Rated 4.3 out of 5 by 83
Rated 4.0 out of 5.0 by Wisconsin78 Good Dryer- service call in first 32 days
This is an excellent dryer other than on the 32nd day of owning it it wouldn't work. Made a loud humming noise. I read through the whole Manuel and still nothing. Contacted Samsung and was to have been contacted in 24-48 hours by a tech... Contacted 80 some hours later- weekends don't count I found out. So frustrating then I had to wait another 2 WEEKS to have it fixed which is this coming Thursday so I'm still without a dryer. So when all has been said and done I'll have had this dryer for 2 months total and have only been able to use it half the time I've owned it. Samsung customer service is rotten but the machine in all reality does a great job... WHEN it works... I even called Home Depot and Jeff is awesome and stepped up to help making calls and taking it to the upper management... Home Depot got 5 stars for sure!!!
March 29, 2016
Rated 5.0 out of 5.0 by OSusieQ Love Love these front loaders!
Ok I have always wanted front loaders but I could never afford them. Well the Good Lord blessed me with a bonus at work. Anyway...
I LOVE this set you can't believe how well the washer cleans clothes ! The sanitizer feature OMG! Will get any stain or smell out...I have put dog beds, towels, etc and they all come out so clean NO dog smell or stains at all!!! The self clean on the washer is awesome too. The front load uses WAY LESS water, electricity and soap and it's a lot gentler on your clothes The dryer is great too. I like to set it to dry (not cook) my clothes and stop. There is a anti-static feature that works well. The steam works pretty good at removing wrinkles (but I like an ironed shirt) the rack in the dryer works well once you install it correctly (dry anything that you don't want to tumble like shoes) the singing music when they are done are a nice touch. I just love these !
I have always heard to leave the door open on the front loaders so they dry out and not mildew. So I do leave mine open when not in use. I'm in love and I'll never look back to a top loader again.
April 2, 2016
Rated 3.0 out of 5.0 by Busymom disappointed
There are several things I don't like about this dryer:
1) Do to the steam feature, the steam has rubbed all the lettering off the dryer so I cannot read the settings.
2) I can't adjust the time or temp during a drying cycle even if I push pause; I have to turn the dryer all the way off and start all over.
3) Sometimes I just can't get my clothes to dry. (yes the vent was/is clean)
January 25, 2016
Rated 2.0 out of 5.0 by Montana Yikes - dissappointed
I have had the dryer installed for 24 hours. I've been able to wash 3 med size loads. Twice I tried washing sheet sets (separately - one set at a time). The darn dryer rolls the sheets into a log roll. The dryer senses the outside of the "log" is dry and turns off. It has taken 3 hours to dry one set of sheets! It has given me a chance to try all the different settings - none of them work any better than the others.
I purchased the dryer because it was with the washer. The washer is great, no issues.
Home Depot, please assist!
December 8, 2015
Rated 4.0 out of 5.0 by Ryan A nice drier
I was impressed with how quiet both this and the washer are compared to our old Maytag Neptune set. The number of functions and combinations seem a bit over the top. We don't adjust them very often. But then when consumers look at number of features as a bonus, all the companies will probably just keep putting more and more options in. The steam option was nice, and it's nice not to have to fill a reservoir as this one taps into the water line.
July 14, 2015
Rated 1.0 out of 5.0 by Momof3Boys Inconsistent drying, terrible customer service
Just buy something else. I am on my second dryer now. Sometimes it dries the clothes, sometimes it doesn't (they are still damp). This is better than the first one which only worked on high heat and the clothes smelled like burnt rubber when done. Don't get me started on the customer service. Worst nightmare ever. There are different phone numbers and no one has any record of previous phone calls, so hang up, call a different number, and get put on hold for another 35 minutes before speaking to another dead end. There are a lot of options out there. Don't buy this one. You have been warned.
December 29, 2014
Rated 1.0 out of 5.0 by Nwbuck Poor dryer
Doesnot dry clothes, towels or anything completely. There are always damp spots. Tried all settings and nothing works. Has to be incredibly inefficient, cause you have to keep redrying everything. Very disappointed. The Samsung washer works great. Wished I would have kept the old Maytag Neptune dryer.
July 28, 2016
Rated 1.0 out of 5.0 by Unbelievable Worst purchase of my life!
After one month, the dryer stopped heating. I had to wait 2 weeks for a repairman. The repairman came, diagnosed it needed a new brain, but had to wait 2 weeks for the part. The repairman came back to put it in, and after he left, the power button failed. I only dried one load before the second breakdown. Now waiting 2 more weeks for a repairman. In the mean time, my 50 lb. dog hit the dryer with her paw and the front window split open. This is the worst experience I have ever had with a new product. And the worst experience trying to get it fixed. I was going to buy a Samsung refrigerator but after this epic fail, I wouldn't even consider a Samsung.
May 12, 2016