Rated 3.7 out of 5 by 35
Rated 1.0 out of 5.0 by Discouraged Horrible
This washer is terrible. @Homedepot and @Samsung will not stand behind the product. I bought the set and had them for appoximately 2 weeks and started contacting them about exchanging for a different set. It's been nearly a month later andI'm still arguing with them they tell me it's past the 48 hours that you have to return them. How is anyone supposed to know if they aren't satisfied with a washer and dryer in 48 hours. That's just rediculous. You'd have to wash everything in your house to determine if it was going to wash everything it says it will properly. They have definitely lost my business and our companies business.
VERY DISGUSTED !!!
March 9, 2016
Rated 1.0 out of 5.0 by Mike Defective Design for top loading door.
The top loading door which has rear metal pins fractured the plastic bracket without due reasons. In reviewing the damage it appears that the plastic bracket supporting the metal pin is under significant pressure as stress marks could be seen in the location where it broke. I would highly doubt that Samsung properly validated this design for long term use and would be wary of purchasing. The time at break for our model was within 2 years. Talking with Samsung this type of defective design is not covered by their limited warranty. The fix for this issue is a significant cost.
March 18, 2016
Rated 1.0 out of 5.0 by Brian Wont wash cloths well at all. 7 loads later
Had went to the beach. Had a bit of sand on my cloths like I've done for 30 years. Never in my life had I needed to wash cloths 7-8 times with any other machines. This is a 1500$ hunk of junk. I had waited all day for a service tech to come out and say the machine needs a agitator and it would work better. I called the Elite service group and they said they cant help me. Or switch it out for a model with one. They said no.Home Depot is trying to talk to them but stated not much they can do. Even with a Samsung Tect and his pictures sent in of dirty , sandy clothes I'm stuck with this machine and no recourse or help .
August 8, 2014
Rated 5.0 out of 5.0 by Cindy Very happy with my new washer
I like that I can do large loads of laundry. It is very quiet and easy to use.
May 10, 2016
Rated 1.0 out of 5.0 by Rach381 Horrible
I had problems with a washer I had before this one. The spin cycle had huge issues and I would have to restart the whole process, that machine was 10 years old though. THIS machine I have had for 1 week and I cannot believe the flaws for such a "smart", new washer.
1. My clothes are hardly covered with water and I can't change the water setting because the machine does it for you depending on weight because it's "smart". This also leaves detergent residue on clothes.
2. I assumed I could fill it almost full because it is 5.6 capacity after all. Boy was I wrong. It could not handle some clothes and a light blanket. It would not spin correctly and my clothes are soaking by the time the load was finished.
3. I push the spin cycle once again and it CANNOT do it. Of course it can't, the clothes are soaking and therefore way too heavy because it couldn't succeed the first time. And now I have no idea how to strain my clothes of all this water. So disappointed in this over priced machine.
All I ask for is a working machine!! Forget all the bells and whistles and a machine that sets everything for you. You don't even have a choice for "large load" or "small load" because apparently this washer is smart enough to decide for you except it fails miserably at knowing what is needed.
April 12, 2016
Rated 1.0 out of 5.0 by Will Avoid Washer at all Costs
I purchased this product the end of May. Started experiencing the DE code in early August which indicates the door won't close. Called Samsung. They sent out a contract repair firm called United Service Source, Inc, (321) 473-3097. The technician replaced a few computer boards and said the washer was still broken. Had to order more boards. One week later he returned and installed board. The issue still exists. I called Samsung. They are sending tech out again. Pretty lame if you ask me.. I do not recommend this washer.
August 12, 2014
Rated 5.0 out of 5.0 by happywashing Impressive washer
Let me just say this is an impressive machine. If you want large capacity, and top load, look no further. It was delivered on 12/31/15, we had been without a washer for a week. 2 adults, 4 teenagers, a lot of laundry. Machine has been washing for 2 days, clothes are clean and ready for dryer(new Samsung too) You can stand next to this washer while it is spinning and talk on the phone. Our old washer could be heard in every room of the house. It has so many wash cycles and steam! But this is only 3rd day with machine, so hopefully will not have any issues. Right now we all love it! And it plays a little tune when wash cycle is done, Hysterical! There is even a drum light while machine is washing! Couldn't rate it on energy efficiency, just don't know
January 2, 2016
Rated 1.0 out of 5.0 by paul RUN AWAY !!!
Washer (+dryer) are less then 2 years old and Sansung Authorized service has been out to visit 6 times. I have replaced a motor, 2 transmissions and a outer drum (and a new drum on the dryer). If you chose to ignore the reviews and purchase Samsung brands at least make sure to buy the extended warranty. I'm sorry I had to give these 1 star.
October 20, 2014