Rated 4.2 out of 5 by 50
Rated 1.0 out of 5.0 by Rb Horrible customer service
I purchased this washer 11 months ago. Everything was fine until about 5 weeks ago the washer shredded the interior seal that goes around the door. After lengthy calls to Samsung and 4 visits from their subcontracted techs, we still do not have an operable washer. When the tech was supposed to show up for the fifth time and no-showed I called and they told me Samsung no longer uses them for in warranty work. This would have been nice to know before waiting around most of the day planning on having a working washer finally. When I called Samsung, they told me that due to call volume there was no one able to help and I should try them some other time. I cannot believe how poor customer service is with such a large and reputable company. Buyer beware if you have any issues with this machine.
June 30, 2016
Rated 5.0 out of 5.0 by Bobby Love It!
Needed a new washer and dryer and I'm completely happy with this combo. Finally gets everything done and done right!
September 26, 2014
Rated 1.0 out of 5.0 by disappointed ***JUNK***4.2 cu. ft. High-Efficiency Front Load Washer with Steam in White, ENERGY STAR
This product was purchased, delivery date was changed & was finally delivered a little over a week ago. IT IS BROKE. I have spoke to 3 members of SAMSUNG customer support & have had no help, no return calls. Since I purchased this product from HOME DEPOT as a last ditch effort I called their customer support (since it is only about a week old) I was told there is NOTHING they can do, "once it is sold, it is sold!" SUPER! So now I have kids & adults that need clothes for school, work, sports & I don't have a washer that works! WILL NOT BUY FROM SAMSUNG OR HOME DEPOT AGAIN.
September 6, 2014
Rated 1.0 out of 5.0 by Lainie Run away!! They are junk!
Purchased Washer and Dryer in January 2013. Both worked great until 2 months ago when the washer quit working. Repairman came out and stated that the motor went bad. Had to schedule another appointment since he had to order the motor. On second repair appointment, repairman discovered that he had misdiagnosed the problem and it wasn't the motor, which the part only would have been covered under the 10 year warranty, not the labor though. Gotta buy extended warranty for that. No, it ended up being the bearings which are no longer covered under the 1 year warranty because it's now been only 2 years. The bearing kit is $700!!!! Just as much as we paid for the machine originally!
Today I discover that the dryer is not heating up!! Samsung is JUNK JUNK JUNK!!! Never again!!!!! Don't waste your money!!!
January 24, 2015
Rated 4.0 out of 5.0 by goldie Replaced my LG with this, so far it is working well, some vibration
This washer replaced a 7 month old LG that had a major bearing failure. Make sure you are there during installation and make sure the installers run a spin cycle (yes, it is possible to go straight to spin, it's in the manual) as that's where any installation problems come up. It has to be installed completely level and if your floor is slippery, it includes rubber feet to keep it from walking across the floor when it goes into high spin.
And wow, does it spin. My clothes are basically dry when they come out. Here in California we need to save water, and it does a good job of using as little water as possible while still getting my clothes clean. Also the settings are really easy to configure and use, unlike my LG that had a lot of dual-function buttons that didn't make sense to me. Consumer Reports also gave this washer model an excellent review.
I did buy the 5 year warranty because frankly everyone I know has had washer issues and I'd rather just have it taken care of. This one goes on sale frequently during three day weekends so keep an eye on the pricing.
Overall it gets my clothes clean and if installed properly (my first one was not) the vibration is comparable to the other 4 front-loaders I have owned.
Hope this helps you decide!
June 10, 2015
Rated 1.0 out of 5.0 by johnw Vibration
If you want a front loading washer that vibrates and moves across the floor then this is the one for you. We bought the model in June to replace an LG front loading washer. Within the first day I noticed it vibrated far more than the LG model. Home Depot was fairly good about sending a tech several times and we were told that it is supposed to vibrate like that. Home Depot arranged for a new one to replace the washer. The new one did the same thing. Although, it is supposed to have technology to eliminate vibration it is a failure. During rinse, if I didn't have rubber pads under the washer it would vibrate across the floor and make noise.
Unfortunately, when you buy a washer from retailers and it is a dissapointment that we would have to buy a whole new LG so we will have to put up with this one.
September 1, 2014
Rated 5.0 out of 5.0 by FrigidaireGuy Beautiful looking and great value.
Washes perfectly and is very quiet. There is no spin only option though. Looks great. There is no interior light as advertised.
April 3, 2016
Rated 5.0 out of 5.0 by BrianM Great washer for the price!
Did a good bit of research when we purchased this washer with the matching dryer. It has a lot of the high end features for a decent price. With the way appliances are these days sometimes being cheaper to replace than to buy a part, I looked into replacement part prices on 4 different models from 3 different brands and found this model the have the most reasonable prices and availability of said parts. The only thing I didn't care for was the leveling system. Our floor is slightly uneven and this unit tended to walk causing a sensor to shut it down to avoid damage. Went back to HD and purchased the pedestals and that seemed to correct the issue in our particular situation.
December 24, 2015