Rated 3.4 out of 5 by 247
Rated 3.0 out of 5.0 by ImAYinzer Disappointed
I've had this washer for two years and have experience two major problems. The first had to do with a part affecting the spin cycle and when the repairman came out to fix it, he stated that this is a common problem with the Samsung washers. The other day, a seal at the water intake broke and my laundry room got flooded. We have a lot of Samsung products and are usually very satisfied, but I'm disappointed in this washer.
January 2, 2015
Rated 5.0 out of 5.0 by Cynde Large Top Loader Washing Machine
The instructions were easy to understand and it runs so quiet with less water usage.
January 4, 2015
Rated 1.0 out of 5.0 by SadSamsungMachine Just doesn't last....
Dont buy a samsung washer - they do not last. I bought one of these units and was fairly pleased with it. It is quiet and does a good job washing. However after less than 18 months, the tub separated from the bottom and exposed sharp edges and it would no longer spin. Had to trash it because the cost to repair was going to be more than a new one.
December 21, 2014
Rated 1.0 out of 5.0 by Mnwoman1 Poor quality
I purchased this product a year and a half ago. This past Sunday it stopped spinning and wouldn't drain. Come to find out there was a "product bulletin" put out on this washer because the pumps are going out and leaking. A washer should last longer than a year and a half. Not satisfied at all and will not purchase another samsung washer.
December 18, 2014
Rated 1.0 out of 5.0 by Dissatisfiedwasheruser Not pleased with the washer!!!
I've had the washer and dryer going on 5 months and the longer I have the more dissatisfied I am. The dryer works great, but the washer is not cleaning my clothes properly. It will not dissolve powdered detergent and it's high efficiency detergent!!! I'm having to wash loads twice due to this problem and due to clothes still looking dirty. Which is wasting my time!!!
December 13, 2014
Rated 2.0 out of 5.0 by Unsatisfied2015 Horrible purchase
I've had more trouble with this washer, had call for repairs 3 times in the first year. Constantly giving me trouble, clothes never appear clean anymore will never purchase this brand of washer.
December 14, 2014
Rated 4.0 out of 5.0 by Tackboard Great features in this washer and dryer set.
Been very pleased with the Samsung washer and dryer purchased last year. Amazing what a difference it makes to have the newer technology such as direct drive in the washing machine. Now we can take out the load out of the washing machine and into the dryer and the drying time has been cut in half, a great energy savings. Lint collector in the dryer is also a plus- catches 99 % of the lint- have never had to clean outside vent area to date.
Easy enough for me to use and a happy wife she is , when I step in to help with the laundry.
November 7, 2014
Rated 5.0 out of 5.0 by VickieCyber Awesome washer!
Outstanding job washing clothes and especially great being able to wash bulky bedding.
December 3, 2014
Rated 5.0 out of 5.0 by washerWoman1 Good Deal
Considering the outside dimensions, the capacity is surprisingly large. The control panel is well organized and intuitive, making the learning curve shallow. We went looking for a good basic washing machines and we got one. The ten year warranty gives me piece of mind knowing I am covered for the next decade.
November 23, 2014
Rated 5.0 out of 5.0 by Alwayswashing Love the "happy song" when it is finished washing
This is like "good job done" after washing. I do a little dance to the music. I get the washing done and a little exercise all at one time.
November 29, 2014
Rated 1.0 out of 5.0 by JAYWIL DON'T DO IT!
THIS TIME IT IS THE DRAIN PUMP! SINCE BUY THE WASHER IT HAS BROKE DOWN 3 TIMES IN 3 YEARS. IT HAS NOW COST ME MORE IN REPAIRS THAN IT COST ME TO PURCHASE THE WASHER.
NOW LOOKING AT THE REVIEWS I SEE THAT THE SAME PROBLEMS ARE HAPPENING TO A LOT OF OTHER PEOPLE. I BOUGHT SAMSUNG BRAND BECAUSE I LOVE ALL OF YOUR OTHER PRODUCTS. BUT THIS IS A LEMON OF A WASHER.IS THERE ANYTHING OR HELP SAMSUNG IS WILLING TO OFFER FOR THIS WASHER.
