tank though...that means a lot to us and because of that, we'll probably go for this one. Just having someone say they bought it and it's met their expectations, to us, that's good. Read Less
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0

Asked by
Marysville, WA
Read all my Q&A
June 17, 2016
Answer: 
This will provide more hot water than its similarly sized electric version. I have a family of four and we never run out of hot water. However... you mentioned you take hour long showers. If you share your home with others who shower, then you will soon find the limits to any tank hot water heater. I suggest you look into a tankless hot water heater which will provide continous hot water no matter the Read More
This will provide more hot water than its similarly sized electric version. I have a family of four and we never run out of hot water. However... you mentioned you take hour long showers. If you share your home with others who shower, then you will soon find the limits to any tank hot water heater. I suggest you look into a tankless hot water heater which will provide continous hot water no matter the length of your showers. Read Less
+1point
1out of 1found this answer helpful.
Was this helpful?helpful1unhelpful0

Asked by
Ardsley, NY
Read all my Q&A
Home Improvement Profile: DIYer
June 17, 2016
Answer: 
I think you should contact Rheem . http://www.rheem.com/contact.aspx
0points
0out of 0found this answer helpful.
Was this helpful?helpful0unhelpful0

Asked by
Evergreen CO
Read all my Q&A
June 17, 2016
Answer: 
50 gallon gas versus an 50 gallon electric will provide more hot water. When my daughter and husband were living with us for almost a year there were 4 adults getting ready around the same time. We haven't run out of hot water yet.
Mine is set at 1 mark above HOT. My thought has always been that i use less hot water to mix with cold to get a hot shower
Very happy with this water heater
+1point
1out of 1found this answer helpful.
Was this helpful?helpful1unhelpful0
 
6 answers

Does this Rheem model require a 110v hook up?

This question is from Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater
Asked by
Torrance , CA
Read all my Q&A
April 20, 2016
I need to know if I need to provide an electrical outlet near the water heater location.
0points
0out of 0found this question helpful.
Was this helpful?helpful0unhelpful0

Answers (6)

Asked by
dayton, oiho
Read all my Q&A
Home Improvement Profile: DIYer
September 5, 2016
Answer: 
I have a 110/120VAC convenience outlet at the water heater install location, however had to CANCEL order at install time as Installer *insisted* the water heater *requires* a DEDICATED CIRCUIT. That is, a single, (commonly blind box, no outlet) home-run to breaker panel. Installer insisted this is a Rheem requirement.
So, if looking at this unit, know that you might need to have electrician add a Read More
I have a 110/120VAC convenience outlet at the water heater install location, however had to CANCEL order at install time as Installer *insisted* the water heater *requires* a DEDICATED CIRCUIT. That is, a single, (commonly blind box, no outlet) home-run to breaker panel. Installer insisted this is a Rheem requirement.
So, if looking at this unit, know that you might need to have electrician add a circuit just for this water heater (if installed by home depot). Read Less
+3points
3out of 3found this answer helpful.
Was this helpful?helpful3unhelpful0

July 23, 2016
Answer: 
Yes. The Performance Platinum natural gas water heater has an electrically operated flue damper and electronic ignition. Also see the reports of failed gas valves, which failed on mine within a month of service. You'll need to weigh those reports before buying.
+3points
3out of 3found this answer helpful.
Was this helpful?helpful3unhelpful0

Asked by
Marysville, WA
Read all my Q&A
June 12, 2016
Answer: 
Yes
+1point
1out of 1found this answer helpful.
Was this helpful?helpful1unhelpful0

Asked by
Read all my Q&A
April 27, 2016
Answer: 
Yes, this unit is required to have an electrical outlet to work.
+5points
5out of 5found this answer helpful.
Was this helpful?helpful5unhelpful0

Asked by
Read all my Q&A
April 25, 2016
Answer: 
Yes, you do need to provide an electrical outlet for this unit to work.
+3points
3out of 3found this answer helpful.
Was this helpful?helpful3unhelpful0

April 21, 2016
Answer: 
The Rheem Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU ENERGY STAR Natural Gas Water Heater does require a 110/120 electrical connection.
-1point
2out of 5found this answer helpful.
Was this helpful?helpful2unhelpful3
2 3 4 »
  • 2016-10-31 T00:01:07.790-05:00
  • bvseo_lps, prod_bvqa, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasquestionsanswers
  • loc_en_US, sid_204318411, prod, sort_default
2 3 4 »
  • bvseo_sdk, java_sdk, bvseo-3.1.1
  • CLOUD, getContent, 91ms
  • QUESTIONS, PRODUCT

