Rated 4.4 out of 5 by 62
Rated 1.0 out of 5.0 by Unhappy Unhappy Customer!
Less than a week in my home - ice maker problems. Ice is always wet, resulting in water pooling in the little tray under the dispensing unit. Home Depot insists Samsung needs to come out before we return it to store. Appt scheduled today; Samsung just called to say sorry, Samsung has been misquoting appt times, and they cannot come out today. Unacceptable service.
And this unit is loud. I can hear it running from other rooms in my home. Annoying.
It's going back to the store, and I will never consider another Samsung. You only have one chance to make a good impression.
February 12, 2015
Rated 5.0 out of 5.0 by Hero Everything we need/want in a refrigerator
We bought the item online. The shipping was scheduled in a timely manner and the delivery/setup went well.
May 13, 2014
Rated 4.0 out of 5.0 by DoubleL Awesome fridge!
Spacious fridge and freezer space. Absolutely love the separate drawer, it's so convenient for the things you access the most. Fridge doors easily accommodate large beverages. The slide-in shelf is handy when you have something tall, like a wine bottle. I wasn't sure I was going to be a fan of the bottom-drawer freezer but I've found I really like it. I also like the door chime in case the door doesn't get closed completely. My only complaint is the ice-maker and dispenser. The ice bin is quite small and difficult to pull out. The through-the-door dispenser is nice, but is very slow (at least compared with my previous one) to dispense ice and you have to hold your glass right up to the top of the compartment or ice falls on the floor. Overall, I'm very pleased with this fridge and it looks great, too!
September 17, 2014
Rated 5.0 out of 5.0 by Jack Best refrigerator that we have owned.
The delivery and removal of the units went smoothly. After the delivery setup went well and learning the setup procedure was well written.
January 20, 2015
Rated 4.0 out of 5.0 by Telch beautiful machine-poor quallity ice cubes
My wife and I love this appliance. I have only one complaint. The ice produced by the machine is not frozen very solid so it melts very quickly and in the cubed setting many of the ice cubes are broken into little pieces which adds to the fast melt problem.
June 10, 2014
Rated 3.0 out of 5.0 by CamJB Beautiful Fridge, But VERY Noisy
We love the look of the refrigerator, and the separate deli drawer. However, we have an open floor plan in our house and the noise of the motor running several times an hour, is horrible. We have had the service people here who tell us this noise is normal. BEWARE...extremely noisy. Also the ice maker does not function well. Ice cubes come out looking opaque and old (even though we use it all day) and we cannot get full cubes, even though the "cube" button is on. The very best we get is a mixture of cubes and crushed ice. So, if you don't mind the nearly constant loud motor running and are happy with cubed AND crushed ice at the same time, this is a lovely fridge.
January 18, 2015
Rated 1.0 out of 5.0 by notahappylady Will not order another Samsung product
Ordered from HD.com on Jan 31st for Feb 14th delivery. Samsung decides on Feb 13th to change my delivery date to the 20th WITHOUT contacting me. After multiple hours on the phone with HD AND Samsung I was at least able to get my other items that were supposed to be delivered on the 14th. The fridge was delivered on the 21st per my schedule. Three days later and all of the items in my freezer are thawed. I have it set for -8 degrees which is the lowest setting and NOTHING is frozen. Can't get through to support on the phone, shocker, so I do the "chat with us". I am told to take everything out of the freezer and that someone will contact me within two business days to follow up on my complaint. WHERE THE HECK AM I TO STORE MY FOOD UNTIL THEN?!?!? Having spent $2,600 on a brand new appliance and more time dealing with them than what I would like, I will NOT be purchasing another Samsung product. Customer service is a joke.
February 23, 2015
Rated 5.0 out of 5.0 by Tsfosse Amazing fridge!
Amazing amount of space! I am so in love with this fridge! Set up was a breeze! I've heard it's loud, but mine is not, not with the ice, not running, never loud. I love all the extras too, like the quick freeze, and the fridge drawer that I can make my own temp! I love it all!!!
December 10, 2014