Rated 4.4 out of 5 by 785
Rated 1.0 out of 5.0 by icemaker Bought this refrigerator in June of 2014. Purchased it at the Home Depot on S. Fry Road in Katy, Texas. Everything was great for about a year and a half. Then the ice maker problems started. It would frost over and we would have to take out the ice tray and chip the ice from around the mechanism. This went on for several months until the last time it happened and we were not able to get all the ice out. So, now we are faced with having to buy our ice down at the corner store. We had a repairman out and have been advised that we will need to install a new ice maker. Depending on the cost, we may just buy a new fridge. Very disappointed.
October 26, 2016
Rated 5.0 out of 5.0 by Larry Samsung 4-Door French Door Refrigerator in SS
This is the second Samsung French door refrigerator we purchased in two years because we remodeled our kitchen, then moved. The only change was adding the fourth door which we felt was the only drawback to the first refrigerator. We had it installed yesterday and already love it.
October 1, 2016
Rated 1.0 out of 5.0 by ALP Do NOT buy a Samsung appliance! Worst customer service EVER!
I purchased this less than a year ago and am already having issues. "Thank goodness this is still under warranty so I can get it fixed for free!" I thought to myself. I called customer service and very quickly I was set up with a local company to perform the repairs. Samsung told me if I didn't have a confirmed appointment in 48 hours to call back. What they do not tell you is that very few repair companies service Samsung appliances. After receiving no confirmation, I made another call to customer service who informed me that no one was able to perform the repair and that I would be transferred to the refund/replacement department to address my issue.
TWO HOURS LATER I got to speak to a human being who provided me with a ticket number and an email address. I had to email them with proof of purchase of my appliance. I still have yet to hear back with any sort of information on how they plan to proceed.
While the refrigerator itself is quite lovely and designed well with respect to storing all my items, the quality seems fairly poor. In addition, the ice maker is slow and has inadequate capacity.
Don't buy. Just don't do it.
September 9, 2016
Rated 3.0 out of 5.0 by Nurfsmom Bad icemaker design
Although I love the refrigerator, the ice maker is terrible. Not only is it very slow making ice, but the storage capacity is about 3 ice trays worth at best. Because of getting the 4th door design (middle drawer) there is no option for a lower ice maker in freezer. If I had it to do over again, I would at least just get the 3 door French door unit. To remedy this problem, I had to purchase one of the on-counter portable ice makers. :( It does not even make enough ice to handle my husband and me, let alone company. IMHO, Samsung could very easily remedy these problems by making a more efficient ice maker and at least doubling the size of the holding bin.
July 27, 2016
Rated 1.0 out of 5.0 by TKCarlsbad Big, BIG mistake
Bought this refrigerator new in July 2014 because I had an LG and the icemaker kept breaking down. Lo and behold, same thing happens with this refrigerator. Ice maker was never great, but kept breaking down after a mere year in our home. Now, less than two years into it, we have to have a new ice maker put in, that I had to pay for, and go through the added inconvenience of having to empty the refrigerator so it can defrost properly. Very, very disappointed - not what I would have expected from Samsung. Not only would I not recommend this refrigerator to anyone, I would never, ever buy a Samsung refrigerator again. P.S. middle draw for beverages is useless until you drink bad-for-you sodas - not tall enough for anything else.
August 17, 2016
Rated 5.0 out of 5.0 by CPA Glad I bought it!
I love my new fridge! It looks good in the room, it holds a lot of stuff, and it consistently cools. I also like the extra drawer which I am partially using for containers of butter or sour cream or other similar containers and I can see immediately where my desired container is without moving the stacks in the main fridge to find things. Another section of the drawer is used for tall bottles that won't fit upright anywhere else, and another section is used for snacks.
August 24, 2016
Rated 3.0 out of 5.0 by Jessica Samsung 4door fridge
I like the refrigerator. I'm a little concerned about the quality. It arrived with a cracked crisper drawer and three dents in the bottom freezer door. Samsung is sending a subcontractor to replace the freezer door and mailing me a new crisper drawer but it's been more hassle than I should have had to deal with.
August 19, 2016
Rated 5.0 out of 5.0 by Reece Happy Customer
I was concerned about the ice output after reading the reviews. We are a family of 3 and it is perfect. We had to wait one day before it started producing ice. I am happy about everything with the fridge. I especially love the flex drawer. I use it for cheese and sandwich makings. Love the preview door. Use it daily. It stays clean and makes less noise than my 2004 Kenmore side by side. Fits perfect in its spot. I would recommend. I do wish it had a second ice maker in the freezer.
July 30, 2016