Rated 4.3 out of 5 by 211
Rated 4.0 out of 5.0 by ADD1 Great design
Very happy with our recent Samsung refrig. Better layout than our previous side by side. Freezer has plenty of space. Two things I would have preferred is a designated egg storage space and faster ice maker
September 27, 2016
Rated 4.0 out of 5.0 by Schmid Great small-space choice!
We had such restriction with our height in our hundred year old home. We didn't want a standard top freezer, so thankfully we found this one choice that would work. So far, about three months later, we are very pleased with this choice. It looks great, works great, and has a ton of space.
The only two negatives I would have would be that I miss having water in the refrigerator door, but we have simply put a jug in the fridge. The other negative would be that I do not feel the vegetable and fruit drawers pull out far enough, but that is a pretty minimal complaint!
Overall, I highly recommend.
June 24, 2016
Rated 2.0 out of 5.0 by Disappointed Left door hinge broke after first year
Just a little over 12 months after purchase, the top left interior door hinge broke off. There's a little white plastic piece covering the hinge. Now the doors don't seal as tightly as before and food is not as cold as before. I've contacted Samsung (via live chat) and have filled out a service request. I'm sure it's out of warranty already and we'll end up having to pay out of pocket for the inferior quality, but I'm waiting to hear from a service tech on that, so the jury is still out. Considering it broke after only 16 months of use, we're not impressed and would not recommend.
January 23, 2016
Rated 4.0 out of 5.0 by Kathi I love the black and it fits perfect in my space. I am just not sure about how loud it is.
The ordering process was very easy. We did get exactly what we ordered. The delivery men were wonderful, fast and efficient.
September 24, 2013
Rated 1.0 out of 5.0 by tomz Worst purchase of our lives
Bought this refrigerator new from HD in July 2013. Within months of having it, we found that most of the food was not getting very cold in spite of the fact that we had the thermostat on MAXIMUM. Samsung sent out a repair man who checked it out and measured the temperature with a tool and explained that the key was to NOT crank up the cold on the refrigerator if you wanted our food colder, but to actually turn the thermostat down and turn up the freezer thermostat. This, of course, made no sense to us, but we tried it with little or no change.
In 2014 the ice maker stopped working. A replacement was sent.
In 2015, 1 month after the warrant expired, THE ENTIRE cooling system in the refrigerator stopped working. We had to pay $250 to have a person come out to "clean out ice that had built up" in the ventilation system of the unit. When I asked why that happened, he said it's the type of refrigerator that it is and that there is no telling when or why it can happen.
2 months later, THE SAME THING HAPPENED. We had to pay another $200 to have a part replaced.
Mind you, both times this happened, we LOST ALL OUR FOOD since it spoiled in the warm refrigerator.
Around the same time the water dispenser broke from regular usage (poor design).
Last week, the ice dispenser stopped working so I had to order a new one for $90.
All in all, this $1500 refrigerator has cost me well over $2100 in repairs as well as TREMENDOUS stress and aggravation dealing with a customer service team that was the antithesis of helpful or caring to their customers needs.
Hands down the SINGLE worst big ticket item I've ever purchased in my life. AVOID.
March 3, 2016
Rated 3.0 out of 5.0 by DMB Descent refrigerator but expensive maintenance
I purchased this fridge in 2013 and it has been pretty good to us for the last few years. In 2015, the upper hinge assembly broke which wasn't a big deal as the part is readily available and very easy to replace. Shortly after this was fixed the center flap assembly between the double doors stopped working properly. It wouldn't close when we closed the left door second. We had a repair tech come out to determine that a small spring within the flap had broken and it looked to have been from fatigue of the opening and closing cycles. We soon found out that this spring ($2.50) is no longer available and you now have to purchase the whole center flap for ($140). Long story short, don't buy this fridge as this will be an inherent problem with the undersized spring in the door.
January 23, 2016
Rated 3.0 out of 5.0 by Kathy Not too happy!
The paint came off the door handles. When I complained, I was told that I must have touched the handles with wet hands. I have a dishwasher and stove also in black but are another brand and still look like new. When we called the company, they said we had to purchase replacement doors handles. Why would we do that if you can't touch them with wet hands?
October 12, 2015
Rated 1.0 out of 5.0 by Sfox7076 Would never buy from Home Depot or Samsung again
I am not sure which is worse, Home Depot's customer service or Samsung's service and product. In sum, we ordered this refrigerator to replace a GE that had broken shelves and a broken ice maker. It took 2-3 weeks to come. It came, the Home Depot installers plugged it in and ran out the door. It never got cold. We called Home Depot. After waiting on hold, we were told to call Samsung. We called Samsung. They insulted our intelligence by asking us to confirm it was plugged in and on. Yep. Only the cold is missing. We were told to call Home Depot back to discuss with them. Home Depot then tells us to call Samsung back. We do. We are told they need to schedule a service visit and they will contact us in 4 days to schedule it. Being proactive, I called the local Samsung repair center. It was going to be 10 days to come see the fridge (they are likely too busy with exploding phones and washing machines. Well, it's not 1875 so I need a refrigerator. We ordered another brand from another store and it arrived in 2 days. It has worked perfectly. I had to wait 8 days for them to pickup the fridge, let alone for them to look at it to fix it. Regardless, I lost all the food. Home Depot offered me free pickup (wow ice in winter) for my trouble. They claim they will refund my credit card. They have not. Samsung won't pay for any of the food I lost and neither will home depot. Why? A technician didn't come confirm that the refrigerator was broken. It could have been user error. Right. It wasn't in demo mode. I am not an idiot and I cannot live two weeks without a refrigerator. So, if you want spoiled food, Home Depot to keep your money and for them to call you stupid, order this fridge.
October 20, 2016