October 15, 2014
Rated 4.0 out of 5.0 by ppreacherswife Great, until today
I loved my washer up until today. Earlier it started making a horrendous noise, and shut down. When my son checked it out it seems as if the drum is rubbing so bad it is melting the top part of the drum. It figures the washer is just over a year old, so out of warranty.
Other than that, it works great, we have loved it!
October 23, 2014
Rated 1.0 out of 5.0 by sadanddisheartened LOSER of a WASHING MACHINE!!!!!
My Samsung washer is less than 2 years old.
The drain pump broke and had to be replaced within 9 months.
The washer stopped draining again @ 14 months. I had to have another part replaced.
As of July 2014- the washer shakes violently and will not properly spin dry the clothes.
It is not under warranty now but Samsung is sending someone to look at it.
In the meantime I have to wait a whole week for the tech to come while I do my laundry for our family of 5 @ the Laundromat!! NOT COOL:(
The only redeeming feature to this model is the tune it plays @ the end of the wash cycle!!!
August 24, 2014
Rated 5.0 out of 5.0 by jackc63 After repair, washer works great.
This is an update to my washer repair of September 2013. Since the repair was completed, my washer has been working flawlessly. I enjoy how well the machine washes clothes and spins them almost dry. Thanks Samsung for making the necessary repairs in a quick, efficient manner.
October 5, 2014
Rated 1.0 out of 5.0 by SamsungGarbage Less than two years old the water pump failed.
I think the review title says it all. A less than two year old washer's water pump stopped working. Junk.
September 30, 2014
Rated 5.0 out of 5.0 by Treehugger07 Good
I like that it washes my clothes better then old washers and it does not use as much water.
September 16, 2014
Rated 1.0 out of 5.0 by kanopolislady Dirty clothes
This machine does a horrible job of washing clothes. After owning this washer (WA400PJHDWR/AA) and the matching dryer for a year, I have found the only way to insure my laundry is clean is to use boosters with the laundry detergent and allow the clothes to soak. We have a water softener and I have tried many different detergents with this washer and no matter what I do, unless the clothes are VERY LIGHTLY soiled, the wash comes out dirty. I am also disheartened by the length of time it takes to wash a load of clothes, which is infuriatingly compounded by the fact that I am forced to soak nearly every load I wash. Also, the automatic sensor settings on the dryer do not work. I have resorted to using only the timed dry cycle because even after setting other cycles to 'very dry' the clothes came out damp. If you are looking for a top-loading washer with matching dryer, keep on looking!
August 25, 2014
Rated 2.0 out of 5.0 by aldi Does not rinse well
I am disappointed in this product because it doesn't rinse thoroughly. I can't control the water level. The clothes come out feeling a little soapy and sometimes there is white film on them. I was told to use less detergent, but this has not thououghly solved the problem.. Although it is less than a year old, I am considering replaceng it with a machine that allows me to control the water level and agitates the clothes better, perhaps one with a spindle
August 13, 2014
Rated 5.0 out of 5.0 by Klondike1216 This washer ha tons of capacity
I am amazed at how well this washer performs. Easy to under stand and operate.. Set dial and machine doe all the settings for you. You can manually set if desired. I like the easy way. I actually look forward to doing laundry.
September 3, 2014
Rated 4.0 out of 5.0 by JTDB I like this, but have concerns
Overall, I would like to give this an excellent rating all around, but I had to have the pump replaced after about 20 months of owning this. (This seems to be a common problem, as I found it mentioned by several other owners on the internet.) Also, it doesn't seem to clean as well as it did at first, but that could be due to the pump breaking down. I will have to see as I wash more with the new pump. (but again, a common internet complaint.) The style is good, and I love all the different settings, especially the delicate/handwash cycle. There is also a self-cleaning cycle. It also handles nice big loads. The musical tones that play when a cycle is done is pleasant, and much nicer than a buzzer. Just keep in mind that this is an HE machine and needs only a little of the HE detergent, clothes spin at a high rate of speed, and will sometimes feel almost dry when you take them out. Keeping the top open between washes will keep away musty smells, as will running the empty machine with some bleach.
August 26, 2014
Rated 3.0 out of 5.0 by Tkay123 washer
So far I have not had any trouble with this washer. I am used to the old washers that filled completely up to wash clothes. This one you can not fill with water while the door is open, therefore you can not wash out your soap cup. As to me there is not a lot of water to wash clothes, It does not have a setting for small med and large loads it senses and fills accordingly.
