Rated 4.4 out of 5 by 19
Rated 1.0 out of 5.0 by Brian Returned--Reconditioned battery included with NEW purchase!
Worked well when used with bigger string trimmer battery but...
The battery was wrapped in a consumer grade quart sized zip-lock bag. That automatically raised my hackles. Called Ryobi. Confirmed Hedge trimmer and charger new, battery reconditioned and 3 years old! Other then telling me that information they offered no help other then returning to HD. They said it must be HD's fault as they ship directly from China (I guess they think that people in China make no mistakes?) Told warranty would NOT be honored on the product if I kept it.
Called HD and customer service told me they would send me a new battery. Days later emailed me that they have only one supplier of Ryobi products and that supplier says that he cant send me a new battery because "none are available". Untrue, I can purchase them online from HD. Customer service acknowledged that the battery is available but that the supplier does not want to give it to me, must return product to HD. Customer service gave no other options. When pressed offered 10% back. When asked to speak to the manager, put on hold then told manager would give 15% back but would not talk on the phone! % back would not cover cost of new battery/loss of warranty.
Returned the hedge trimmer, the string trimmer, pole trimmer, and the Ryobi tools I had purchased as well. Ryobi has much to learn about pleasing their customers, and lost one that was just starting to build out his kit.
May 30, 2015
Rated 3.0 out of 5.0 by lrai Parts missing!
I'm anxious to try my new trimmer. It arrive quickly and looks easy to use, however it was supposed to include the battery. I received the battery charger but the battery was missing. I have contacted Home Depot and they are notifying the manufacturer but they have not sent me battery yet or any correspondence regarding when it will arrive.
May 13, 2015
Rated 4.0 out of 5.0 by Cabbagepatch A step back from previous version, but still pretty good
LACKS the pivot point of previous pole-style trimmer (which I had to replace because the motor started smoking). This puts the battery weight closer to the cutting hand, which is somewhat awkward, but not awful.
The 24 V battery provide sufficient power for normal hedge trimming, but you might need two batteries. Unfortunately, this 24 V battery is out of step with the 18 V battery that Ryobi has standardized upon for most of its other tools (so you can swap batteries among them).
What was awful was Home Depot completely disavowing ANY responsibility for the previous trimmer's motor catching fire/smoking. I was prepared to demonstrate in-store. Home Depot told me to contact RYOBI and that they couldn't do anything to help me.
August 19, 2015
Rated 5.0 out of 5.0 by MLJ It Works Terrifoc
It cuts through whatever I need and is well balanced so when you are finished you don't feel tired.
August 22, 2015
Rated 5.0 out of 5.0 by OneEyeOpen Cuts like a knife through butter
This trimmer is awesome even my wife genuinely enjoys using it. It's light easy to maneuver and slices through anything in it's path. I've owned it for about a month now and let me tell you I'm completely caught up with trimming all my shrubs, hedges, and vines. No more struggling with the corded electrical hedger that I owned before. In one morning I was able to tackle our horribly overgrown Lantana, woody Lingustrum hedges, Red tips, and healthy wall of Star Jasmine. Me likey!
August 19, 2014
Rated 5.0 out of 5.0 by JiminPa Jim's hedge trimmer
This product was delivered and performs exactly as advertised I could not be happier
July 7, 2015
Rated 1.0 out of 5.0 by NWShopper Missing battery!
Had to return to store. The trimmer arrived without the battery. Tried to get a battery shipped but the process was time consuming, frustrating and was going to take weeks for it to arrive! It had to be shipped from the manufacturer not Home Depot. You have to jump through hoops to get it to happen. So we returned it and bought a Black and Decker model instead. Home Depot customer service was awful.
June 9, 2015
Rated 5.0 out of 5.0 by Jace 24 in. 24-Volt Lithium-Ion Cordless Hedge Trimmer
I bought this to swap out the old trimmer that used the cord. This is easy to use not to heavy and keeps a charge for a long time. I used this on my ornamental grasses. They are thick and huge, cut threw them like nothing. Happy to have it, I wish the same brand leaf blower was as good as this thing.
May 12, 2015