Rated 3.7 out of 5 by 38
Rated 1.0 out of 5.0 by Discouraged Horrible
This washer is terrible. @Homedepot and @Samsung will not stand behind the product. I bought the set and had them for appoximately 2 weeks and started contacting them about exchanging for a different set. It's been nearly a month later andI'm still arguing with them they tell me it's past the 48 hours that you have to return them. How is anyone supposed to know if they aren't satisfied with a washer and dryer in 48 hours. That's just rediculous. You'd have to wash everything in your house to determine if it was going to wash everything it says it will properly. They have definitely lost my business and our companies business.
VERY DISGUSTED !!!
March 9, 2016
Rated 1.0 out of 5.0 by Rayna3307 FLOODS MY HOUSE CONSTANTLY
If I could give this washer zero stars I would, unfortunately I have to give 1. Let me tell you, 1 star is about 1000 stars too many. I purchased this washer the last week in February 2016, and it was delivered to my home March 7, 2016. I had to call the service department for the first time on April 12, 2016. Since then I have called four more times for them to fix the same problem. What problem is that you ask? Well, it leaks. Like a lot. Like the whole drum of rinse water will come gushing out the bottom and flood my house. This has happened on 5 separate occasions. I hate this washer with the passion of a thousand fires. If Doc Brown was my BFF I'd go back to the last week in February when I was walking around a department store that rhymes with Owes looking at washers and slap myself in the face for even looking at this washer. The only thing that has not been replaced on this unit is the casing. The bleach dispenser was replaced twice. The clamp on the drain hose on the bottom of the drum has been replaced 3 times. The control panel was replaced once. The drum and struts were replaced. The detergent/fabric softener dispenser was replaced. Oh, and the reviews about the detergent and fabric softener leaking? Totally spot on. Unless you close the dispenser with gentleness of an angel's breath the detergent and fabric softener will pour out directly onto your clothes which will then stain some clothing. So fun!
This washer has been repaired so many times it looks like I bought it at a scratch and dent sale.
Samsung is so awesome about this that they are going to let me keep having this problem! I get to wait until 3 separate work orders have been processed for the same issue before they will take it back. You would think that since I have called about this problem at least 5 times that there would be at least 5 work orders. Well, like me, you'd be wrong. Since each call was within 30 days of the previous call, it's all on one work order. So exciting! That means I get to meet all kinds of different repairs guys and have them come into my home. I also get to try out all different kinds of washers since I get to have loaners while I wait for my washer to get fixed.
To conclude, this washer is the absolute worst. Do not buy. If someone offers you this washer for free, slap them and then never talk to them again because they obviously hate you.
June 27, 2016
Rated 1.0 out of 5.0 by Mike Defective Design for top loading door.
The top loading door which has rear metal pins fractured the plastic bracket without due reasons. In reviewing the damage it appears that the plastic bracket supporting the metal pin is under significant pressure as stress marks could be seen in the location where it broke. I would highly doubt that Samsung properly validated this design for long term use and would be wary of purchasing. The time at break for our model was within 2 years. Talking with Samsung this type of defective design is not covered by their limited warranty. The fix for this issue is a significant cost.
March 18, 2016
Rated 1.0 out of 5.0 by Brian Wont wash cloths well at all. 7 loads later
Had went to the beach. Had a bit of sand on my cloths like I've done for 30 years. Never in my life had I needed to wash cloths 7-8 times with any other machines. This is a 1500$ hunk of junk. I had waited all day for a service tech to come out and say the machine needs a agitator and it would work better. I called the Elite service group and they said they cant help me. Or switch it out for a model with one. They said no.Home Depot is trying to talk to them but stated not much they can do. Even with a Samsung Tect and his pictures sent in of dirty , sandy clothes I'm stuck with this machine and no recourse or help .
August 8, 2014
Rated 5.0 out of 5.0 by Cindy Very happy with my new washer
I like that I can do large loads of laundry. It is very quiet and easy to use.
May 10, 2016
Rated 1.0 out of 5.0 by Rach381 Horrible
I had problems with a washer I had before this one. The spin cycle had huge issues and I would have to restart the whole process, that machine was 10 years old though. THIS machine I have had for 1 week and I cannot believe the flaws for such a "smart", new washer.
1. My clothes are hardly covered with water and I can't change the water setting because the machine does it for you depending on weight because it's "smart". This also leaves detergent residue on clothes.
2. I assumed I could fill it almost full because it is 5.6 capacity after all. Boy was I wrong. It could not handle some clothes and a light blanket. It would not spin correctly and my clothes are soaking by the time the load was finished.
3. I push the spin cycle once again and it CANNOT do it. Of course it can't, the clothes are soaking and therefore way too heavy because it couldn't succeed the first time. And now I have no idea how to strain my clothes of all this water. So disappointed in this over priced machine.
All I ask for is a working machine!! Forget all the bells and whistles and a machine that sets everything for you. You don't even have a choice for "large load" or "small load" because apparently this washer is smart enough to decide for you except it fails miserably at knowing what is needed.
April 12, 2016
Rated 1.0 out of 5.0 by Will Avoid Washer at all Costs
I purchased this product the end of May. Started experiencing the DE code in early August which indicates the door won't close. Called Samsung. They sent out a contract repair firm called United Service Source, Inc, (321) 473-3097. The technician replaced a few computer boards and said the washer was still broken. Had to order more boards. One week later he returned and installed board. The issue still exists. I called Samsung. They are sending tech out again. Pretty lame if you ask me.. I do not recommend this washer.
August 12, 2014
Rated 1.0 out of 5.0 by paul RUN AWAY !!!
Washer (+dryer) are less then 2 years old and Sansung Authorized service has been out to visit 6 times. I have replaced a motor, 2 transmissions and a outer drum (and a new drum on the dryer). If you chose to ignore the reviews and purchase Samsung brands at least make sure to buy the extended warranty. I'm sorry I had to give these 1 star.
October 20, 2014