Rated 3.5 out of 5Â by 54
Rated 1 out of 5Â by Upset Samsung Refrigerator - Poor Customer Service
Samsung leaves a lot to be desired when you need help with this refrigerator. My saga has been going on for 3 months and is still ongoing. This refrigerator/freezer goes into a total defrost cycle weekly. I have had the repair company here at least 6 times trying different repairs that Samsung wants them to do. Pictures were even sent to Samsung to show them the issues.
When you call Samsung you get a different person all singing the same song. I have had 10 Confirmations numbers that have gone nowhere.
Home Depot has been trying to help me but it seems to be in Samsung court and they are not bending on there so called policy. Be sure and do your research before buying Samsung.
If both Samsung and Home Depot want a satisfied customer then they will take this LEMON out of my home and bring me one that works.
I give SAMSUNG a rating of ZERO when it comes to customer service.
November 1, 2014
Rated 5 out of 5Â by mavarick Great fridge
The fridge looks and works great. It was just a bit bigger than our last and we love it. After reading other reviews I bought the 5 yr extended warranty just to be safe. The $200 cost is reasonable for this price range and with all the newer appliances and the way they are made I feel it is worthwhile on something too big to transport yourself. Our unit is very quiet and I love the different temp settings for different compartments. Water and ice maker work great and the HD delivery was great also. Haven't had to look at prices for a fridge lately so I was surprised at what I thought were high prices on all models. I certainly am glad I waited for a sale to purchase this as the listed price is crazy. Overall I think it is a great unit and we are very happy.
December 10, 2014
Rated 4 out of 5Â by BooBoo Great Concept
Great concept refrigerator. This has great features in theory just cheaply made. I shopped for 7 years and this frig was the closest dream refrigerator I could find for the money. If it were American made I am sure it's quality would be so much better. The old refrigerators would last for 20+ years.
August 8, 2014
Rated 4 out of 5Â by Nana Still confused on water filter.
Have been satisfied so far with our Samsung refrigerator, two drawers and split doors. Still trying to get an answer on the filter however. My last fridge's water filter (Maytag) could be removed and replaced easily from inside the fridge without water leakage. Have been unable to get the store personnel or Samsung instructions to comment on how to change water filter in the new fridge. I guess I'll find out when it has to be replaced. Here is a case where plain English would be good in the instructions.
September 27, 2014
Rated 5 out of 5Â by Steve Awesome refrigerator!
This is the best refrigerator we have owned. It is super quiet, can't hear it running at all. The middle slide drawer keeps drinks at a perfect temp. Nice size. I would highly recommend this refrigerator. It was delivered with a scratch on each door and Samsung is sending out two door replacements. They took care of it the same day. Great customer service by Samsung!
July 19, 2014