Rated 4.1 out of 5Â by 220
Rated 4.0 out of 5.0Â by Billthekid Follow up: RYOBI warranty experience was Exceptional!
FOLLOW UP: I am writing this as a follow up to a previous review- (previous user name Billythekid). After numerous emails to Home Depot to allow me to edit/ delete/ change the body of the first review, I have been met with no response. Frankly, I am not surprised by this. Without further ado, here is what transpired with my Generator...
After purchasing and using the RYI2200 for a short while, it started acting up. Hard starting and back-winding. Eventually the unit quit working and I had to bring it back to HD hopefully for an exchange (within one year of purchase) I was told that I should bring it to tool rental and they sent it out to Illinois for repair. After three weeks with no word from HD on what was happening with it or where it was (despite going into the store weekly) I was contacted directly by RYOBI via email.
The representative from RYOBI (Mr. Houlihan) was checking up to see how HD was handling the return and what he could do for me. I was met with a reasonable offer for his direct assistance but decided to let HD have a few more days to give me some answers. With my final and most frustrated trip into the store looking for my generator after five weeks, I was told that they had no idea what was happening with it and it looked like it might have to be replaced after all (but they were unsure of where/ when/ how)... At this, I decided to send another email to my friend at RYOBI. I was met with the utmost professionalism from RYOBI and they said they would stand behind their product 100%. No questions asked- I just had to say the word. In two days, I had a brand new generator sitting on my doorstep. Right out of the box, it started without issue (after adding the included oil of course) and has been running without flaw. I have used it to power a few saws for a day and also for a tailgating excursion. Running like a top.
Customer service of the caliber I received from RYOBI is almost unheard of these days. This review is a nod to a company that strives to offer good quality tools at a reasonable price and equally stand behind them as reinforcement of their integrity. I have long since ditched the bosch, dewalt, and makita cordless tools I have used in the past for the less expensive, equally performing RYOBI line. I haven't looked back and as a result of my recent customer service experience, they have a customer for life. Two thumbs up RYOBI!
January 10, 2015
Rated 5.0 out of 5.0Â by ColoradoCamper I am now a happy camper
I plan to do more camping at locations not providing electrical hookups. The elevation at my house is 6,000' and my favorite sites are between 9K and 10K feet. I first tried a 2000W portable generator from a wholesale warehouse but it only started twice in more than 100 tries with the starter rope. I called the manufacturer's support number twice and was advised that 6K feet was (1st call) too high for the generator to operate and (2nd call) at the limit of its operating range, and that I'd have to get the carb re-jetted for a higher altitude (at my expense). That generator was returned to the warehouse. I did not think to look for a generator at Home Depot but spotted the Ryobi 2200W while looking for lawn mower parts. I decided to give it a try and I couldn't be happier with this purchase. It took 10 or 12 pulls to start it the first time as expected, but has started on the first or second pull every time since then, even at elevations up to 10K feet and temps as low as the high 30s on a camping trip last week. It did struggle with a 1600W coffee pot while camping (high altitude affects power output), but it handed the camper furnace and water pump while recharging the camper battery with no sweat. I like the generator's two-handle configuration and it appears to be better constructed that the first generator I tried. The Ryobi is a keeper!
September 30, 2014
Rated 3.0 out of 5.0Â by SiJack Seeps gas
Stowed the Ryobi in the shed after its first run and came back the next day to the smell and stain on the floor from seeping gas. Found the seep between the outlet of the gas tank and the inlet to the fuel filter; the two hose spring clamps were present and positioned correctly.
After reading the reviews here, I knew to empty the gas and oil for return when I discovered the printed manual does not include the illustrations cited in the text. I was asked at least three times if I wanted to exchange the unit, but my wife noted that all of the boxed units on the aisle also smelled of gas.
A much better deal than Honda, if it only didn't seep gas from the bottom of the fuel tank.
February 14, 2015
Rated 5.0 out of 5.0Â by Belfast Only one in the store
I needed a smaller generator than i had for an art project to fit in a certain size box. I tried the similar one from Harbor Freight. It was basic heavy and a few inches to big, with not a lot of features.
i was thinking to buy a similar one from Costco (smart tools)... But i looked this one for a awhile and bought it. Took it home , looked at all the features... This thing is a Beauty, Features Galore, well designed, with wheels and a tow handle, and dual handles .... Better than a Honda at half the price.
The genny just sipps gas ... About 6 hours on a Gallon.... best looking and handling genny i have seen in a long time...
December 11, 2014
Rated 4.0 out of 5.0Â by JMonty Great tailgate option!
Went looking for a small portable generator that wouldn't irritate all the other tailgaters in our area. The best option? Honda. That's a lot of money for a generator that gets used 6-8 times a year. Came across a review of this Ryobi and decided to give it a shot. It ran all day powering a 37" TV, 2 crock pots and all our phones/accessories and never once did i hear it. And we still had gas in the tank at the end of the day. Overall very happy with the purchase. if you need a small portable quite generator give this guy a shot. i think you you'll be happy to.
September 23, 2014