Rated 4.2 out of 5 by 266
Rated 4.0 out of 5.0 by Billthekid Follow up: RYOBI warranty experience was Exceptional!
FOLLOW UP: I am writing this as a follow up to a previous review- (previous user name Billythekid). After numerous emails to Home Depot to allow me to edit/ delete/ change the body of the first review, I have been met with no response. Frankly, I am not surprised by this. Without further ado, here is what transpired with my Generator...
After purchasing and using the RYI2200 for a short while, it started acting up. Hard starting and back-winding. Eventually the unit quit working and I had to bring it back to HD hopefully for an exchange (within one year of purchase) I was told that I should bring it to tool rental and they sent it out to Illinois for repair. After three weeks with no word from HD on what was happening with it or where it was (despite going into the store weekly) I was contacted directly by RYOBI via email.
The representative from RYOBI (Mr. Houlihan) was checking up to see how HD was handling the return and what he could do for me. I was met with a reasonable offer for his direct assistance but decided to let HD have a few more days to give me some answers. With my final and most frustrated trip into the store looking for my generator after five weeks, I was told that they had no idea what was happening with it and it looked like it might have to be replaced after all (but they were unsure of where/ when/ how)... At this, I decided to send another email to my friend at RYOBI. I was met with the utmost professionalism from RYOBI and they said they would stand behind their product 100%. No questions asked- I just had to say the word. In two days, I had a brand new generator sitting on my doorstep. Right out of the box, it started without issue (after adding the included oil of course) and has been running without flaw. I have used it to power a few saws for a day and also for a tailgating excursion. Running like a top.
Customer service of the caliber I received from RYOBI is almost unheard of these days. This review is a nod to a company that strives to offer good quality tools at a reasonable price and equally stand behind them as reinforcement of their integrity. I have long since ditched the bosch, dewalt, and makita cordless tools I have used in the past for the less expensive, equally performing RYOBI line. I haven't looked back and as a result of my recent customer service experience, they have a customer for life. Two thumbs up RYOBI!
January 10, 2015
Rated 3.0 out of 5.0 by DCJ 2nd One- Both Leak Fuel
This is a nice little unit- quiet and easy to use. They seem to have a chronic fuel leaking issue with these though. Bought the first one and got it home. Unpacked it and followed the instructions for initial start up- no problems there- fired right up and ran fine. The shut off for the unit is also the fuel shut-off. The next day my pole barn stunk of gas- it had leaked out about half the tank worth. Exchanged it for a new one the next day and this one also leaks fuel although not as bad. This one has leaked about a quarter cup in the past week- I've kept this one in my trailer on cardboard as to not have a repeat.
I'll be returning this one as well- third times a charm hopefully!!
July 25, 2015
Rated 5.0 out of 5.0 by ColoradoCamper I am now a happy camper
I plan to do more camping at locations not providing electrical hookups. The elevation at my house is 6,000' and my favorite sites are between 9K and 10K feet. I first tried a 2000W portable generator from a wholesale warehouse but it only started twice in more than 100 tries with the starter rope. I called the manufacturer's support number twice and was advised that 6K feet was (1st call) too high for the generator to operate and (2nd call) at the limit of its operating range, and that I'd have to get the carb re-jetted for a higher altitude (at my expense). That generator was returned to the warehouse. I did not think to look for a generator at Home Depot but spotted the Ryobi 2200W while looking for lawn mower parts. I decided to give it a try and I couldn't be happier with this purchase. It took 10 or 12 pulls to start it the first time as expected, but has started on the first or second pull every time since then, even at elevations up to 10K feet and temps as low as the high 30s on a camping trip last week. It did struggle with a 1600W coffee pot while camping (high altitude affects power output), but it handed the camper furnace and water pump while recharging the camper battery with no sweat. I like the generator's two-handle configuration and it appears to be better constructed that the first generator I tried. The Ryobi is a keeper!
September 30, 2014
Rated 1.0 out of 5.0 by Breezer Questionable Quality
Less than three hours of use and it died and would not restart. Six plus weeks repair time quoted by Ryobi service center. No charge for repair if it was not one of the many components listed in the exclusions listed in the warranty documentation. I decided to look at it myself and found a defective spark plug and pinched air supply hose. The one star rating is based on poor assembly quality, poor component quality and unreasonable warranty repair periods.
July 16, 2015
Rated 5.0 out of 5.0 by Belfast Only one in the store
I needed a smaller generator than i had for an art project to fit in a certain size box. I tried the similar one from Harbor Freight. It was basic heavy and a few inches to big, with not a lot of features.
i was thinking to buy a similar one from Costco (smart tools)... But i looked this one for a awhile and bought it. Took it home , looked at all the features... This thing is a Beauty, Features Galore, well designed, with wheels and a tow handle, and dual handles .... Better than a Honda at half the price.
The genny just sipps gas ... About 6 hours on a Gallon.... best looking and handling genny i have seen in a long time...
December 11, 2014
Rated 3.0 out of 5.0 by SiJack Seeps gas
Stowed the Ryobi in the shed after its first run and came back the next day to the smell and stain on the floor from seeping gas. Found the seep between the outlet of the gas tank and the inlet to the fuel filter; the two hose spring clamps were present and positioned correctly.
After reading the reviews here, I knew to empty the gas and oil for return when I discovered the printed manual does not include the illustrations cited in the text. I was asked at least three times if I wanted to exchange the unit, but my wife noted that all of the boxed units on the aisle also smelled of gas.
A much better deal than Honda, if it only didn't seep gas from the bottom of the fuel tank.
February 14, 2015
Rated 4.0 out of 5.0 by GaryO Overall good performance
I’ve had this genny for a couple weeks, running 5 hrs or more per day. We are off grid, and depend on this unit to power all our sensitive elect and lights.
Very easy to start
(two pulls unless cold out, then three or four). Temps here are in the 20s (F).
Design is not the best. The oil plug is in an odd place (hard to readily get to without a plier).
The cheesy thin metal nuts that secure the panel to the engine body (and oil plug) have a tendency to fall off….into the housing…..very frustrating when in the bush.
But, no other mechanical issues so far.
Changed the oil after the first few hours. I recommend this for all new equip (China made or other).
Quiet, but could be quieter.
Good genny for the price….so far.
IMO, those that experienced initial issues, did not employ sound use practices (like read the instructions)
May 1, 2015
Rated 5.0 out of 5.0 by xmed Reliable, quiet, solid
I bought this portable gen set after doing considerable research of online owner experiences. I had the unit shipped to my home. It arrived well factory-packed in good condition. Initial setup took about five minutes.
There is no primer bulb and the initial pulls draw in fuel for the first run. The motor started and ran smoothly after about a dozen short, light pulls. (Some credible online reviews warn against pulling the recoil cord to hard or too far!)
So far the unit has been used half a dozen times for various jobs running outdoor power equipment. It's been perfect. It starts on the first or second pull. It's quiet enough to easily talk over. The materials and assembly are solid -- no lose parts, no rattles. The telescoping pull behind handle is ingenious, and it makes carting the unit around very convenient, although the built-in wheels should be larger. Construction of the pull handle feels very light and I think it will hold up only with gentle use. The carry grab handles are solid.
This afternoon I will pick up another identical unit at the local HD, to run them in parallel. Have already sold my 7,500 watt generator, as it took up too much valuable space, and it was way too loud to use in a residential area. Two of the Ryobi units will store stacked in a corner of the shed. Nice that both together cost the same as one of the popular Honda or Yamaha gens. Recommended.
September 26, 2014