Rated 2.0 out of 5 by 5
Rated 1.0 out of 5.0 by dz159 This Sterling Bathtub arrived at the Home Depot store damaged. Home Depot personnel opened and inspected it and never said whether or not it had a damaged or defective or not. And so when it was brought up front, after I signed for it, the box of course was already been ripped open. I looked at it and it was busted off at the corner of the tile flange and the damage had traveled onto the tub surface. I ended up buying another tub that the H.D. store had in stock.
October 29, 2016
Rated 1.0 out of 5.0 by gmayer5454375 Order a different tub
I ordered this tub with the idea of keeping everything in the Kohler company. Tub was cracked, would be a one week wait for a new one. My contractor advised this happens quite a bit with this type of tub. I would not suggest this tub.
Kudos to Home Depot for great customer service and helping me find an in stock tub that would work. Unfortunately I had to go outside of Kohler/Sterling family, but representative stayed on the line for 30 minutes with me making sure I was satisfied.
July 26, 2016
Rated 5.0 out of 5.0 by RD Love this tub! Looks amazing!
I had a plumber buddy help me install this tub, it's super light and easy to move into place. Put it on top of a bed of mortar and slightly insulated the sides.. All I can say is this tub is just as quite as my cast iron and I have had no problems with it since we installed it.. Great value!
May 19, 2016
Rated 1.0 out of 5.0 by Handy Tub was damaged and had to be returned
When we uncrated the bath tub it had a big crack down one side so returned it to the store. Since we had a crew ready to do the installation we had to take a more expensive unit which the store had in stock
March 20, 2016
Rated 2.0 out of 5.0 by TestEngr Broken Tub
I will review this tub in several parts. I selected this tub as replacement in a very old bathroom. I selected for light weight, ease of installation with wall set, and the economy of this set. I am replacing a cast iron tub that was not installed correctly.
I am in a small town 80 miles from the nearest HomeDepot. I ordered online which was an ok experience. I received appropriate texts for delivery as expected and set out with my trailer to pick up my set.
On arrival, that is when confusion began. I requested my order sent to the Pro Desk. They were not aware of the order and tried to send me to the other end of the store to the service desk. After some discussion, they found the order in receiving in the far back corner of the store. When it finally arrived at the Pro Desk the boxes were damaged. The tub was half opened and an obvious crack was showing. The wall set boxes were damaged, but the wall set appeared to be ok.
A full hour later, I finally was back on the road with the wall set and another tub on order. How hard is it to refund and reorder?
I AM VERY DISSATISFIED, I HAVE TO DRIVE BACK TO ABILENE, 160 MILES ROUND TRIP, TO PICK UP ONE ITEM.
The employees were as helpful as they could be. It is Home Depot policy and serious quality problems that are the problem. This tub, made in the USA, is proving to be disappointing. Read your own reviews. Breakage during delivery appears to be the number one problem.
I believe this problem could have been prevented in receiving. The product should have not been received at the Abilene HD without inspection. I should not have received texts to pick up these items until they were delivered to the Pro Desk as "received, inspected, and ready for customer pickup".
Relief for this incident should come in the form of delivery to my house.
March 12, 2016