Rated 4.2 out of 5 by 821
Rated 1.0 out of 5.0 by FBCoach Stuck on Rinse/Spin Cycle
I have owned this washing machine for a year and a half. Initially the machine functioned well, but over the past several months we have experienced significant issues with the machine running continuously. The machine also shakes violently during the spin cycle. Conveniently for Samsung, we did not experience any of these problems until after the 12 month warranty had run out.
The machine gets stuck in a loop during the rinse/spin cycle, and will run for several hours. Cycles must be stopped manually, and the clothes are sopping wet when finished. Clothes are being ruined because colors are running and staining other items.
We have tried all the trouble-shooting tricks that Samsung suggests, but to no avail. We use a cold water wash to avoid shrinking our clothes. We have heard that the issue is not as prevalent when a warm or hot water wash is run but don't want to shrink all of our clothes by doing so.
Machine is touted to be water and energy efficient, yet cycling for hours must outweigh any of the purported efficiencies.
October 4, 2016
Rated 1.0 out of 5.0 by kraej Expect NO help whatsoever from Samsung Customer Service.
I have spent close to $5000 on Samsung products in the last two years. I will not purchase another Samsung product. Samsung has no interest whatsoever in helping their clients in case there is a problem. I purchased a washer and dryer recently. I also purchased pedestals for each. One pedestal arrived damaged. Home Depot was great. The delivery people were great. The Samsung Customer Service was horrible. It took almost a month to have the products delivered. That is an unreasonable period of time to go without a washer and dryer that one purchases for over $2k. If you purchase from Samsung and have a problem, expect no help whatsoever from Samsung in expediting a delivery on a damaged item. They will give you no help whatsoever in working with your schedule. Most people work. That is normal. You have no ability to request any help in working with your schedule. I do not blame this on the customer service people. They are simply extending the policies of the Samsung Company. Samsung makes there choices. they choose to have no concern for the issues of their customers who spend thousands of dollars with them.
October 3, 2016
Rated 5.0 out of 5.0 by Bill Love the new Samsung washer
Saves me water, electricity and cleans all laundry extremely well.
October 4, 2016
Rated 5.0 out of 5.0 by Tina Love it
I'm so happy about this washer, have no problems so far at all. Lil bigger then my old one so it's bit tide in my laundry room now, but washer is great
October 4, 2016
Rated 5.0 out of 5.0 by Mam Great Buy
I am very happy with my washer! It's high powered and efficient (and it even sings when it's done!) I couldn't be happier!
October 4, 2016
Rated 5.0 out of 5.0 by MICHAEL I love them!! They work great!!!
I always owned top load washing machine and I was skeptical about going to front load.
I used to let clothes pile up for weeks because i hated doing laundry.
I now enjoy doing my laundry. The first week i owned it ,I would watch the whole show it was putting on, back and forth, back and forth. It puts on quite a show.
I have had the washer and drier set for a year now and I could not be more happy with them.
All of the things about not having enough water, can't add clothes, takes longer etc.
I found all of them to be not true. At first you will question if it is getting enough water but it knows what it is doing and it works like magic, cleaner clothes than before!! Don't mess with trying to turn up the water like some try to do.Don't do it, It's works just fine.
As far as adding clothes, it is not any big deal either, don't need that little door they sell on other units.
You just push pause, wait about 3 seconds, the door unlocks and you put your clothes in. I don't understand anyone's issue with it.
As far as it taking longer, I don't think so either. It really doesn't take the 1 hour it will say, plus the drier works so much faster than my old one. If you are in a real hurry , you can always use the quick wash setting it has.
I usually never write a comment when something is working good, usually I like most only write a comment if they had a bad experience. I am so impressed with this unit that I had to pass on my experience I have had with this great washer and drier.
St Petersburg, FL
October 1, 2016
Rated 5.0 out of 5.0 by emilyl Freakin' Sweet!
This washer is incredibly user-friendly. It's also enormous and can wash twice the amount of laundry that my former machine was capable of washing. The clothes are also clean and in good shape after they come out.... Which seems like the absolute lowest common denominator for a washing machine, but whatever.
August 28, 2016
Rated 3.0 out of 5.0 by HCC Disappointed!
