Rated 3.0 out of 5 by 9
Rated 3.0 out of 5.0 by CircusBear Kind of challenging install
The installed unit looks nice. Unfortunately, the first set of parts was damaged. Also, the 2nd set. By the 3rd set, I had enough pieces to assemble the whole unit. I arranged for shipping to the local Home Depot and picked up there. I don't know whether the damage occurs via the shipper or in the HD warehouse, but the packaging is simply inadequate. The supplier was quick to supply new parts at no charge (and even provided a 10% discount on the 3rd shipment), but you lose about a week each time, which really stretches out the job. The other major problem is the plastic stabilizer pieces that you snap in place to provide rigidity to the front of the tub. If you are laying the tub on a bed of cement (highly recommended) the plastic pieces will pop out due to the force applied by the viscosity of the cement. This is really a design problem; once the tub is dropped into place, there's no way to reposition the stabilizers. Installing the wall section over existing plumbing is also challenging due to the nature of the assembly. You have to rotate the wall section into place, which means you need to oversize the clearance holes for the shower controls and the tub spout. The installation would be substantially easier if you have access to the tub through the stud framing. But if you're dropping it into an existing drywalled enclosure, be ready for trial and error challenges. Three stars if for the final product and the courteous and rapid response by the supplier.
October 11, 2016
Rated 1.0 out of 5.0 by JCF Worst HD Purchase Ever
Attempting to buy a shower/ tub combo has been a disaster since July... #1 damaged; #2 damaged they sent #1 back thinking I was stupid and would accept it...; #3attempt cancelled for no reason; #4 damaged; #5 damaged (chips) but not cracked - but I was getting stinky without a bathroom... so accepted... It cost me another $150 with materials and the contractor to "fix" the issues.
Poor quality molding/casting; would not install unless I went through and used a dremel too to clean up flashing and cut out flange pieces that were chipped and bent.
Installed with the help of rubber mallets, much cursing and prayers to the bathroom deities...! Looks good now; sealed; tested etc.; New fixtures (highly recommended...)
If you can get Home depot to send you one to your store that is not damaged, then you are good to go; otherwise... go someplace else and be prepared to wait...
NEVER accept one of these combos unless you have the store folks inspect. Personally? If I had to start over, I'd go a different route to obtain what i needed. I am not sure if it's the manufacturer... But I spent some considerable amout of time over the last couple months with the manufacturer and I am reasonably assured that it is not them. It is likely the shipping company and/or the HD warehouse handlers.
Let me make sure everyone understands: The local HD store folks were perfect! They were as concerned, if not more so that I was. They were very frustrated; and so were the HD .com folks.
This issue of damaged "stuff" needs to be addressed by HD. The reviews for this and other HD products in which I am interested have bad reviews; all of which relate to damage when arrived.
Lesson learned? If it's not in stock.... Caveat Emptor...
October 4, 2016
Rated 3.0 out of 5.0 by Kevin Shipped broken
The tub is really nice, very large however they ship the tub with very little foam or anything. The fiberglass wasn't clean cut. To fit the walls to the tub everything needed to be filed down to clean edges. POUR CONCRETE under the tub. It's a much better install. I stood in the tub and it made awful noises with movement. Having a concrete base made all the difference.
August 16, 2016
Rated 1.0 out of 5.0 by mjw929 DO NOT BUY THIS PRODUCT
As the product is not packaged well for delivery, it comes damaged/cracked. We went through two complete sets, i.e. two bathtubs and six walls and still never got a complete set. Very disappointing!!
August 2, 2016
Rated 4.0 out of 5.0 by Nacho Nice unit, looks good in my remodel, easy to install!
Easy install, feet for skirt are not the best fit, overall we like it, was a remodel.
January 20, 2015
Rated 1.0 out of 5.0 by Emm Worst purchase
Had to order twice and both times it came broken. Finally purchased an in store item.
May 24, 2016
Rated 5.0 out of 5.0 by Mike Great Purchase
Great product, easy to install as long as you make sure you level everything prior to making connections. I bought one for an upstairs bathroom and one for my downstairs bathroom. They both look amazing!
August 4, 2015
Rated 4.0 out of 5.0 by Tbolt145 solid easy to install
Good solid surround. Easy to install tub. Only drawback I see is aesthetic, the surround pieces meet at different depths. Not as smooth a finish as I would like but the client was happy.
April 9, 2015