Customer Reviews

Rated 4.1 out of 5 by 261 reviewers.
Rated 1.0 out of 5.0 by When to say no to technology We have had nothing but problems with this water heater. It turns off and on so we don't know if we will have hot water or not. The machine gave us a variety of codes/ none of which solved the problem. The manufacture is more than happy to send parts to you and have you fix it. However, after promising to send a tech to our house, they told us if the tech did not find a problem that the bill would be on us. The tech. never called or showed. We believe there is a problem with the heater coupler and the computer on the water heater, which will not recognize when its time to heat. We are taking it back to Home depot today.... October 8, 2016
Rated 5.0 out of 5.0 by Super Hot Water! We've had this water heater installed for just a few weeks now, and I must admit that I paid a plumber to install it, so the installation was super easy (for me)! Seriously, though, he didn't seem to encounter any issues, but then again, he does this all the time. As for the Super Hot Water, he had left it on setting "B" which is 2 above "Hot", which I guess is the standard setting. Holy smokes that water was hot! I had to turn it down to settings, to Hot. Now, we were upgrading from an old water heater, so improvement is to be expected, but I didn't expect that much. Now, with our faucets on full hot, even on the Normal setting, I can leave my hands in it for more than a second without getting scalded. I'm sure this is helping us save water, since you don't have to waste so much waiting for the hot water to travel through the pipes. Out here, in California, that's a big deal to me as we are in a severe drought. I had no idea what rating to give for value, so I picked average. However, through PG&E, this unit is eligible for a $200 rebate, which is how I picked it, and justified the over $700 price tag. One final note: Home Depot had it on sale, or at least was advertising a lower price, just days before I bought it at $729. It was previously listed at $649. This didn't make me think "value" either. I'm hoping the price drops again soon and I can get a price adjustment, but I'm not holding my breath. Anyway, seems great so far! I'll let you know how it's doing in 10 years. ;-) July 26, 2016
Rated 1.0 out of 5.0 by Do not purchase We do not recommend purchasing any product made by rheem! We purchased this hot water heater and it did not work. We contacted the company who informed us that they would overnight the part. We waited and waited and eventually (after three different phone calls) found out that the part was unavailable! Our contractor had to reinstall our old tank while we returned this one and bought a new tank (of a different brand). The company refused to compensate us for the contractor cost. We filed a complaint with the BBB and they were unable to help. Rheem does not value its customers and we will never purchase another product that they make. We recommend you steer clear. Also- we recommend Bradford White brand- no problems at all and cheaper! October 15, 2016
Rated 1.0 out of 5.0 by Terrible experience. I ordered on line. Picked up first water heater several weeks later, took it home and opened the box. It was damaged. Took it back to Home depot and they ordered another one. Several weeks later I picked up the second water heater. Took it home and opened the box. Damaged tank. The box was undamaged so it must have been damaged before it was boxed and shipped. Currently deciding what I will do next. I will say the help I received from the Home Depot staff was excellent. I wish they stocked the model I need. October 11, 2016
Rated 4.0 out of 5.0 by Upgraded to a 50 gallon I bought this unit because it was the only one Home Depot sold that was above .67 and they had it in the store. I could not wait. The other unit had a hole in the bottom. I got a 100 dollar rebate and it was a little more than the basic unit. This unit will pay for itself in a few years. My other unit was 17yrs old. I hope it lasts as long and does a good job. I will rate again it I have problems. I just got in installed today. Everything went great. It was a tall unit compared to a short. So I had to change a few things. Good thing I am handy. So far so good. October 10, 2016
Rated 1.0 out of 5.0 by Can't get Parts Installed this water heater and it did not work. First diagnosis by Rheem was a new gas valve.... They sent that and the technician (professional plumber) installed it. NO go. Next trouble shooting done by Rheem was it was the plug in transformer. OK...guess what they don't have this part and have been waiting on it for over a month. Checker the entire internet and everyone out of stock...why, because this is a faulty part and everyone is replacing it. Technician said they don't usually install the ones with the electronic igniter and have seen better luck with the traditional. So guess what, I have no hot water and can't get the needed part in the foreseeable future! So for a $20 part we have to remove the entire water heater and replace it. UGHH....will be replacing with the old style pilot I tell you that!! Not sure if it will be a Rheem or not? October 22, 2016
Rated 5.0 out of 5.0 by It is working great now I gave a 1 star rating last month since the 1st one stopped working in couple days due to valve failure. I called whole day to home deport and asked them to fix it right away since we need hot water. They came in the 2nd day and replaced it with a new one. Now the new one is working great, can provide a lot hot water fast. Also it connect to my husband's cell phone through wifi so whenever it has any issue, my husband can be noticed. So far, it works great. October 20, 2016
Rated 1.0 out of 5.0 by Not happy so far Purchased on Sept 23 and I am already getting valve failure notices. I replaced a 20 year old unit that was working fine to go to a brand new that fails. I hope to get a plumbing contractor to my home soon and hope the warranty goes smoothly. October 2, 2016
  • 2016-10-30 T22:19:38.520-05:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_261, tr_261
  • loc_en_US, sid_204318411, prod, sort_default
2 3 4 5  ... 10 >>
  • bvseo_sdk, java_sdk, bvseo-3.1.1
  • CLOUD, getContent, 37ms
  • REVIEWS, PRODUCT