Rated 4.4 out of 5Â by 49
Rated 1 out of 5Â by soonrz SAMSUNG at its worst!
I purchased this product from Home Depot 10 months ago and I've already had trouble with frost AND rusting. Samsung did fix the frost issue but they WILL NOT fix or replace the freezer door where rust is developing on the stainless steel part. They said it was cosmetic and not a defect. In other words they are admitting that their products could start rusting within a few months. This is very unsatisfactory and I would highly discourage from buying this product or and Samsung product for that matter.
November 12, 2014
Rated 1 out of 5Â by Donna Not a Quality Product
I was so impressed by the scale and the bells and whistles of this refrigerator. Within the first two weeks of delivery the ice maker sounded like a weed whacker. No problem under warranty so it was repaired. Within the first 10 months the drawers shown cracks and eventually those cracks creep-ed all throughout the drawers. The shelving cracked as well. These are not the top shelves rather the bottom crisper drawer shelves and supports. The plastic is so brittle. Samsung will not do anything...why because, when I reported the issue 12 months has passed. With a sick mom, the refrigerator drawers did not seem a priority. I purchased the extended warranty and took it for granted that spending over $3K for a refrigerator would not leave me such a poor response from Samsung. The last refrigerator I had lasted 18 years and only because I wanted stainless did we get rid of it. What a waste of money. The refrigerator is beautiful but the quality is terrible. Samsung has only offered to give me the number of their parts supplier so that I can purchase new drawers and shelves. This will be the last Samsung product I buy.
November 3, 2014
Rated 5 out of 5Â by Norm Great Refrigerator, Love the looks and ease of use.
Great large Fridge with tons of features, everything works great and easy to use. The only con's to this unit is it needs to be placed in a position that is open on both sides. My installation has a wall to the right, so the door can not open completely. It does effect the performance, as we have to open both doors to access deep on the right side. Also the shelves are adjustable, but not easy for putting tall containers (2 liter soda's). Samsung has a shelf that will partially retract and helps with this.
I like all the features of this unit and though I have listed a couple of things above, we still love this this Refrigerator.
October 14, 2014
Rated 5 out of 5Â by JenM She is large and in charge!
So far, so good. With three boys and a husband, I needed a refrigerator that fit food - and lots of it. I love that in the doors we can fit gallons of milk and condiments - especially as the kids can reach the ketchup mid-meal and I don't have to get up for the umpteenth time to get it.
This refrigerator is spacious - maybe too much so, although I'm sure I'll laugh at that comment when we hit the teenage years.
My ONLY improvement is that the open door chime warning could be a little louder. Again, three boys in the house, we're not really quiet people.
And this thing is HONKING - make sure you have the space to fit it and get it in/out of your kitchen/house, The delivery men had to LIFT if over a counter - can't imagine how fun that was.
October 1, 2013
Rated 1 out of 5Â by Unhappy Complete Lemon
Bought the refrigerator in November 2013. Freezer went out after 3 weeks; Water drips out of dispenser constantly. Been repaired twice for that issue. Be careful of Samsung's warranty; You have to wait 5 to 7 business days for them to send someone out to repair. Home Depot added warranty does not start until Samsung is over. Samsung drags out the repair to use up the warranty time.
June 2, 2014