So in other words it fills with a smaller amount of water several times. That part is good, so your clothes is not washing the entire time in dirty water.
July 12, 2014
Rated 1.0 out of 5.0 Extremely DISAPPOINTED
This machine DOES NOT clean clothes properly. We bought this product along with the dryer last year November and I've tried all the settings but it isn't doing what it's supposed to do. We also bought this because I recently gave birth and knew we wouldn't have time to go to the laundry matt. His clothes still have food particles on them after washing. What's the point in having to wash clothes 2 more times in order to get them clean? Even our clothes don't get cleaned. I have always used pre-treaters and bleach when I would do laundry at the laundry matt and our clothes came out clean. I am doing the same thing at home and stains are still there. Do not buy this washing machine, you'd be wasting your money.
June 4, 2014
Rated 3.0 out of 5.0 by Samsungasaur Faulty pump leaks water and will flood your laundry room.
Pump motor housing broke one year after purchase. Now two years after purchase, washer is leaking again. Features are good, not sure why it doesn't remove more lint, but perhaps this is common for HE washers.
August 18, 2014
Rated 4.0 out of 5.0 by Meangene11111112 Good product
This replaced a 4 year old washer and I love this one. Very quiet... You can configure everything, even calibrate the empty weight... We have had it for almost a month and I am very happy with this product
August 18, 2014
Rated 5.0 out of 5.0 by iceman1518 Washer does a great job
We've had this washer for a year now and it is very efficient. It was washes loads with a minimal amount of detergent, to include my 6 year old son's clothes. Great washer for the price and it is quiet.
August 17, 2014
Rated 1.0 out of 5.0 by sudallace DO NOT BUY! MONEY PIT
Bought this washer and within 13 months of easy use it has broken twice!! The cheaply made water drain has broken completely off and left our second floor flooded in a matter of minutes. Not a leak a complete downpour of water ruining our ceilings below.
August 13, 2014
Rated 2.0 out of 5.0 by Butterflyangel69 Good for 6 months and then.....
We bought a washer and dryer together on the same day and had them both for about 4-6 months then one day the dryer caught on fire! My whole house smelled like smoke, had to call the fire department because it was smoking so bad and as soon as they took it outside it burst into flames! 3 days after that the washer leaked about 12 inches of water all over my floor and then just stopped working all together. Samsung was great about the whole thing though, they came and got them both and I got a new set within a week! Just crazy how both of them stoped working within days of each other.
May 20, 2014
Rated 2.0 out of 5.0 by sparkleslikeglitter Love/Hate Relationship
I love the sleek design, and overall appearance of this washer. I love the buttons, and the little song it sings at the end of a load, and when it turns off. I love that it has a great Energy Star rating. I love that it uses such little water. The washer, in a nutshell, is beautiful. I hate that the first one I bought, the very first load, had some strange malfunction where the tub kind of melted. I returned it to the store, and they delivered a new one the next day. It does not seem to wash well, whether the load is heavy duty, bedding, or normal. My clothes come out a little less than the clean I'd like. I trudge on, using every manner of laundry trick I know of to keep my clothes looking lovely. Here we are, just a tiny bit shy of two years after the second machine was delivered, and the tub will not stay balanced. I have used every method in the manual (which I still have), and even calibrated the machine again. Nothing seems to keep the machine balanced. My loads aren't unusual, it just suddenly started becoming unbalanced during the spin cycle. This will have to be repaired by a professional, which will have to be paid for by me, because it is almost two years old. I am so thoroughly disappointed with this washer that I cannot even fathom buying the matching dryer (which I had planned to do, literally, this week). I have had enough. I'm just so disappointed and upset. I won't buy another Samsung washer ever again, no matter how beautiful the machine is.
August 21, 2014
Rated 5.0 out of 5.0 by sue283 Love It!
This machine is great.I love that it senses how much water it needs to wash the load. It can wash so many more clothes than my old washer. The clothes come out really clean and there is not as much lint in my lint trap as my old washer. I also love that it sings to me when it is done.
August 3, 2014
Rated 4.0 out of 5.0 by BCLEAN4U GREAT PRODUCT
QUIET, LARGE LOADS,CLEANS GREAT
ECONOMICAL AND ENVIRONMENT FRIENDLY
August 13, 2014