Rated 3.1 out of 5 by 11
Rated 4.0 out of 5.0 by younguns44 Great Little product
This makes it much easier to get in the house, or to allow someone in if needed. The key fobs are cool but I don't want another on my key chain so I don't use them much. I use the keypad daily. I have had it for a little over a month, twice I have had the keypad not work, like the unit just turned off. Pulled out a battery put it back in and no problem again. I do not like the drastic difference in price that this company has with their product from store to store. Also I wish it wasn't such a long wait to receive the item.
October 25, 2012
Rated 4.0 out of 5.0 by LIhomeowner Looking for something like this for a long time
We always wanted a remote controlled door opener for those times you're carry packages in so you don't have to fish for the keys. This matched the finish of our existing lock set exactly (aged bronze). We liked that the exterior keypad is covered. Fairly easy to install, a little bit of giggling to make it fit. It has to hit the strike plate exactly otherwise it will not lock electronically. Surprised that Home Depot does not carry this product in its stores. Installed for three weeks, so far we are very happy.
April 23, 2013
Rated 4.0 out of 5.0 by Dave easy to install, good styling, the remote key fob sold me.
The lockset installs similar to most deadbolts, I had to drill my door, and that was the hardest part. With the hidden keypad, the appearance blends with my older home nicely. I have seen touchpad deadbolts for several years, but thought they looked industrial, and entering the code seemed like more trouble than turning a key. With this one, the keypad is hidden until needed, and normally the remote is all you need.The instructions were accurate and everything worked the first try.
August 17, 2011
Rated 1.0 out of 5.0 by Dave Wrote my earlier review too soon
My first review of this product was done before the trouble started. The remotes go inoperative every 2 or 3 weeks, Simplicikey customer service exchanged the complete unit at no charge, and the replacement is no better. Now, mid December, 5 months of intermittent use, and no one at customer service will return calls. I have the main number and a direct number for a specific rep, neither will respond. Still a neat product, if it only worked,
December 14, 2011
Rated 5.0 out of 5.0 by TechGuy Perfectly Great!
Unit was fairly easy to install and thankfully no door cutting was required. So far our HOA hasn't said a word about it looking a little different. Keypad is surprisingly the feature we use the most, no more locking ourselves out of the house. No range issues, or battery issues. Just use good quality alkaline batteries and you should be fine for many locks and unlocks.
October 23, 2012
Rated 1.0 out of 5.0 by NoLock Sorry, guys, don't buy this!
We bought a new front door, and I got this -- expensive -- lock; the keypad would give us some security, my wife wanted one that covered up, and the remote is icing on the cake. It came about a week ago and installed fine and works as a manual lock -- but, the electronics don't work. Service is very nice and helpful but couldn't figure it out. After a while I got someone who sent me a new one, which came today. The new one feels a bit different in the thumbturn action, so indeed the first one is probably defective. But I have no way of knowing because the circuit board on the second one is obviously -- visibly! -- defective; the port where you connect on one of the wires that makes it work, is disfigured, so I can't install it! (I tried a little anyway). Which, c'mon: you send me out a replacement for a nonworking lock, and it's something a visible inspection would've told you is defective? Hey, guys, I spent a lot of money -- and I can't lock _my front door to my house where my family and stuff are_.
Don't let this happen to you.
July 11, 2013
Rated 4.0 out of 5.0 by balletgirl Good lock
both sides of the lock don't quite line up square with the door.
fairly simple install. works well.
December 10, 2013
Rated 1.0 out of 5.0 by Jack1963 Nice looking item but no manufacturer product support
Very pleased with product upon receiving it. Nice finish, relatively easy instructions to install; however, our front door is 2.25-inches thick and this product would not fit. The horizontal rod/spindle is not long enough to connect through the door itself. I could not locate any reference to door thickness in the instruction manual or anywhere on their website. I immediately called the SimpliciKey customer service line, spoke to a rep who did not know if they have an extension piece for such a problem. I was told to expect a callback within 24 hours. Nothing. So I asked for help via the SimpliciKey Twitter site. Nothing. Finally, I emailed the company directly from their website. It's been almost a week and still no response from either source. Unfortunately, all the hype about this great new product comes with no backup support, which is very disappointing. I've waited a week, trying to be patient, but I guess I will return it to Home Depot and find a product that works.
August 8, 2011