Rated 3.9 out of 5 by 17
Rated 1.0 out of 5.0 by frustr8ted Avoid Samsung
This dryer broke down on me and I haven't even owned it for 2 years! I purchased the 3year protection plan but now Asurion, the company that handles The Home Depots protection plans, is trying to get out of providing the full refund, which they stated would be given since the machine is non -repairable. Save yourself some time and frustration...don't buy Samsung. And if you do, go to Lowe's.
October 1, 2015
Rated 2.0 out of 5.0 by pegnc Too Complicated
This machine is too complicated and has too many choices, all about the same. It matched the washing machine we purchased is the only reason for buying. I do not like the fact that the machine will not run even though I want it to. If it thinks the clothes are dry it keeps cutting off. I do not like any technology that over-rules what the person running it wants. Samsung needs to go back to simplicity with efficiency.
February 8, 2014
Rated 5.0 out of 5.0 by JRBPHD Disappointed in the Steam Option
I would purchase this product again. One of the fastest dryers I have owned. Be aware the Steam Option does not product steam, it superheats content and sprays a fine mist of water into the drum and tumbles until contents are dry. I agree with Consumer Reports, the Steam Refresh options tends to produce someone more rather than less wrinkled items. Have not own the product long enough to comment on energy efficiency.
August 21, 2013
Rated 1.0 out of 5.0 by Derby Samsung Corp. Service is the worst
Samsung repair techs have been out to try and repair our brand new dryer 4 times now. The dryer runs through the pre-set time and just before turning off, the machine adds between 20 and 40 additional minutes. After an hour on high heat, clothes should be dry. But not with this dryer. Towels were taking over 3 hours. Even when clothes were finally dry, machine did not sense they were dry and would not shut off. Samsung repair ruled out it was not the duct work. They cleaned the sensors. They even replaced the mother board but still machine is not working. Samsung would still not replace the dryer. And they did not care, were rude and would not return calls. Finally, The Home Depot store 1528 near Southlands in Aurora stepped up to the plate. They agreed to pick up the Samsung machines and not charge us a restock. We just bought a Maytag Bravos XL and can't wait for the delivery so we can try them out. The store told us about many Samsung complaints. Our neighbor told us about a Samsung TV warranty issue he had. So never again will we purchase Samsung.
January 25, 2014
Rated 2.0 out of 5.0 by Mnbnd Big and Quiet - but irritating Design Flaw
This is a lovely big machine which operates quietly, and has loads of nice options. However, temperature selection is not one of them. Most clothing manufacturers recommend drying at LOW heat to better preserve fabrics and extend the life of the garment. However, that is not possible with this machine. For almost all load types, the temperature has been programmed to the High or Medium level, with no ability to choose Medium Low, Low, or Extra Low settings. One must choose the Timed Dry setting to get the Low temperature, just like dryers in the 1970s. The 'Delicate' selection is programmed at Extra Low - all other types of loads: towels, permanent press, jeans, etc, are limited to High or Medium heat. That is a very disappointing design flaw.
September 4, 2014
Rated 5.0 out of 5.0 by ejberrie love the size
We are a family of 5 and I love how this machine has reduced the number of loads I have to do each day, Because it is so large
May 4, 2015
Rated 3.0 out of 5.0 by Burnadebt Lots of options but...
Getting to the temp/time/cycle I want can be annoying because I can't just press the button to choose my selection - I have to push the same button multiple times until my selection is highlighted. For example, I want to use Timed Dry for 20 mins. When the Timed Dry cycle is selected, it defaults to 30 mins. I have to push the Time button four times (to 40, 50, 60 before it gets to 20 mins). Same with the dryness level and other options. Just inconvenient when you're in a hurry and accidentally miss your setting and have to start over again.
Dryer does run quietly but you can't turn off the sounds (when pressing any buttons or the song played when the cycle is finished.
Service required after only six months of light use (one to two loads per week).
June 23, 2014
Rated 5.0 out of 5.0 by Kentcountygirl Washer
Love my new washer. Well built and has a large cylinder for washing. I wish it could be quieter, but I love it.
January 23, 2015