Rated 4.2 out of 5 by 820
Rated 4.0 out of 5.0 by Gillig56 So far so good....
Since we've been using this Washer for only a few weeks, I'm hesitant to give a rating higher than good, as I said, so far so good!! However the little times we used this washer it's performed as expected. There are far more setting to explore when the situations calls. I suspect the nicest thing so far is the lack of noise, very very quiet.
August 2, 2016
Rated 1.0 out of 5.0 by DISB Buyiing this Washer Was An Absolute Nightmare!!!
Within 24 hours of purchase, had to contact Samsung because of excessive vibration. I was told to calibrate the washer (Home Depot installers failed to do so at time of installation) to resolve the problem. The problem was not resolved. Went to the Home Depot store and complained, they contacted Samsung on my behalf and sent back out the installation team (Not a Samsung warrant technician). 2 weeks later the installation team arrived to inspect the washer, they only opened the door, spun the drum one half turn and said it was defective and would recommend the Samsung the unit. The total time spent to inspect the unit was less than 5 min. in the home. 3 weeks later Home Depot delivered and installed a new washer. I made sure that this time the installer calibrate the drum before he left. Once again after the 1st use, the same issue excessive vibration! Again, went to Home Depot store and requested that Samsung units be picked up and I select new units from a different company be delivered and installed. Home Depot said that it was not possible to return them and Samsung could only repair them with their warrant technician. I demanded that Home Depot arrange this repair, as I had already spent many, many hours on the phone as well as driving to their store to resolve the issue. The sales associate then brought over the store manager and he instructed the associate to call on my behalf for warranty service. This phone call took over an hour to complete, only to find out from Samsung that they do NOT have warranty technicians to service washers in my area (Santa Barbara). Samsung said that they look further into it and call me within 24 hours, to give me final instructions of what would happen next...They never did call me back! I had to call Samsung again myself and go through the scenario all over again, which took another hour on the phone only to be promised a call back from Samsung's upper management. 5 days later, I received a call fro Samsung that they would refund my money in full. They requested I fill out many forms of paper work, pictures of the dryer power cord (not defective washer?) being cut. About 30-45 days later, I finally did receive a check for the refund from Samsung. This entire ordeal was just appalling from beginning to end and lasted over 3 months! Do Not Purchase this washer. It is a poor design, jumps around on the floor and squeaks unlike any washer I've ever had. Samsung's customer service is absolutely the poorest from any company I've ever had to use. Be sure to read reviews away from Home Depot, watch YouTube video's on these washers and beware of this washer's performance!!!!
October 11, 2016
Rated 1.0 out of 5.0 by MarkH junk
Poor design. Excessive mold issues. Failed at only 5 years. Major part defect that Samsung won't acknowledge exists in front load machines.
Repair cost $400.
See pictures I will try to add.
October 2, 2016
Rated 1.0 out of 5.0 by alphaSco Control board fails after 2 years
Beware of Samsung washers--the control board failure is well-documented, although we didn't realize it when we bought ours. Two years out (and just past warranty), the control board failed, and we are out a washer. It costs over $100 just for the replacement part, not to mention labor. Others have complained that the replacement control boards fail just as often, so it looks like a $250 fix every two years.
October 8, 2016
Rated 5.0 out of 5.0 by Renee Samsung washer
Great washer, really like all of options that it has to offer.
October 19, 2016
Rated 5.0 out of 5.0 by Tracy Very Happy
We have had this washer for a few weeks now and are very satisfied. No issues at all.
October 13, 2016
Rated 1.0 out of 5.0 by Dissatisfied Terrible noise maker
This has been the worst experience. The first unit arrived with a broken display. It was replaced, but the crew at first refused to take the original unit, even though I had arranged it. I had to get on the phone with home depot while they were here to get them to take it. The second unit nearly moved across my laundry room floor during the spin cycle, it would stop spinning after a huge racket, try and rebalance then continue to make loud banging noises, vibrate and come off the floor. I called Home Depot they took a week to send a team to try to rebalance it. The team put a level on it, tinkered around balancing it, and said it was fine. It wasn't, it was worse. I called Samsung and was told it was basically my problem, I insisted on speaking with a manger. They finally arranged for a service person to come. The first service company said they couldn't come, Another service repair person came and laid on the floor for a half hour trying to balance it. He told me that these models are notorious for making noise and not balancing well. It got a little better after he came, but as I've used over the last few weeks the problem has gotten worse. I hate this product.
October 15, 2016
Rated 4.0 out of 5.0 by Stacie Love
Had them for 3 weeks now and I Love them so far! My clothes come out looking and smelling great!
October 11, 2016