Rated 4.0 out of 5 by 34
Rated 1.0 out of 5.0 by ColdDinner Pathetic in every way....
Two new doors in the first year, and now the third is failing and Samsung is refunding my money - but they don't make it easy. It's taken hours of phone calls, and the overall impression I get is that they are hopelessly disorganized. One department doesn't know what another department has already done.
The refund is in progress and for the last two days I've been getting calls that they need more documentation - but when I call them back (and spend 45 minutes on the call) they tell me they have all that they need.
You're better off rubbing two sticks together with some dry straw.
July 23, 2016
Rated 5.0 out of 5.0 by EfficiencyMinded Best defroster ever!
The food sensor feature is truly amazing. I've defrosted several different meats so far and using both the 1 pound setting as well as exact weight, this microwave actually defrosts the meat without cooking the edges. Truly a first for me and I've been owning microwaves since the 1980s. I love the economy mode feature, which turns off the clock display (a nice "green" feature). I also love the little "cheat sheet" located just inside the microwave when you open the door that tells you the most frequently used features for reheating, cooking, defrosting, melting, so you don't have to look it up. The vent fan works really well and the LED lighting is nice and bright. Mine is used over a stove top. I also love the ceramic coating - makes for an easier clean-up. It also makes the inside a litte darker but I'd rather have the easier clean-up, so I've extremely happy with it.
October 21, 2016
Rated 5.0 out of 5.0 by Mo123 This Microwave was a part of Chef Collection
I mainly got it to match with the rest of the appliances from Chef Collection with matching flat handles. They are the best of the Samsung.
October 2, 2016
Rated 5.0 out of 5.0 by Gator1955 Only One Issue of Concern
We purchased this as a replacement for our old OTR microwave. After install filter on the bottom of the microwave did not lock into place. After trying with three replacement filters, we opted for a new replacement. Same model. No issues and other than that one issue of concern, this microwave has been perfect. Perfect size. Perfect food. Perfect appliance. And, most importantly, perfect customer service.
September 26, 2016
Rated 5.0 out of 5.0 by EngineerbyTrade Easy to Install
I would like to thank the Tech writer and the engineers that created the documents and install kit. This device install as it was intended. I know it wasn't recommended, but the previous bracket to hang they unit on the wall was so close to the Samsung design, that it fit as well. That was key, and made this slip in and fit perfect. Just had to drill in a few new holes in the cabinet to accommodate the bolts to hold it up. Great Job. First Bag of Popcorn came out - Perfect !
September 12, 2016
Rated 1.0 out of 5.0 by Tony Don't Buy Worst company Ever.
Don't buy from Samsung. In my opinion they have terrible customer service. In my opinion they are a good company if things go well but you are in for a disappointment if they don't. I was planning on purchasing the entire Chef Line. Now I am going with LG. Home Depot's customer service was terrible too. If something goes wrong with a special order I would expect them to fix it not me. Especially if I have not received the item. I think I am going to go with Lowe's or Spencers and see how that goes.
That's what I liked last time I purchased the Whirlpool Gold line from Sears. The sales associate took care of the issues until I got everything delivered.
September 16, 2015
Rated 5.0 out of 5.0 by Roger123456789 Microwave looks and works great
Works great, the the presets are right on. This is my second samsung microwave, and although the first one stopped working before 5 years, i decided to try again because we really liked using it. This new one has a brighter display, and the underlights are now LED which makes it much brighter.
July 7, 2016
Rated 5.0 out of 5.0 by KMc Looks Good
Product looks good and has all the features you would expect. Having a dark interior makes it hard to see how the cooking is progressing, but that's a minor point.
A nice edition to the kitchen.
November 3, 2015