UPDATE: RETURNED BOTH WASHER AND DRYER AFTER 2 MONTH OF TRYING TO GET A DRYER THAT WAS NOT DAMAGED. (Out of 4 dryers not one was good.) Would have loved to keep the set if they were not repetitively damaged machines. I do not like dealing with the 3rd party delivery service. Those in charge are extremely nice but the men delivering are not careful with the products or your home!
This is my first front load washer and the first new washer in 15 yrs. Yes, that is how long my old washer lasted! So my review is not one of an expert or experienced washer purchaser.
Overall I love it so far. I have had it about a month.
Cons that I have noticed which may be with all front load washers:
**We have not been able to get the washer "leveled" The level say its level but the washer still sounds like it is going to jump away at some points during the wash/rinse cycle:/ (After 30 min trying to fix this the delivery service said this was the machine not a leveling issue!)
**The door doesn't stay slightly open nor does it open back far enough to be left open in my tiny area, therefore the washer doesn't really get aired out. I always left the lid open on my old washer and never had a problem with odor or mildew, this one concerns me.
**Our clothes seem to have a bad smell if they are left for any amount of time. A load in the old washer could sit for a day before I dried them!
**Cold cycles take over an hour to run!
**Because it has had to be moved out so many times to unstack and restack the dryer we bought the same day the plastic on the back leg has been damaged:(
(1st dryer delivered with huge dent, 2nd controls pushed in, 3rd smoked and had a rattling sound and # 4 subtle thumping and then stopped working.)
**Love the cute tune that plays when the load is done
**Love that the door has to be closed to start a load and locks after a certain point
**CHILD CONTROL LOCKS!
**My clothes are clean and it uses less detergent!
**Super speed spin means less dry time
**Like that it has so many options including quick wash
**Love that I can wash my king size comforter in it!!!! It will hold almost twice what my old washer would
**I like the steam option but I have only used it once so far
**Its actually relaxing to watch it run.....lol
September 11, 2016
Rated 5.0 out of 5.0 by Joy Love it!
I bought this washer along with the Steam dryer and I love them. My clothes come out nice and clean and wrinkle free.
September 6, 2016
Rated 2.0 out of 5.0 by Angelina Don't bother! If you value your time and sanity don't buy!
This Washer is fine if you want a washer that sounds like a jet and upon take off of the spin cycle dances around (WITH ANTI VIBRATION THINGS ON BOTTOM) like it's doing a hoola hoop. And BE WARNED>>>>IF you place the dryer on top you CAN NOT get it worked on by the service warranty. So Home Depot will be more than happy to not tell you that important detail.
August 8, 2016
Rated 4.0 out of 5.0 by JWM We shall see...
Washer has adequate amount of features, runs quiet, washes clothes well. Hoping that this model holds up better than previous Samsung model purchased in late 2011. The previous model drum bearing went out and caused me to purchase a new one. Hard to rate quality/value/energy efficiency in a new appliance less than one month old.
August 16, 2016
Rated 4.0 out of 5.0 by Smitty Great Washing Machine
Great product love the quality of the product so far and great and fast delivery
August 24, 2016
Rated 5.0 out of 5.0 by Samsung Great purchase
Looks great, efficient and easy to use even with the many features!
August 18, 2016
Rated 1.0 out of 5.0 by jpmiller1398 Dont buy from Samsung
That got the description right it is a "Special Buy". Bought this washer less than 18 Months ago and just had to spend almost 600.00 in repair costs. Took almost 3 weeks to get a Samsung authorized repair person to look at it. Run very fast away from the Shiny Washers and Dryers they are not worth it!
August 12, 2016
Rated 5.0 out of 5.0 by Sam1963 Great Purchase
Great machine, looks modern and cleans my clothes as expected.
August 16, 2016
Rated 5.0 out of 5.0 by Mom Great choice
Very good washer, very quite, centrifuge almost dries clothes and so far everything is clean too:)
August 3, 2016
Rated 5.0 out of 5.0 by Trish Very pleased
I love this washer. We purchased it because our 9-yr-old dryer's control panel burned out (literally). We decided to buy a set. The washer is quiet and does an excellent job cleaning even the nastiest (mud and sweat) clothing. We have two pre-teen boys. Need I say more? The kids even love the washer! Why? It plays you a song when it is finished. No, really. An actual song. And if that song goes a little long and becomes more annoying than entertaining, you can turn off the sound! Anyone know where I can get a button like that for my boys?
