Rated 4.1 out of 5 by 666
Rated 1.0 out of 5.0 by Tincantreader 2.5 years later: We bought a lemon
We've had this fridge for 2.5 years. We thought we did an adequate amount of research and made the best choice. We did not. 2 of the shelves have broken and fallen off the door. The ice make recently stopped working altogether. About a year ago the ice maker stopped differentiating between cubed and crushed ice, and it ran out of ice all the time. We paid more money for bells and whistles that just don't work at all. I regret this purchase sooooo much.
October 1, 2016
Rated 1.0 out of 5.0 by SickofSung Avoid like the plague
This impressive looking and expensive fridge has plagued us with troubles from the minute it came into our kitchen!! The main problem with this unit is the ice maker. When you dispense ice a lot of water leaks into the cup first. The icemaker is always icing up around the insides of the unit. Ice also collects around the fan of the icemaker creating a jackhammer noise whereby the only fix is to unload your entire refrigerator and freezer and unplug it and dethaw it every six months. Avoid this refrigerator like the plague unless you just like throwing money away!
September 9, 2016
Rated 1.0 out of 5.0 by johninhanover water issues
My daughter and I both have this model. We both have issues with water accumulating in the bottom under the crisper tray. I think the design line is clogged. Google this model and water issues and you will find many hits.
September 7, 2016
Rated 1.0 out of 5.0 by SLAPDX Love the look, full of flaws
LOVE the look and style of this fridge, but hate the functionality and the design flaws. We've had this fridge for two years now and I seriously wish we had the money to scrap this fridge and go with something else. If you like cubed ice, forget about it. No matter what the control is set for, no matter how may times you try and adjust the ice basket, you're going to get a mix of both cubed and crushed ice. And no matter how full the ice basket is, it's going to push the ice out very slowly. Not to mention that every couple of months the ice maker will completely ice over and have to be thawed out with a hair dryer before it will start making ice again. Another design flaw is that the drain line for draining away the defrost water freezes up thus not draining the water away. Instead it deposits all the defrost water underneath the deli tray. Hope you won't mind pulling out the deli tray and cleaning that mess up periodically. And speaking of the deli tray, the rollers are very flimsy and it tends to go wonky and get stuck when you pull it out. Many people online have also complained about a noisy compressor, but thankfully we have not had that issue. Perhaps it's just a matter of time? Who knows. But what I do know is that I would not recommend this refrigerator and probably will never buy another Samsung appliance based on my experience with this fridge. I love the look of it but am seriously longing for the day when we can get rid of it.
August 26, 2016
Rated 1.0 out of 5.0 by Lynn Has not worked from day 1
This was supoose to be my dream refrigerator.It has not worked since first day.It was delivered on july 22 and its on backorder for replacement until august 10th! I have a new house three children and no refrigerator.Home Depot patches me thru to Samsung.I bought it from Home Depot and they should be the ones fixing this issue .Changed my mind on buying the washer and dryer by Samsung..This has been the worst buying experience Ice ever had.
August 2, 2016
Rated 4.0 out of 5.0 by Flag16 Good Fridge
We had a little problem with a dent in the door Got a new door and a discount for our trouble. Icemaker is very good. Always have enough ice compared to our last GE Nice and quiet.
August 16, 2016
Rated 1.0 out of 5.0 by Don Noisy and Samsung support is worthless!
Cons: Much louder than the 15 year old Kenmore that it replaced. Ice maker is slow to dispense. Doesn't seem to close all of the way sometimes.
Pros: Excellent layout - plenty of room with a very nicely organized shelving area. Well lit
Not specific to this product, but hope that you do not have any problems with it because Samsung support is terrible. The delivery guys dented the front of the unit and I've spent over a month trying to have it fixed. I'm on my 6th call where I've been told someone will call me back and they never do. Still waiting...
July 9, 2016
Rated 1.0 out of 5.0 by ChrisS Do not buy this unit...
The majority of features on this fridge are great. We are actually quite happy with most of it. However, after owning it (let me rephrase... "putting up with it") for 2 years, we're now going to sell it and buy something else.
The problem we have with it is with the ice maker. It jams CONSTANTLY. It will jam once a week, minimum. Ice will build up and jam on the side, above the bucket. The bucket is also extremely difficult to remove and even has a crack now on ours from being pulled out so many times (with brute force, the only way to get this thing out). The temporary fix we do is:
Pull out the bucket (nearly hurting ourselves each time).
Poke out as much ice jammed on the side of the release mechanism as we can.
Scrape off as much frost and ice build up all around the ice maker as we can.
Melt the rest with a hair dryer.
Needless to say, this is a painful exercise, and we're tired of it. We've researched a lot of different fridges and decided to completely avoid Samsung, and be very, very picky about other brands' models, looking for issues people have with ice makers and other features.
The ice also dispenses very slow in this unit compared to others I've used. In some, you get your ice pretty quick.. maybe 2-3 seconds to fill a tall glass halfway. In this unit, it's probably 10x longer.
Please do yourself a favor and do not buy this. No one needs the headaches with the ice maker.
August 4, 2016