Rated 4.1 out of 5 by 155
Rated 5.0 out of 5.0 by jamal First Samsung washer
SO far so good as we got a nice black friday deal and received before christmas and my wife loves the pair
December 23, 2015
Rated 5.0 out of 5.0 by Nell Best purchase ever!!!
My new washing machine replaces a small washer dryer combo that hardly fit anything. I have used most of the cycles on this machine and It has left me with a huge smile. I had a comforter that I love but had gotten a couple of stains and looked old so I did the bedding cycle with the stem and it came out looking brand new. I am in love with my new washing machine it is a true pleasure to do laundry now and it fits so much. I am going to purchase the dry which must be just as stunning. I did purchase the 5 year warranty just for peace of mind and because I thought the insurance was at a reasonable price. I would recommend this washing machine to everyone.
July 13, 2014
Rated 5.0 out of 5.0 by Melinda Love it!!
I love this washer!! Cleans really good and is quiet
October 17, 2015
Rated 5.0 out of 5.0 by TomB Clean, Mead, Washing Machine with Steam on your side
Actually, this is my 2nd time I bought this exact model in less than 1 year. I bought the first time to replace an aging washing machine and was very happy with the purchase when I needed to purchase a second one for another house I didn't need to rethink the decision since the washer was an excellent choice the first time. It functions great and looks good too!
August 26, 2015
Rated 1.0 out of 5.0 by LwReichert Don't Bother
Have owned this washer for a year now and I hate it. It doesn't get the clothes clean! Can't even rinse all the soap out. I've called and had Samsung come out, but there's nothing they can do because the machine works. Actually getting the clothes clean-not their problem. I now use the heavy duty cycle for all loads with the soil setting on high soil (the highest setting) and pre-treat everything. It takes an hour and 45 min. per load, and still can't get the simplest spot off tee-shirts that have been pre-treated! I purchased a front loader for the water savings-but what good is it if I have to wash everything twice? Seriously considering going back to a top loader. The machine I replaced (an old Amana) did a better job.
April 25, 2016
Rated 5.0 out of 5.0 by djflksajfljl Excellent Washing Machine
I purchased this machine about a month and a half ago. We do approximately 9 loads of wash a week. This unit is much quieter with much less vibration than our previous front loader. It is located on the second floor of our home and you never know its running unless you have an "unbalanced" load, and even then you may hear a little vibration when it is spinning up to speed or slowing down. The washer does not walk at all. If your are looking for quiet, this is the machine you want. As far as cleaning, we just use the normal cycle and our clothes come out clean. The spin cycle dries the clothes so there is less drying to be done by the dryer, similar to the previous front loader.
April 25, 2016
Rated 1.0 out of 5.0 by Peter Poor quality
I go Samsung washer to replace my GE which I run into the ground after years and years.
At first, i loved it. Works much better than GE, more options, washes great, etc. However, about 2 months after I got it, it broke down. Water was leaking at the door. I went through a complicated process with Samsung to get warranty repair (file ticket online, answer 1000 questions when they call days later, wait for another phone call, service scheduled week off, take off work to be home when they come...). Repair person fixed it, and it worked for about 2 weeks, then the door failed again. I've repeated the same process, washer was fixed again, and about 2 weeks later it died. Then we went through the same thing 3rd time. Today, door is leaking again.
The problem is that the door locking mechanism keeps failing for some reason, repair person keeps replacing it, and the replacement part fails weeks later. I do not understand that.
I am now waiting for them to come 4th time, meanwhile I am washing laundry by hand again.
I am about ready to chalk this off as a learning experience, write off $1000 I spent, and buy another washer from a different company. Pity, I love the features, but the quality is abysmal.
May 22, 2015
Rated 1.0 out of 5.0 by frustratedcustomer DO NOT PURCHASE A SAMSUNG PRODUCT!
This WASHER looks beautiful but has broken in 6 months. Service has been slow and not helpful. The matching Dryer is finally being replaced and it has taken 3 weeks. yes.. out of the 6 months of ownership I have had a broken dryer for at least 2 months.
Customer service DOES NOT CARE and told me they were making an accommodation for me by replacing the broken dryer.... the broken 6 month old dryer. I will NEVER purchase a SAMSUNG Product again!
January 20, 2015