My only complaint isn't really a complaint. I'm just adding it so you'll know what to expect. The door is a little difficult to shut. It takes a pretty firm push rather than just a slam. The great part about that is that it is very sensitive and will alert you immediately if the door isn't completely sealed.
July 26, 2016
Rated 5.0 out of 5.0 by Boxster Amazing
This product is very modern and work perfect and silence
August 9, 2016
Rated 5.0 out of 5.0 by connie Love it
I my front load washer it is so quiet and it cleans so well. It's a really large washer
August 2, 2016
Rated 5.0 out of 5.0 by KC Great product!
The washer performs well and looks great too! It runs quietly too.
August 2, 2016
Rated 4.0 out of 5.0 by KSK5791 Generally exceeds expectations
Overall I am satisfied. Usage could be a little more intuitive.
July 26, 2016
Rated 4.0 out of 5.0 by sher Very nice
Is it me, or are these things getting lower and lower to the ground so you almost have to buy those under drawer booster things?
Good looking and good quality. I only marked down one star because the drum sits so low. Good luck fishing out that loan sock way in the back of the drum if you have Trex arms like me.
July 26, 2016
Rated 1.0 out of 5.0 by Linda Very disappointed
For the record I did not pick this set my fiancé did. Anyway purchased in 2014 and machine is now broke. Tech has already replaced whole wire harness and it still didn't fix issue. Samsung customer service don't care not their problem they said. Paid over $300 to get wire harness replaced and now have to have another tech come out to see what's "really" wrong with it. Already missed work twice and now have to miss more. I got error code saying motor issue which is under 10 year warranty but the tech said was wire harness. Now I am down a washer and wasted money. The washer is junk and doesn't last at all. In reading these reviews i so wish he wouldn't have picked this brand but said there was a sale. Don't waste your money on this product. The soap dispenser also doesn't drain water unless u open it and leave it open when u r done with a load.
July 6, 2016
Rated 1.0 out of 5.0 by Mel Broke after 2 years
Beware looks good but broke down after 2 years. Costs more to repair and when I spoke to Samsung,was told they can only send parts to authorized Samsung (repair) dealers . Will cost more to fix. Our appliance guy recommended us to not even purchase any digital washer anymore and just stick to old school washers. Last longer and cheaper to repair.
July 22, 2016
Rated 5.0 out of 5.0 by sbridges4 Great washer!
You can do a lot of laundry at one time in this washer. It cleans your clothes really well. I would definitely recommend this for larger families to save time and money on water and electricity.
July 19, 2016
Rated 1.0 out of 5.0 by irma don't do it
I purchased this combo last year. I noticed that my clothes take forever to dry. Recently it has been getting stuck at two minutes. It will stay at 2 mins for about 20 mins. We called homedepot.com and they sent someone to fix it. I have had two service calls and this issue is still happening. They tried to blame it on the laundry detergent that we use, but I am confused because we use an energy efficient detergent. I would not recommend this set at all.
June 21, 2016
Rated 5.0 out of 5.0 by smith great
the washer works great, for those of you that cant figure out why it is staying on 1 minute for so long go to quick wash because depending on the cycle chosen it has a moisture sensor try quick wash clothes will be clean and done in 25 min. other than people that haven't read the book and don't understand the features I would highly recommend this set very quite works great and is quick.
July 8, 2016
Rated 1.0 out of 5.0 by rzskyliner34 terrible machine
Do not buy this machine, a few months after the purchase it will start leaving water inside and your clothes dripping wet. Samsung will send several technicians but can’t resolve the issue. In the end you will be stuck with an expensive defective product.
June 27, 2016
Rated 5.0 out of 5.0 by Hani Amazing product.
One of the best machines out there. I can feel my clothes are very washing very nicely and clean. The multiple choices for washing clothes is even better. Really good machine. Recommended
July 12, 2016
Rated 5.0 out of 5.0 by Mike Quality Purchase
Pleased with both the installation and the performance so far.
July 5, 2016