Rated 4.4 out of 5 by 613
Rated 5.0 out of 5.0 by LRP9979 Wonderful Washer
I love this washer. I love the different settings allowing me to change the wash time, water temp, spin speed. And it's so quiet I hardly know it's running. I actually enjoy doing the laundry now.
August 9, 2016
Rated 1.0 out of 5.0 by Samsunghater Don't buy Samsung Waher or Dryer!!
I bought a Samsung washer this past year. It was performing just fine until one day a screw in the lid of the washer rusted out and the glass pulled away from the frame of the lid. I did not buy an extended warranty and the one year warranty had expired 2 days earlier!
I called Samsung to try to get them to fix it for free and they would not. I believe a screw in the lid of a washer should be rust proof! The repairman I called says that the Samsung brand of washer/dryers break all the time and he would NOT recommend buying them.
My Samsung matching dryer that I just purchased in January has started making a horrible noise while the clothes are tumbling and now I have to call a repairman for that as well. Stay away from Samsung!
September 3, 2016
Rated 2.0 out of 5.0 by Adjuster13 Not a bad product, not great.
First issue I had was with delivery. The guys literally dropped it out the back of a truck and bounced it on the ground on its packing. Inspection showed no damage that was obvious and what choice do you have at that point in time. The guys unpacked it, removed most not all the packaging. Right after they left we found a dent under a paper taped to the rear, again what do you do at that point its hidden and its not a big deal. The machine also had black soot on the exterior like they drove around all day with the rear door of the diesel delivery truck open, we cleaned it. Again what can you do when you need the machine.
The machine it self is an OK value. It broke down week 1 or 2 and we had a real problem with Samsung service. Samsung put me through my paces, it it plugged in, is the water on, did you turn it on, you know the stupidest questions you can imagine read off a cue card for 20 minutes After all that they refused to help us because the machine was less then month old. They sent us back to the store, we bought it on line so the call began. After about 15 calls one of the guys in install and delivery told me to call the Selden store because even though we bought it on line it was recorded as a sale from Selden.
The appliance manger at the Selden store, David, was awesome. David told me flat out he didn't have any idea why Samsung did not help or how he was going to straighten it out but he would. He promised me a call back. Before I could possibly be disappointed David called me back. He explained Samsung would be calling to set up a service appointment,
Shortly after Samsung called. An emergency appointment due to my escalation call and the fact my machine was broken was made, week and half wait. The service guy Tony from Samsung was great, but he had to go through all the steps. In the end the water flow solenoids were determined to be defective, they actually had corrosion on them. Tony had the parts and fixed it right up.
In the end I bought a relatively cheap machine and I got a relatively cheap machine. This was our second and last Samsung. There phones my be good, but their appliance are not so great and their phone service/support is terrible. Again if you do need them and you Get Tony your in luck he is great!
June 7, 2016
Rated 5.0 out of 5.0 by csilk2 Love it
Capacity to hold a large load. Very quiet. Cleans well. Love the steam and allergen cycles.
September 6, 2016
Rated 3.0 out of 5.0 by Janitor Sqeaky and vibrates a lot
After having an LG direct drive washing this machine is a great disappointment. The Samsung washer squeaks and bounces around on the spin cycle. The LG was rock solid, hardly vibrated and was quiet.
August 16, 2016
Rated 1.0 out of 5.0 by Frustrated Never again
Had to wait nearly 6 weeks to get the washer delivered. Was installed but water connection was leaking. Installers came back and fixed the leak. Started the first washing cycle and the machine wash leaking water when it drained. Called home Depot was referred to Samsung. was told somebody will call with in 48 hours. They finally called today and informed us nobody could come and fix it for another 5 days. Will never buy from Home Depot again and this is the last Samsung product we will ever buy.
August 18, 2016
Rated 5.0 out of 5.0 by KB Excellent washer
Purchased this washer as well as the matching gas dryer in white from the Home Depot in Shorewood Illinois. From the knowledge of the sales associate, to the delivery time and set up were outstanding. These units replaced our 10 year old Whirlpool front loaders. I'm very impressed by the quietness of the washer and dryer. The clothes come out clean and neat with no need to re-wash. I'm a firefighter/paramedic and my wife works in the ER so the need to have a sanitize feature was important. The purchase price was beyond expectation due to a Home Depot sale event. I would strongly recommend these units to anyone in the market for a new front load washer and dryer.
July 7, 2016
Rated 1.0 out of 5.0 by SamSungIAmNOT Junk.
Bought it based largely on the recommendations of others. Returned it in less than a week for a Maytag. Loud, vibrated, could not be balanced. Installers came out twice and could not fix, despite showing "in balance" on installation. Unit sounded almost as bad as the front loader I was replacing. Very happy with the Maytag. Do not buy the Samsung!!!
August 3, 2016