Rated 4.1 out of 5 by 29
Rated 5.0 out of 5.0 by x97 The good - The bad - The ugly
Two reviews in one: The first review is on the shelving unit. They are excellent! Easy to assemble, very sturdy, and they look great. I will buy them again and I will recommend them to friends and family.
The second review is on Home Depot and the boxing and shipping of the shelving units. The boxes arrived at my local Home Depot, on time, but (the bad) boxes were slashed, crushed, re-taped, they looked like they were packaged by a team of gorillas. When the Home Depot members helped me load the boxes into my vehicle, you could hear the tubbing banging into each other very loudly. All three boxes were the same. Unpacking the shelving units, (the ugly) every wire tie down (about 12 per box) was cut, every tubing wrapper was missing. This is why just moving the boxes made so much rattling noise. One of the shelves was dented so badly that I could not get it to line up with the other shelves on that unit. No doubt, these shelves were returned by a previous buyer and never inspected or repackaged properly.
I return to Home Depot the next day with the damaged products and to vent my dissatisfaction. The person I spoke to just happened to be one of the employees that help me load the shelves into my vehicle. Of course he remembered me, and remembered the rattling of bars in the boxes. He was very professional, and accommodating. After several phone calls and transfers to different decision makers, I was offered an apology and $60 off on my $700 dollar purchase, but I was stuck with my dented shelf. I told Home Depot, I would pay for a new shelf, but I wanted a refund for the damaged shelf when I returned it for the new one. I was told "NO". Great shelves - Bad and Ugly, Home Depot
May 3, 2016
Rated 5.0 out of 5.0 by Michelle These are AWESOME
I absolutely LOVE these shelves. I had been wanting some of these wire shelves for a long time, but had a hard time finding this large of a size. These are perfect for all of my bigger and heavier kitchen appliances, food storage, etc. Super easy to assemble, and they look great. Highly recommended.
January 11, 2016
Rated 5.0 out of 5.0 by Debbie Fit my purpose perfectly!
This shelving looks good in my den. It is just the size I needed in my den to hold my containers with all my teaching materials. There were no directions included. Thank goodness I had put together a shelf similar to this before, so I was able to put this one together without any instructions. A rubber mallet came in very handy to put the bottom shelf on the posts.
August 7, 2012
Rated 3.0 out of 5.0 by bos nice shelves but poorly packaged
ordered 2 sets on line and 1 box was damaged and had to be returned.
the replacement was not much better.
assembly was easy which was good because there were no instructions.
August 12, 2015
Rated 5.0 out of 5.0 by nickname Great large storage rack
This one did come with instructions though none are really needed. You just put two of the black 1/2 collars together on the post, make sure all are at the same level and hoist a shelf over the top and onto the collars. No sweat, really.
Packaging is a little challenging because of the weight/size and packed in cardboard. Because of rough handling - it is big, all of the plastic bags with the collars came lose and some broke. HD doesn't stock, but Amazon does for about $6. The manufacturer DOES send extra, I just had a couple too many bite the dust.
December 11, 2013
Rated 4.0 out of 5.0 by Diggett It's only shelving but...
Easy to assemble, great adjustability and good finish. The unit is sturdy and I would recommend this shelf for light to medium weight storage.
However, the shipping left much to be desired. The carton was demolished and when I picked it up parts fell out of the box and the unit shipped without uprights (legs). I will say that when I called customer service they responded well and shipped the missing parts without hassle. Good job customer service!
August 5, 2014
Rated 5.0 out of 5.0 by Robb Best way to buy this product
The price of this shelving unit was way more if I would have bought it anywhere else. One trick for you to know...If you buy 3 shelving units you can make 4 units out of it if you just simply use the posts in the center to make a shelf on both sides In other words you use 6 posts to make 2 shelving units as opposed to using 4 posts for 1 unit!
October 25, 2014
Rated 4.0 out of 5.0 by Debra Sturdy Shelving Unit
Shelving unit is sturdy and holds up to 20 plastic totes. That is what I was looking for so it fit my needs perfectly. The only negative I have is that all the plastic pieces were in rough shape, yes they put in a few extra, but I had to use broken pieces to complete the final top shelf installation. It really makes no sense why the company doesn't simply wrap them in bubble wrap or air pressured packaging. The pieces would survive the shipping process. Plan on getting broken plastic. However, I did manage to find enough to put the unit together, so I'm satisfied with the purchase. One of the other reviews that I read stated that Home Depot doesn't carry the small plastic replacement pieces, but another store does. Make note of that information because there is a good chance you will need to go find a few just to put the unit together.
May 10, 2014