Rated 2.8 out of 5 by 122
Rated 1.0 out of 5.0 by LazyJacques Replace charger first!!!
The chargers that were sold initially with the 48V mower are defective. They will overcharge the battery and destroy it, usually within a year or two of purchase. I have just gotten off the phone with Ryobi at 1-800-860-4050. If you own a charger with a FLAT LED light (as opposed to a domed one), they will ship you the improved charger and a replacement battery FREE of charge.
May 22, 2014
Rated 1.0 out of 5.0 by Bud7 Expensive Mistake
I purchased this replacement battery just a little over a year ago. I've been very careful to keep it charged and out of the weather. It ended up bursting inside of the mower leaking battery fluid everywhere. The worst part is that it's no longer covered by the warranty just like the last one that failed right after the one year mark.
August 25, 2013
Rated 1.0 out of 5.0 by Melody Not so happy
I love the mower, cuts well and is so easy to use. I like that its a rechargeable so no cord and I like the self propelled feature. However, the battery leaves a lot to be desired. I replaced the battery last year and now it's needing a new battery again. I called Ryobi as several people here recommended and their response was either to load this heavy sucker into my car and drive it the 20 miles to Chatfield to have them keep it and try to figure what the problem is (and they'll keep it a minimum of a week which in the spring and heavy growth season is tough). The second response was that Home Depot must have sold me an old battery last year so this year when I buy the new one I should ask them to sell me one from newer stock. So helpful. NOT a good value if you have to replace the battery every year.
May 16, 2015
Rated 1.0 out of 5.0 by Jeanie Service Dept was lame!
So, I have the bad charger/battery situation here. Called Ryobi number per the other reviews on here. They wouldn't do a thing. . just kept referencing the 1-year warranty on charger and battery. Plus, the operator was rude.
So dissapointing! I need to mow, so I think I'm going to go to try a reel mower.
May 24, 2015
Rated 1.0 out of 5.0 by Papa defective product
original battery lasted 2 years. First replacement lasted one year. Second replacement battery lasted only 1/2 year. Bztteries are defective.
May 18, 2015
Rated 1.0 out of 5.0 by TryingToBeResponsible So much for that.
Haven't purchased the replacement battery yet, but the original battery pack from March 2012 swelled up and leaked today. Ryobi said to take it to Home Depot, and Home Depot said send it to Ryobi (because they don't do anything after 90 days). Not exactly stellar customer service. Ryobi says I have the updated charger, so all they could say is that my failure is "unusual". Doesn't keep me from having to spend $130 on a battery of dubious quality, though. Not very happy, and I'll remember this episode when considering future tool purchases.
Oh, and since I'm not getting warranty support, I decided to see what's inside. See pic for one of the two batteries in the pack. Note how the top is bulged upward.
August 24, 2014
Rated 4.0 out of 5.0 by GreenGrassCutter Chargers with flat LED defective. Ryobi will replace it and a battery for you no charge.
Call Ryobi with your model and serial number (black sticker on left side of mower).
if your mower shipped with a charger that has a flat LED indicator light, and your battery died prematurely, they will replace both the battery and charger for you.
Make sure to recycle your old battery (ace hardware or most automotive parts stores have lead acid battery recycling).
Thank you Ryobi for taking responsibility for the defective charger and making it right with your customers!
March 29, 2015
Rated 3.0 out of 5.0 by Bldgdr Ryobi will provide a new battery and charger
I had the same battery problem as a lot of people here. Called Ryobi and told them my batteries were dead. The rep asked me to look at the LED lens on my charger. He said that if it is flat, it is a defective charger. He is sending me a new charger and battery - no charge. The charger with the domed LED lens is OK. If you have a flat lens on the charge indicator on your charger, call Ryobi and get a new battery and charger.
He didn't even ask me for purchase information so, even if you think you are out of warranty, I would try this.
August 4, 2013